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“OK but with issues” 3 of 5 stars
Review of Hyatt Key West Resort and Spa

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Hyatt Key West Resort and Spa
4.0 of 5 Resort   |   601 Front Street, Key West, FL 33040   |  
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Ranked #18 of 45 Hotels in Key West
West Islip, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“OK but with issues”
3 of 5 stars Reviewed November 5, 2012

Overall, a good experience but some important drawbacks/issues.

Great location. 5 minutes to Mallory Square and Duval.

The hotel is small (it is Key West, though) so don’t expect much in terms of the grounds. The room wings surround the pool and there is a tiny beach (noted on many reviews.) The staff was great. Well trained and very friendly – genuine and not forced. Breakfasts at Shor restaurant were really good and the wait staff were great and gluten-free aware.

My wife enjoyed the spa - Swedish massage was well done.

The rooms were large but the balcony was tiny. You had to shuffle around the table and chairs for two to sit down.

The pool was not heated and was chilly each day.

The rooms are not for older/physically unfit people. The two chairs in the room had no arms and were low to the ground and impossible for anyone with bad knees or who is overweight to get out of without help. The toilet is set into a concrete bunker and offers almost no width for anyone but a ballerina. The sink is one of those modern/art work pieces – a bowl set upon the counter. No stopper for the water to fill for shaving. The floors are tile (nice) but slippery with a bit of water. No texture to slow you down. I slipped multiple times in the bathroom and the hallway.

The TV: I wanted to plug in my computer and phone to watch some content but the TV has the ports disabled. This was ridiculous and I have never seen this before in a hotel. I hope it’s not a trend…”watch our stuff only”.

Overall, we had a nice stay but would not return.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you so much for taking your personal time in giving us your feedback. We take each guest feedback very seriously as it is extremely vital for our current and future business. I am glad service wise our staff was able to meet or exceed expectations. I will ensure to share with our management team the guest room concerns. In future please do not hesitate to contact us while you are on property as we can provide some options such as switching out some guest room chairs to meet guest needs,etc. Our sincere apologies for any inconveniences and we hope to see you in the near future.
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1,398 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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English first
Chicago, Illinois
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here the last week of October (which is a crazy time). What was perfect was the location - close enough to everything but nice and quiet at night. We had room 1261 - king suite and what an excellent view! 2 balconies, cross breeze was exceptional, large, spacious, well appointed room. Staff friendly and helpful to a degree. Grounds are lush and tropical. Way over priced but nothing you can do during festivals I guess.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you for your great feedback. We are glad you choose us as your destination property and really appreciate your business. Our King Salon rooms are definitely one of the best rooms on property. We are glad you could enjoy it and appreciate the work we put in our facility to make it a memorable experience for our guest. We hope to assist you in the near future.
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Selden, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 4, 2012

My husband and I stayed here in early October 2012. Staff at check-in was warm and friendly and check-in process was quick. We had a partial ocean view in building 3 on the third floor. The room was spacious and clean with large modern bathroom. Pool area had plenty of lounge chairs and cabanas were so pretty. Hotel is right on the water with scuba, fishing tours and jet ski rentals right there. Staff was super friendly...always received a hello from everyone we passed. Location of the hotel was awesome. We were in walking distance (2 blocks) to Duval St. and did not need our vehicle once we arrived. We would definitely stay here again and highly recommend it.

Room Tip: Building three was good for us.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you for your great feedback and business. We are glad you were able to enjoy genuine smiles and authentic hospitality from our staff. From check in to check our staffs goal is to provide excellence in service. Our housekeeping team as mentioned always try their very best to ensure the rooms are clean and fresh. We are glad you enjoyed our resort location and product. And cant wait to serve you again in our little paradise of Key West
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Baltimore, MD
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 1, 2012

Got a pretty good deal on Sniqueaway, otherwise probably wouldn't have paid the price. Nice room, gorgeous bathroom. View was OK, but we were facing away from the sunset and the cruise ships. It is in a congested area, and parking is an issue. We turned in our rental car after we checked in, because you really don't need a car in Key West. Pool area was pretty, and the staff was friendly. I have stayed down at the Southern end before, and I think I like that better than being right in the thick of things. But, all in all, it was a very enjoyable stay.

