After spending the previous two nights at the Hampton Inn in Key Largo - this hotel was extremely disappointing. The overall maintenance and quality was poor for a 'resort' and the Hampton Inn blew them out of the water. As a HHonors member - who has stayed at a variety of properties - this one was on the disappointing end of the scale - which is something I rarely find myself thinking about a Hilton location.
There was some damage to the furniture in the room next to the mini frig - where they took the cheap way out and just painted over the area with white paint rather than replacing it - which is what it clearly needed because there was also some water damage to the bottom shelf they was unappealing. Bathtub had a odd plastic mat glued to the floor with peoples hair stuck in it - from time to time you do see a stray hair in the shower - but this was a little much.
The pool was nice - but the waterfall was either broken or not on - which was disappointing because the sounds could have been soothing. The whirlpools bubbles also did not work. I guess I thought this hotel would be of higher quality - since it is a resort.
I ordered room service for dinner and breakfast - both meals were enjoyable - the are defiantly large enough where you can share. Customer service was good - everyone was very nice. The bartender at the Tiki bar was very friendly and a hard worker!
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- Also Known As:
- Doubletree Grand Key Hotel Key West
- Doubletree Grand Key Resort