This resort is beautiful and a huge amount of cash has clearly been invested in the property. The waterfront setting is terrific and Key West is a special place.
However, I was left disappointed by the standard of service at the resort. The staff at the pool side bar were surly to the point of rudeness but the front desk staff, concierge and doormen all need to raise their game too. As a visitor from the UK, I generally find staff at US resorts in this price bracket to be outstanding. That wasn't the case here.
We stayed in a very spacious and pleasant one bedroom suite, next to a guest room which was being used to provide spa services. This seemed odd. Why aren't such services delivered in a purpose built area? It wouldn't have troubled me but the ladies working in the spa sat outside our bedroom window from breakfast time on Sunday morning making telephone calls.
In fairness, I hadn't expected a top quality room as I had used Hotwire to make the booking. The Casa Marina appears as a Hot Rate hotel on this website. Do some detective work when booking and you can save a bundle on the advertised rates.
- Official Description (provided by the hotel):
- With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more less
- Reservation Options:
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- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort Key West
- Casa Marina Key West