Room Tip: Ask for a West facing room if possible.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
We would like to thank you for taking your personal time in giving us and our readers great feedback. We are glad you enjoyed the guest room and especially the bathroom. In future if there is anything we can do to make your stay even more enjoyable please do not hesitate to contact us while you are on property by dialing "o". Even if means due to our resort popular demand the parking lot is full we will valet your car complimentary. After all we are here to service you. Thank you for your business and we hope to assist you in the near future
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed October 31, 2012

Six of us were here in September, celebrating our friends' honeymoon - or "buddymoon" as we affectionately called it. This hotel is fantastic, a short walk from Duval street and the harbor area. They were resurfacing the pool for the length of our stay, which was pretty disappointing, but we were able to use the pool at the condo/hotel next door. Our favorite place to hang out was on the floating dock in the beach area. The water was about waist high so we could wander out there with our drinks and towels and hang out on the lounge chairs to escape the noise of the construction.

Our partial gulf view room was huge and clean, the bathroom was lovely. My boyfriend fell in love with the rain shower - I think he took about 3 showers a day! I called ahead to ask if our three parties could be put near each other and we all ended up in different buildings, but it turned out to not be an issue at all. I also mentioned that it was our friends honeymoon, and they upgraded their room!

Everyone that worked there was friendly and courteous - we especially loved the bartenders! One morning when we were getting breakfast the construction workers were being a bit rowdy and the concierge came over and personally apologized to us.

Breakfast was included in our package, but we thought it was overpriced. Would have skipped it if it wasn't included.

Overally we loved this hotel and it would definitely be our first choice if we returned!

Room Tip: Definitely splurge for the partial gulf view
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, November 10, 2012
Thank you for your great feedback. We are glad you were able to have an enjoyable vacation despite of our property upgrades. We are glad you enjoyed the bathrooms which are definitely one of the highlights of our guest room. And the amazing floating dock. I will ensure to share your great feedback with our staff especially the bar tenders. We are ready to assist you in the near future for your visit to our little paradise of Key West
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Oviedo, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

Location was perfect for access to Duval Street and the local restaurants. Service was terrific from start to finish. Beautiful room and views. The free afternoon party sponsored by the hotel was also a nice plus. We would definitely stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, October 31, 2012
We would like to thank you for your great feedback. We are glad you enjoyed the location of the facatlity and the services offered. We definitely owe it to our assosicates who take pride in their roles executing great service on a daily basis with each and every guest. We hope to see you again very soon in our little paradise of Key West
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St. Albans, United Kingdom
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 30, 2012

I stayed at the Hyatt Resort, Key West for two nights and had a really enjoyable stay! Whilst a little expensive, it is priced in line with other hotels of its caliber in the area. Our room was overlooking the beach and we were just above the poolside bar. On Wednesday night we were invited for drinks and canapes with the hotel's management team which was a really nice touch. In terms of location and facilities, this hotel has it all. The location is perfect, being at the top strip. Beware of the $20 a day resort tax (which includes a bottle of water each day, internet and use of the facilities). I am sure however that all resorts charge this.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Key West Resort and Spa, responded to this review, October 31, 2012
Thank you for taking your personal time in giving us and our readers such great feedback. We appreciate your business and glad you choose to stay with us. We definitely try our best to stay in line with pricing with other area top quality resorts in relation to location and services offered so our guest get the best value. We hope to see you soon on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#9 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Located directly on the Gulf of Mexico with an small intimate beach and within walking distance of prime shops and attractions, Hyatt Key West Resort & Spa is a year-round resort housing 118 spacious rooms. Water activities abound, including parasailing, snorkeling, jet boats and waverunning from the hotel’s marina and sunset cruises and dive trips. An on-site StayFit@Hyatt exercise center, new Jala Spa facility, pool and private sunbathing beach areas and dock provide additional recreation. Bicycle and scooter rentals are also available. The full-service restaurant, SHOR American Seafood Grill, offers indoor and outdoor dining overlooking the Gulf of Mexico, while ample meeting space, including an expansive banquet room, make the resort ideal for conferences and destination events. The Blue Mojito Bar & Grill offers light bites, a variety of cocktails and beverages and the best sunset view in town. A $10 million renovationwas completed in Fall 2007 and has brought a fresh and stylish, modern aesthetic to the resort’s classic Key West charm, transforming the property into a “tropical modern” experience through its elegant integration of architecture, interiors and landscapes. Soothing, luminous colors punctuated by bold detailing impart an intimate spa-like quality throughout, supported by organic materials such as porcelain, bamboo, glass tile and stone. Both private and public spaces across the resort have been transformed, including all 118 guestrooms, the lobby, the pool area with three all-new white-canvas spa cabanas and the newly dubbed Blue Mojito Pool Bar & Grill and SHOR American Seafood Grill. The redesign has also introduced the all-new Jala Spa facility. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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