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“Great hotel but needs to improve the service.” 4 of 5 stars
Review of Hyatt Key West Resort and Spa

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Hyatt Key West Resort and Spa
4.0 of 5 Resort   |   601 Front Street, Key West, FL 33040   |  
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Ranked #17 of 45 Hotels in Key West
Santiago, Chile
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great hotel but needs to improve the service.”
4 of 5 stars Reviewed November 17, 2012

Hyatt has a great location. At the sea front and very close to Duval street, where all the restaurants and stores are located. It has a small gym, pool, a bar and a restaurant. I highly recommend it. The only downside of this hotel is service, which is very disappointing. Breakfast is a mess. The waiters are very nice and friendly but they probably do not know how to eat like ladies and gentlemen. Not strange that they do not know how to serve. Same thing with the cleaning lady. 6pm and the room is not cleaned up yet?

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 1, 2012
Thank you for taking your personal time in giving us your feedback. Feedback as such is very vital for our business. I want to sincerely apologize on behalf of thee entire Hyatt Key West Resort management and staff for any of the concerns brought up. I assure you we will be addressing those concerns ASAP. We will coach and retrain our breakfast service so as to continue to deliver a consistent superior service. In addition, the guest rooms are to be cleaned by 5:30 pm at the latest. That concern will be addresses as we strive for excellence. We hope you take this as an isolated incident and hope to assist you in the near future
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1,362 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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London, United Kingdom
Level Contributor
79 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed November 16, 2012

I was only here for one night on business, arriving late and leaving early the following morning, but this hotel made an impression. Very well located near Duval Street - which is the major street in Key West which starts with upmarket nick nack shops one end and descends into a complete drunken mess the other! I was there at 11pm. The room was lovely, huge bed, huge bathroom, good TV and toiletries. The rooms are based around the pool and courtyard and the reception is quite modest, but the glass of champagne on arrival was most welcomed. A good choice at breakfast, and lovely views. I will definately return for a holiday.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, December 1, 2012
Thank you for your great feedback. We are glad you enjoyed the service and guest room product offered. We definitely look forward for you to come back and enjoy your stay with us once again in the near future. We appreciate your business in advance!
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Washington DC, District of Columbia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 15, 2012

We were on the 2nd floor on a corner room over looking the water. Everything was lovely until I was sitting on the balcony and CRACK ! a Tree limb snapped, I looked over and there was a saw attached to a long pole and a homeless man on the ground cutting the tree limb off. The limb came crashing onto my balcony then to the ground. I observed the man take the limb, cut the palms off, soak them in the water and then make a hat out of them. When he was done... the man went back into the water.. proceeded to bathe and use the restroom in the water. It was gross and very uncomfortable. I alerted the front desk and heard nothing back. I told them about it again upon check out and she told me she would have a manger follow up with me on the stay but never heard another thing. Overall, this was disturbing and we were not able to enjoy the room we paid extra for to have a view of the water and sunset.

Room Tip: Do not get the corner rooms near the open space. If your facing the water, it would be the rooms on...
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 16, 2012
I wanted to thank you for taking your personal time in giving us your feedback. However I want to sincerely apologize on behalf of the entire Hyatt Key West management and staff for the concern brought up. I am still further trying to investigate the incident as mentioned was brought up to our teams attention and there was no proper follow up. I assure you we take guest concerns very seriously and will advise our security department and possibly the public authoritioies of the incident. We hope take the incident as an isolated one as we address the concern.
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Midlothian, Virginia
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 12, 2012

Overall, my wife and I enjoyed our recent stay at the Hyatt. The rooms were clean, the bed was comfortable, they had extra pillows waiting for us as requested, and the staff was uniformly professional and pleasant. We had a partial ocean view king on the west side of building 3 very close to the water on the 4th floor. This side of the hotel faces a small public parking lot, beach, and public restrooms. The Pier House Hotel is on the other side of this public space. 4 or 5 homeless people try to live in this public space which we didn't even notice until after dark when the police showed up to roust the homeless and kick them out of the park. These people were quiet and not bothering anyone except for being in a public space closed after sundown. The police proceeded to show up at random times day and night (in my opinion) to harass the homeless. To be fair to the Hyatt, we did not complain or ask to be moved to another room because we had completely unpacked and decided to stay put. My concern is not seeing the homeless outside my balcony; my concern is watching the police harassment. I can't believe that between the two hotels and the city, there is not some better way to treat these needy people.

