We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would Definitely Stay Here Again!” 5 of 5 stars
Review of Hyatt Key West Resort and Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hyatt Key West Resort and Spa to your Saves list
Hyatt Key West Resort and Spa
4.0 of 5 Resort   |   601 Front Street, Key West, FL 33040   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Adv Purchase $20/NT Off
Ranked #15 of 44 Hotels in Key West
Philadelphia, PA
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Would Definitely Stay Here Again!”
5 of 5 stars Reviewed December 16, 2012

My husband and I stayed at the Hyatt Key West Resort and Spa for 2 nights (Oct 7 & 8) as part of a week long trip to Key West and Miami Beach to celebrate our wedding anniversary. I did much research prior to arriving and heavily relied on reviews posted on Trip Advisor in order to select an upscale place for such a special occasion and I was not disappointed in my choice.

Everything about the Hyatt - the location, the room, the view, the food, the amenities and most notably the staff - was exceptional. We arrived a few hours before the scheduled check-in time and was quite pleased to know that our room was ready. The complimentary glasses of champagne that we were served certainly got our visit off to a great start. It became even better once we were informed that since we were there to celebrate our anniversary, our room had been upgraded.

The room was very spacious and included a very comfortable king size bed, mini-refrigerator, wall-mounted flat screen TV, a sitting area, two balconies (with tables and chairs) which provided spectacular views, a modern bathroom with a wonderful shower, an in-room safe, plush robes, an iHome alarm clock/radio with an iPod/iPhone docking station, Nepresso coffee machine and probably more things that I can't recall at the moment.

Each of the staff members that we encountered were friendly, courteous and helpful. We only ate breakfast at the SHOR Grill but it was very good both mornings that we were there. The 24-hour StayFit center was never crowded and the equipment was modern and easy to use. We did not have a chance to use the spa facilities or the pool.

All in all we thoroughly enjoyed our stay. If we should ever decide to revisit Key West and splurge on luxurious accommodations, we would certainly not hesitate to choose the Hyatt Key West Resort and Spa.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us such great feedback. We appreciate you spending such a special occasion with us and are glad you choose our property. We really appreciate the positive detail feedback especially the pictures and the great service our staff provided. As you noticed we are all here to make sure our guest are comofrtable and are having a memorable experience at Hyatt Key West Resort & Spa. We hope to assist you in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,176 reviews from our community

Traveler rating
    658
    337
    111
    43
    27
See reviews for
193
659
20
27
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 13, 2012

The Hotel is located along the shore with beautiful views. a nice pool and pool bar. It's off the main path, offering quiet and relaxation but only a short walk to Duval Street with all it's great shops. bars and restaurants. The staff is terrific and thoughtful. I checked in to celebrate my 50th birthday and mentioned it while checking in with Christina Caruso. That night, when returning to our room we found wine and cheese and a personalized card from Christina. Her care and thoughtfulness went above and beyond. If visiting key West, treat yourself by choosing the Hyatt

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for celebrating your 50th with us. We really appreciate you choosing us as a destination property. I am glad Christina was able to go above and beyond in making sure your stay was a memorable one. You are absolutely correct it is the care from staff from Christina which helps create our business loyalty and exceed our guest expectations. I will ensure to give her a special rocognition from our management team and staff. We hope to assist you in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dyer, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2012

We stayed four nights at the Hyatt and absolutely loved it! The entire staff was friendly and helpful. The location was perfect. The shops, restaurants, and bars were walking distance from our hotel. The Blue Mojito Bar & Grill and Shor American Seafood Grill are on the premises. Very good food and drinks. Ladies, if you can fit it in, go for a facial at the Jala Spa, which is also at the Hotel. I found it to be soooooo relaxing and enjoyable. Our room was very clean and comfortable, with a ceiling fan over our bed and a wonderful rain shower! After talking to other couples, we found out that this was their 2nd or 3rd time at the Hyatt, and we can see why. We will definitely be back, and look forward to returning.

