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“Enjoyable stay with friendly staff” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040   |  
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Ranked #26 of 45 Hotels in Key West
GreenLeadersBronze level
Oslo, Norway
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Enjoyable stay with friendly staff”
4 of 5 stars Reviewed December 1, 2012

Stayed here for 3 nights and could have easily stayed there longer, as we had a nice time.

Great location not far from Duval street. The shuttle service works good although it was very busy during the day and evening. At one point some hotel guests had to stand in the bus as there weren't enough seats. Next night they had two shuttles driving back from town. Bob, one of the drivers made us feel very welcome with a quick history lesson driving around and pop quiz'es with cookies as prizes!

The hotel equally made us feel welcome. Check in went quick with cookies being handed out at the end. In the lobby area there are plenty of chairs to sit in. The aquarium in the lobby is truly beautiful, worth a look! Throughout our stay, staff were polite and would always say hi wherever we went.

Our room was nice, facing a quiet parking lot. The hotel is close to the airport with planes passing by. I personally love planes so I didn't have a problem with this. If you however hate planes taking off, make sure to let reception know and they might be able to move you to a more quiet room. (we were in room 301 I think)
Our room had a great bed, flat screen and a good sized bathroom. We found are room to be very clean.

Pool area was great with staff giving out free ice water and really looking after you.
The jacuzzi was really nice and warm. Probably the warmest jacuzzi I've ever been in.

Business room was free to use and had a fax and printer. Nothing too fancy, but does the job.

Apart from some snack by the pool or bar we never ate breakfast/dinner at the hotel. Instead we ended up eating out.

My verdict: this is a hotel worth staying at. Rooms are nice, staff are friendly and I would really like to come back one day!

Safe travels!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,528 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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English first
Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed November 30, 2012

Very nice Hilton property...good breakfast options...will stay here again...Have a complimentary shuttle to Duval Street, though didn't use it as i had my own SUV but still its a good service. Pool was very clean and is open till late night. Very close to Smathers beach so no hassle to see the beach area in the morning or sunset..

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boise
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

Came to this hotel on Business and had a wonderful stay. Was treated well and felt at home. Took advantage of the complimentary shuttle which was useful. Clean and a good value. Will be looking for more Doubletrees in my travels.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuyahoga Falls, Ohio
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 26, 2012

After searching many hotels in the Key West area before booking our Key West vacation the week of October 8, we decided on The Doubletree by Hilton and feel that we made an excellent choice! We were fortunate to have been upgraded from a King Size room to a Junior Suite overlooking the pool. (I did put in a request to book a room overlooking the pool, if possible, and my request was honored.) The room was spacious and clean and the property, including the pool area, was beautiful! The free shuttle bus was great, taking us back and forth to Duval Street daily. The only problem we had the whole trip was minor - we couldn't get our key cards to open up the door to our room after the housekeeping staff cleaned our room one day. The front desk attempted to take care of the problem the best they could, sending the maintenance man to put in a new battery, but the same thing happened the next day. They apologized and gave us extra cookies as we were leaving to ease our minor pain and we appreciated their concern. (Some people would have been upset by this, but we realize these things happen.)

We definitely plan to stay at this wonderful hotel the next time we come back to Key West!

Room Tip: Ask for a room overlooking the pool area!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 25, 2012

This was our second trip to Key West - last year we stayed in a lower class hotel and realized it was not that great. We wanted something a lot nicer - even though you don't stay in a hotel room for a long time after long days of walking Duval Street and taking in the sights of Hemmingway House and the Butterfly museum we wanted to feel relaxed and enjoy something nicer. We were hesitant about a pool room but no problem, no noise, great view at night watching darkness come. The King bed suite had separate sleeping and relaxing area with two mini fridges, comfortable bed, thick towels and a jacuzzi bath. It was clean, inviting and the cleaning staff gladly supplied extra toiletries. When we arrived we were immediately acknowledge and while we had to wait a few minutes were constantly thanked for our patience. Warm cookies greeted us and the staff were extremely friendly. The dining area was clean and indoor and outdoor seating was available. Each day there was a complimentary shuttle to old town that stopped at two locations and was available for return every hour. it was prompt and the friendly driver would even accommodate drop off requests if able. That alone saved us $40 a day from the on/off trolleys available. Continental included breakfast had a lot of variety and the $10 parking at the time of our stay was waived. If we return next year we are certainly going to stay at this hotel again.

Room Tip: We were on an upper floor and since we were touring most of the day pool noise at night was a non is...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 23, 2012

We went to Key West from Miami and spent a night there. There was no room available due to the speed boat race weekend. There was only a smoking room and we booked it.
While checking in we met Rhonda. She was very helpful and very friendly and she moved us to double queen bedroom. It was pretty comfortable.
The hotel is not very near to downtown but it has a free shuttle so you can drink as much as you can in Duval Street and take the shuttle back to the hotel.
Overall we were pleased of staying in Double tree Hilton and we reccomend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 22, 2012

I had read lots of reviews on Trip Advisor of hotels and B and Bs in Key West and become pretty leery of them all, but decided on the Doubletree and really had a great experience staying there! It was upscale- and yet not stuffy- and very clean and comfortable with a nice small frig and lots of sink and counter space, plentiful towels, etc. and the staff were all amazingly friendly and welcoming. The only thing that I would add would be a small microwave. It is not close to downtown, but they have a complementary shuttle to several attraction areas around town that runs every hour and seems to always be right on schedule.. It is much in demand, and so can get quite crowded on returns, but they will send another out if the first one does not have room for all and it arrives in 10 minutes or so.It might help if they ran it every half hour to perhaps help with that congestion, but it really worked fine for us. Someone else mentioned a problem with ants, but there were absolutely no insect problems for us which was a great relief for us as we just had, had a bad ant problem where we had stayed on Miami Beach. We thoroughly enjoyed our stay in Key West at the Doubletree and would gladly return to both.

Room Tip: We liked our room on the pool side for view. You could hear the entertainment below at the tiki bar...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Doubletree by Hilton Grand Key Resort offers a West Indies casually elegant cottage decor with our 216 guest rooms and suites designed to accommodate both the business and leisure traveler. Guest rooms feature high speed Internet access, mini-fridge, coffee maker and much more. Our resort features a free-form zero-entry outdoor pool with waterfall, a Jacuzzi, exercise and weight room. A variety of Florida Keys outdoor recreation activities include sailing, scuba, snorkeling, fishing, kayaking, parasailing golf, tennis, sightseeing and more. We offer the finest in casual dining at our Palm Haven Restaurant with outdoor seating available on the Osprey Veranda. Gumbo Limbo Poolside Bar features signature martinis, frozen specialties and other flavorful tropical libations. Our resort provides complete concierge services, handicapped facilities and non-smoking rooms. We are the perfect venue for a conference, meeting or event providing a total of 7,000 sq. ft of indoor meeting space as well as lovely outdoor venues poolside or on the verandah. We offer the guests complimentary shuttle service to historic Old Town, Key West Golf Course, Smathers Beach and as needed service to the Key West International Airport. ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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