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“Best Location, Clean, and Friendly Staff” 5 of 5 stars
Review of Hyatt Key West Resort and Spa

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Hyatt Key West Resort and Spa
4.0 of 5 Resort   |   601 Front Street, Key West, FL 33040   |  
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Ranked #12 of 41 hotels in Key West
Dyer, Indiana
1 review
1 helpful vote 1 helpful vote
“Best Location, Clean, and Friendly Staff”
5 of 5 stars Reviewed December 10, 2012

We stayed four nights at the Hyatt and absolutely loved it! The entire staff was friendly and helpful. The location was perfect. The shops, restaurants, and bars were walking distance from our hotel. The Blue Mojito Bar & Grill and Shor American Seafood Grill are on the premises. Very good food and drinks. Ladies, if you can fit it in, go for a facial at the Jala Spa, which is also at the Hotel. I found it to be soooooo relaxing and enjoyable. Our room was very clean and comfortable, with a ceiling fan over our bed and a wonderful rain shower! After talking to other couples, we found out that this was their 2nd or 3rd time at the Hyatt, and we can see why. We will definitely be back, and look forward to returning.

Room Tip: We had a king bed which was really nice. Ceiling fan always a plus.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us and our readers such great feedback. We really appreciate the great recommendation for Jala Spa and cleanliness of the room. Our staff put a lot of positive energy and effort in ensuring our products and services meet our and most importantly our guest standards. I will ensure to pass your feedback to the team as guest direct feedback as such are great motivators for us to even keep working harder for our guest. We appreciate your business and hope to assist you in the near future.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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Estero, Florida
Top Contributor
105 reviews 105 reviews
103 hotel reviews
Reviews in 63 cities Reviews in 63 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed December 10, 2012

I expected the Hyatt Key West to be good, but it wildly exceeded my expectations. The hotel itself is impressive (great location, nice rooms, good pool area), but the service we received went above & beyond. The staff upgraded our room from a Deluxe King to a Deluxe Gulf Front King, partially I think due to my Platinum Hyatt status but also because we were there celebrating my husband's birthday. I thought that was very generous, but then they went the extra mile by having a bottle of wine in the room along with a hand-written birthday card from Matilda & The Team. We have stayed at the Westin in Key West previously and loved it. But, the Hyatt won me over on their customer service! We'll be back!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for spending such a special occasion with us. Our staff is always there to exceed our guest expectations. We are glad we were able to create a memorable experience through the service offered by our expectional team. We appreciate your loyalty for being a platinum guest with Hyatt and look forward to assisting you in the near future
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Concord, North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

Excellent location right on water. Walking distance to amazing waterfront dining and boat access, not to far to action on Duval and easy access to Mallory square. Rooms were luxurious and staff freindly w/ champagne reception at arrival.

Room Tip: Water view was actually better than waterfront. Waterfront looked at pool then water in distance.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us such great feedback. We really appreciate your business and are glad you were able to enjoy our facility and services offered. Our turtle and odie definitely are a highlight of our resort along with our staff. We look forward to assisting you in the near future
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Great location,beautifully cared for and most importantly,great service and terrific people.Rooms are comfortable and although not inexpensive are a great value.This will be our spot in key west.The people always make the difference.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 6, 2012

We booked this hotel and prepaid through SniqueAway. We arrived fairly late but the checkin was very quick and we were in the room right away. The room was a good size and laid out nicely. The closet is a little small but with a warm location you don't usually have bulky clothes so it worked anyway.

The bathroom is a good size, and the shower was a plus. Two types of shower heads and lots of room. The vessel sink is a bit too far back and too low so it is hard on the back. The balcony is small and the advertised "partial Gulf view" is accurate. You can see a part of the gulf.

The bed was comfortable but the linens were due for replacement. The couch was handy but not great for sitting for a long time because there was no back support.

Everyone on the desk, and in the hotel service areas, were very pleasant and helpful. In the restaurant, however, the serving staff seemed too laid back and the service was spotty. The good news is that the food was well prepared and tasty. The prices are about what you would expect for this type of hotel and location. You could easily walk to other restaurants for a less expensive meal.

The location is ideal, close to the areas you want to visit but not too close that you are bothered by the crowds or commotion. We would stay here again if back in Key West.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us to other trip advisor reader and our future clientelle. We really appreciate you recognzining our service team to be pleasant and helpful. We really pride our selves when it comes to providing genuine hospitality to our guest as every staff members understands how important good word of mouth and repeat business is for our company. We are glad yo enjoyed our location and our well maintained guest room / overall product. We really look forward to assisting you in the near future in our little paradise of Key West.
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Tucson, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2012

nice rooms. Sounds silly, but great shower. Dual head with great water pressure. Easy to walk to the docks and the town where all the bars/restaurants are. Great, attentive service. Breakfast was $20 for a couple eggs and toast with coffee. Better off walking a couple blocks to a local place.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us. We are glad you had a great time and enjoyed our resort. We appreciate the positive feedback about the attentive service from staff as service to our guest is our no 1 priority. It is true we have great looking bathrooms and very nice guest rooms which are maintained very well by our housekeeping and engineering team. We hope to assist you in the near future and appreciate your business
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Toronto, Canada
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 30, 2012

You can't go wrong with this location. It is walking distance to everything yet it is in a quite section. Rooms were comfortable and very clean and the staff was great...especially Luanne who took very good care of us each day around the pool or on the deck.
The only draw back is that the pool only gets a couple of hours of sun during the day and if you want day long sun you need to go to the deck...but there are only about 14 loungers. There is no beach but there are stairs down to the water if you want to swim in the ocean.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 1, 2012
Thank you for taking your personal time in writing about us. We are glad you enjoyed our product,services and the location. I will ensure to pass your regards to the staff especially Luane our pool server. As noted our staff are here to assist all guest needs and deliver a great clean product. We hope to assist you in our little paradise in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Luxury Hotel in Key West
#5 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Key West Resort and Spa 4*
Official Description (provided by the hotel):
Located directly on the Gulf of Mexico with an small intimate beach and within walking distance of prime shops and attractions, Hyatt Key West Resort & Spa is a year-round resort housing 118 spacious rooms. Water activities abound, including parasailing, snorkeling, jet boats and waverunning from the hotel’s marina and sunset cruises and dive trips. An on-site StayFit@Hyatt exercise center, new Jala Spa facility, pool and private sunbathing beach areas and dock provide additional recreation. Bicycle and scooter rentals are also available. The full-service restaurant, SHOR American Seafood Grill, offers indoor and outdoor dining overlooking the Gulf of Mexico, while ample meeting space, including an expansive banquet room, make the resort ideal for conferences and destination events. The Blue Mojito Bar & Grill offers light bites, a variety of cocktails and beverages and the best sunset view in town. A $10 million renovationwas completed in Fall 2007 and has brought a fresh and stylish, modern aesthetic to the resort’s classic Key West charm, transforming the property into a “tropical modern” experience through its elegant integration of architecture, interiors and landscapes. Soothing, luminous colors punctuated by bold detailing impart an intimate spa-like quality throughout, supported by organic materials such as porcelain, bamboo, glass tile and stone. Both private and public spaces across the resort have been transformed, including all 118 guestrooms, the lobby, the pool area with three all-new white-canvas spa cabanas and the newly dubbed Blue Mojito Pool Bar & Grill and SHOR American Seafood Grill. The redesign has also introduced the all-new Jala Spa facility. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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