Room Tip: We had a king bed which was really nice. Ceiling fan always a plus.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us and our readers such great feedback. We really appreciate the great recommendation for Jala Spa and cleanliness of the room. Our staff put a lot of positive energy and effort in ensuring our products and services meet our and most importantly our guest standards. I will ensure to pass your feedback to the team as guest direct feedback as such are great motivators for us to even keep working harder for our guest. We appreciate your business and hope to assist you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estero, Florida
Top Contributor
106 reviews 106 reviews
104 hotel reviews
Reviews in 63 cities Reviews in 63 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed December 10, 2012

I expected the Hyatt Key West to be good, but it wildly exceeded my expectations. The hotel itself is impressive (great location, nice rooms, good pool area), but the service we received went above & beyond. The staff upgraded our room from a Deluxe King to a Deluxe Gulf Front King, partially I think due to my Platinum Hyatt status but also because we were there celebrating my husband's birthday. I thought that was very generous, but then they went the extra mile by having a bottle of wine in the room along with a hand-written birthday card from Matilda & The Team. We have stayed at the Westin in Key West previously and loved it. But, the Hyatt won me over on their customer service! We'll be back!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for spending such a special occasion with us. Our staff is always there to exceed our guest expectations. We are glad we were able to create a memorable experience through the service offered by our expectional team. We appreciate your loyalty for being a platinum guest with Hyatt and look forward to assisting you in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

Excellent location right on water. Walking distance to amazing waterfront dining and boat access, not to far to action on Duval and easy access to Mallory square. Rooms were luxurious and staff freindly w/ champagne reception at arrival.

Room Tip: Water view was actually better than waterfront. Waterfront looked at pool then water in distance.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us such great feedback. We really appreciate your business and are glad you were able to enjoy our facility and services offered. Our turtle and odie definitely are a highlight of our resort along with our staff. We look forward to assisting you in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Great location,beautifully cared for and most importantly,great service and terrific people.Rooms are comfortable and although not inexpensive are a great value.This will be our spot in key west.The people always make the difference.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed December 6, 2012

We booked this hotel and prepaid through SniqueAway. We arrived fairly late but the checkin was very quick and we were in the room right away. The room was a good size and laid out nicely. The closet is a little small but with a warm location you don't usually have bulky clothes so it worked anyway.

The bathroom is a good size, and the shower was a plus. Two types of shower heads and lots of room. The vessel sink is a bit too far back and too low so it is hard on the back. The balcony is small and the advertised "partial Gulf view" is accurate. You can see a part of the gulf.

The bed was comfortable but the linens were due for replacement. The couch was handy but not great for sitting for a long time because there was no back support.

Everyone on the desk, and in the hotel service areas, were very pleasant and helpful. In the restaurant, however, the serving staff seemed too laid back and the service was spotty. The good news is that the food was well prepared and tasty. The prices are about what you would expect for this type of hotel and location. You could easily walk to other restaurants for a less expensive meal.

The location is ideal, close to the areas you want to visit but not too close that you are bothered by the crowds or commotion. We would stay here again if back in Key West.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us to other trip advisor reader and our future clientelle. We really appreciate you recognzining our service team to be pleasant and helpful. We really pride our selves when it comes to providing genuine hospitality to our guest as every staff members understands how important good word of mouth and repeat business is for our company. We are glad yo enjoyed our location and our well maintained guest room / overall product. We really look forward to assisting you in the near future in our little paradise of Key West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Key West Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#6 Top resorts Hotel in Key West
#8 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Located directly on the Gulf of Mexico with an small intimate beach and within walking distance of prime shops and attractions, Hyatt Key West Resort & Spa is a year-round resort housing 118 spacious rooms. Water activities abound, including parasailing, snorkeling, jet boats and waverunning from the hotel’s marina and sunset cruises and dive trips. An on-site StayFit@Hyatt exercise center, new Jala Spa facility, pool and private sunbathing beach areas and dock provide additional recreation. Bicycle and scooter rentals are also available. The full-service restaurant, SHOR American Seafood Grill, offers indoor and outdoor dining overlooking the Gulf of Mexico, while ample meeting space, including an expansive banquet room, make the resort ideal for conferences and destination events. The Blue Mojito Bar & Grill offers light bites, a variety of cocktails and beverages and the best sunset view in town. A $10 million renovationwas completed in Fall 2007 and has brought a fresh and stylish, modern aesthetic to the resort’s classic Key West charm, transforming the property into a “tropical modern” experience through its elegant integration of architecture, interiors and landscapes. Soothing, luminous colors punctuated by bold detailing impart an intimate spa-like quality throughout, supported by organic materials such as porcelain, bamboo, glass tile and stone. Both private and public spaces across the resort have been transformed, including all 118 guestrooms, the lobby, the pool area with three all-new white-canvas spa cabanas and the newly dubbed Blue Mojito Pool Bar & Grill and SHOR American Seafood Grill. The redesign has also introduced the all-new Jala Spa facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Hyatt Key West Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

Owners: What's your side of the story?

If you own or manage Hyatt Key West Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.