Room Tip: You might want to avoid the west side of building 3 facing the Pier House.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 9, 2012

Great location! Short walk to all the bars and shops on Duval St. but set on the water. Customer service and staff were happy and helpful. The room was nicely furnishe and the bed extremely comfy. Happy hour at the pool bar was fun. Can't wait to go back.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you for your feedback. Our location is definitely a plus as we are close enough to everything but far enough from the noise. Our staff definitely try their very best to make it a memorable experience for each and every guest in a genuine way as you experienced. I will ensure to share your great feeback about top level customer service with them. We cant wait to have you come back and stay with us again. Thank you for your business!
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Dallas, TX
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed November 6, 2012

I normally find chain hotels boring, but this was a real surprise. We were served champagne when we arrived in the lovely lobby, and were upgraded to a room with a balcony overlooking the water. The room was large and decorated in understated sleek casual beach style and colors. There was a fridge and coffemaker, sitting area, safe, and desk area with mirror. There was a huge mirror in the room, too, which added to the spacious feel.

The large bathroom had an interesting shower that sprayed from the ceiling, a feature that seems to be popular in Florida hotels. The balcony table and chairs were really nice, too. I loved everything about this room-- it was so relaxing.

The location is great for walking to Old Town or to the dockside restaurants.

Room Tip: Try to upgrade to a balcony room.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you for choosing us as a destination property for your vacation. We are glad you could enjoy our guest room and products offered. We really appreciate you sharing the great detailed feedback so other guest and our future clients can get a great idea. We hope to see you again in the near future for another relaxing vacation.
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Cadiz, Kentucky
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 6, 2012

Perfect service from check in to check out. We stayed 4 nights in a deluxe king gulf view room building 3 third floor. 2 balconies, very large and open floor plan. We didn't spend a ton of time on the property, but the time we did have was perfect. Breakfast was great each morning. Dan really made us feel at home. When he found out that our package didn't include a newspaper delivered each day he took care of it and one was delivered each morning. Top notch service!! We did spend a little time at the Blue Mojito. Mark was very entertaining and also made sure that no one's glass stayed empty very long. The hotel is priced higher than most in the area, but well worth the money. We will be back next year and plan on staying a little longer.

Room Tip: Deluxe gulf view room is the way to go. For an additional $15.00 a night you can get a higher floor.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
We are glad we could provide the 100% satisfaction we strive for with every guest. I will ensure to share your great feedback and recognition to the associates mentioned who genuinely provide authentic hospitality to each and every guest. After all we are here cause of you. So thank you for yoour business and your great feedback. We hope to assist you in the very soon in the near future in our little paradise of Key West
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Additional Information about Hyatt Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#10 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Located directly on the Gulf of Mexico with an small intimate beach and within walking distance of prime shops and attractions, Hyatt Key West Resort & Spa is a year-round resort housing 118 spacious rooms. Water activities abound, including parasailing, snorkeling, jet boats and waverunning from the hotel’s marina and sunset cruises and dive trips. An on-site StayFit@Hyatt exercise center, new Jala Spa facility, pool and private sunbathing beach areas and dock provide additional recreation. Bicycle and scooter rentals are also available. The full-service restaurant, SHOR American Seafood Grill, offers indoor and outdoor dining overlooking the Gulf of Mexico, while ample meeting space, including an expansive banquet room, make the resort ideal for conferences and destination events. The Blue Mojito Bar & Grill offers light bites, a variety of cocktails and beverages and the best sunset view in town. A $10 million renovationwas completed in Fall 2007 and has brought a fresh and stylish, modern aesthetic to the resort’s classic Key West charm, transforming the property into a “tropical modern” experience through its elegant integration of architecture, interiors and landscapes. Soothing, luminous colors punctuated by bold detailing impart an intimate spa-like quality throughout, supported by organic materials such as porcelain, bamboo, glass tile and stone. Both private and public spaces across the resort have been transformed, including all 118 guestrooms, the lobby, the pool area with three all-new white-canvas spa cabanas and the newly dubbed Blue Mojito Pool Bar & Grill and SHOR American Seafood Grill. The redesign has also introduced the all-new Jala Spa facility. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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