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“Great hotel away from the Key West hubbub.” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040   |  
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Ranked #25 of 45 Hotels in Key West
GreenLeadersBronze level
Northbrook, Illinois
Level Contributor
194 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Great hotel away from the Key West hubbub.”
4 of 5 stars Reviewed January 6, 2013

We just returned from a great stay at this Doubletree property. Upon arrival to the hotel each day we were offered warm cookies, always a positive! The decor is beach-themed with big ceiling fans, wainscoting, plantation shutters, etc.- perfect for an island hotel. Across the street from the hotel is the beach. The hotel offers a free shuttle to the main part of Key West, leaving the hotel every hour on the hour. This is super convenient since parking on the island is very limited and very expensive. The rooms are very nice and comfortable. The breakfast buffet is reasonably priced and includes many items. It was great to sit outside for breakfast, overlooking the pool. We did not use the pool area but it was beautiful with a lot of available chairs and a huge outdoor bar. The best part of the hotel was the staff. Everyone at the front desk, no matter what shift, couldn't have been more helpful or friendly. We had much better service here than many other more expensive, upscale places. If I were to return to Key West I would for sure stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,428 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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English first
Des Moines, Iowa
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed January 6, 2013

We have been here 2 years in a row for New Year's. The staff is excellent in every way. The property is beautiful and very well maintained. We park our car and never have to drive to Duval St. The shuttle service is awesome....leaves every hour on the hour and and has a couple of pick ups in good central locations. This place is a gem... we love it here and will be back

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 6, 2013

The Hilton DoubleTree is a great hotel .The staff are friendly and knowledgeable, and very accommodating. (Shannon at the front desk was especially helpful). The rooms are very comfortable and very clean. The hotel offers a shuttle bus service, so we did not drive at all on Key West. The food at the hotel is good.

Best of all, we went to Key West over the Xmas holidays, so this was definitely an economical option. Great hotel for families.

One thing to note, however, this hotel is on the outskirts of the island (i.e. not walking distance from any of the attractions. So, if you are in Key West to party, you may want to think twice).

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 4, 2013

In four days here there was not a single person who failed to do exactly what he or she was supposed to do. It was all done well and extremely politely. Other than the fact that most rooms face the parking lot, this place is terrific for families with kids.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
effingham kansas
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 4, 2013

Really enjoyed staying here-nice clean rooms-thanks Angel-and the warm cookies-wow-the pool area very nice had music on Sunday but not to loud-just nice background .Loved the shuttle-didnt have to worry about parking.Would stay there again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed January 4, 2013

This property is well situated near the main road, but it is about a 20 minute ride on a very crowded bus to get to the action in Key West. Many folks were left at the bus stop waiting for another bus to arrive to pick them up later. The rooms are old style, but clean and the bed is comfortable. I was surprised to find that breakfast was not included in the price of the room, given the high price of the room in the first place. The staff were nice enough, but I found the desk clerk to be very abrupt when I asked about the breakfast not being included. He simply said that I didn't go through them so get with Expedia. It could have been handled better.

Room Tip: Try to get one far from partiers who slam doors all hours of the night!
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, January 7, 2013
Thank you for sharing your feedback with us. I apologize that the location was not quite what you were expecting. I'm also sorry for the experience you had with our front desk staff regarding the breakfast cost. Unfriendly behavior is not typical or tolerated at our hotel. I'm addressing the situation and apologize for the poor representation of our friendly hospitable staff. Thank you for bringing your concerns to our attention and we hope you give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed here from 19th to 23rd of December but wished it was longer.This is really good hotel with excellent staff and facilities.The buffet breakfast was excellent with plenty of choice and it was great to have the option to sit outside.The bar snacks were also excellent and reasonably priced.Although we were some way from the center of Key West the hotel provided a shuttle bus 'sweet ride' which departed the hotel every hour and picked from two places hourly until 11:20pm.On the first day the toilet handle snapped but maintenance fixed it whilst we ate breakfast ,really good response time.The pool area isn't the biggest but is well mantained with staff on duty keeping an eye on things and providing a bar service.I would deffinately stay here again.

Room Tip: The A/C can be noisy and I would of liked a room with a balcony.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Key West
#8 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Doubletree by Hilton Grand Key Resort offers a West Indies casually elegant cottage decor with our 216 guest rooms and suites designed to accommodate both the business and leisure traveler. Guest rooms feature high speed Internet access, mini-fridge, coffee maker and much more. Our resort features a free-form zero-entry outdoor pool with waterfall, a Jacuzzi, exercise and weight room. A variety of Florida Keys outdoor recreation activities include sailing, scuba, snorkeling, fishing, kayaking, parasailing golf, tennis, sightseeing and more. We offer the finest in casual dining at our Palm Haven Restaurant with outdoor seating available on the Osprey Veranda. Gumbo Limbo Poolside Bar features signature martinis, frozen specialties and other flavorful tropical libations. Our resort provides complete concierge services, handicapped facilities and non-smoking rooms. We are the perfect venue for a conference, meeting or event providing a total of 7,000 sq. ft of indoor meeting space as well as lovely outdoor venues poolside or on the verandah. We offer the guests complimentary shuttle service to historic Old Town, Key West Golf Course, Smathers Beach and as needed service to the Key West International Airport. ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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