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DoubleTree by Hilton Hotel Grand Key Resort - Key West
3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040   |  
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Ranked #18 of 41 hotels in Key West
GreenLeadersBronze level
Boise
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Stay”
5 of 5 stars Reviewed November 27, 2012

Came to this hotel on Business and had a wonderful stay. Was treated well and felt at home. Took advantage of the complimentary shuttle which was useful. Clean and a good value. Will be looking for more Doubletrees in my travels.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,914 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
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Cuyahoga Falls, Ohio
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

After searching many hotels in the Key West area before booking our Key West vacation the week of October 8, we decided on The Doubletree by Hilton and feel that we made an excellent choice! We were fortunate to have been upgraded from a King Size room to a Junior Suite overlooking the pool. (I did put in a request to book a room overlooking the pool, if possible, and my request was honored.) The room was spacious and clean and the property, including the pool area, was beautiful! The free shuttle bus was great, taking us back and forth to Duval Street daily. The only problem we had the whole trip was minor - we couldn't get our key cards to open up the door to our room after the housekeeping staff cleaned our room one day. The front desk attempted to take care of the problem the best they could, sending the maintenance man to put in a new battery, but the same thing happened the next day. They apologized and gave us extra cookies as we were leaving to ease our minor pain and we appreciated their concern. (Some people would have been upset by this, but we realize these things happen.)

We definitely plan to stay at this wonderful hotel the next time we come back to Key West!

Room Tip: Ask for a room overlooking the pool area!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

This was our second trip to Key West - last year we stayed in a lower class hotel and realized it was not that great. We wanted something a lot nicer - even though you don't stay in a hotel room for a long time after long days of walking Duval Street and taking in the sights of Hemmingway House and the Butterfly museum we wanted to feel relaxed and enjoy something nicer. We were hesitant about a pool room but no problem, no noise, great view at night watching darkness come. The King bed suite had separate sleeping and relaxing area with two mini fridges, comfortable bed, thick towels and a jacuzzi bath. It was clean, inviting and the cleaning staff gladly supplied extra toiletries. When we arrived we were immediately acknowledge and while we had to wait a few minutes were constantly thanked for our patience. Warm cookies greeted us and the staff were extremely friendly. The dining area was clean and indoor and outdoor seating was available. Each day there was a complimentary shuttle to old town that stopped at two locations and was available for return every hour. it was prompt and the friendly driver would even accommodate drop off requests if able. That alone saved us $40 a day from the on/off trolleys available. Continental included breakfast had a lot of variety and the $10 parking at the time of our stay was waived. If we return next year we are certainly going to stay at this hotel again.

Room Tip: We were on an upper floor and since we were touring most of the day pool noise at night was a non is...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 23, 2012

We went to Key West from Miami and spent a night there. There was no room available due to the speed boat race weekend. There was only a smoking room and we booked it.
While checking in we met Rhonda. She was very helpful and very friendly and she moved us to double queen bedroom. It was pretty comfortable.
The hotel is not very near to downtown but it has a free shuttle so you can drink as much as you can in Duval Street and take the shuttle back to the hotel.
Overall we were pleased of staying in Double tree Hilton and we reccomend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 22, 2012

I had read lots of reviews on Trip Advisor of hotels and B and Bs in Key West and become pretty leery of them all, but decided on the Doubletree and really had a great experience staying there! It was upscale- and yet not stuffy- and very clean and comfortable with a nice small frig and lots of sink and counter space, plentiful towels, etc. and the staff were all amazingly friendly and welcoming. The only thing that I would add would be a small microwave. It is not close to downtown, but they have a complementary shuttle to several attraction areas around town that runs every hour and seems to always be right on schedule.. It is much in demand, and so can get quite crowded on returns, but they will send another out if the first one does not have room for all and it arrives in 10 minutes or so.It might help if they ran it every half hour to perhaps help with that congestion, but it really worked fine for us. Someone else mentioned a problem with ants, but there were absolutely no insect problems for us which was a great relief for us as we just had, had a bad ant problem where we had stayed on Miami Beach. We thoroughly enjoyed our stay in Key West at the Doubletree and would gladly return to both.

Room Tip: We liked our room on the pool side for view. You could hear the entertainment below at the tiki bar...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

We spent our last holiday in key west, having break days in key west.
Place Was amazing, employees really kind, we really reccomend this hotel.
The bus service running every hour from the hotel to down town and viceversa Was a big and welcome surprice.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 20, 2012

Just returned from our first trip to Key West which we stayed at the Double Tree Grand Key West. The hotel and amenities are much better then pictured on the website. The lobby and pool area are really nice and the staff was friendly and helpful. The rooms were clean, comfortable and inviting. I especially liked the rooms overlooking the pool area. All amenities which you would expect such as coffe maker, small fridge, hair dryer, iron, ironing board and robes were included. The hotel even has a self service washer/dryer located on the 2nd floor which was a nice touch. Towels are provided at the pool area. The hotel is further away from Old Town and Duval Street then I expected, but they offer a free shuttle service to the areas. I would suggest offering the shuttle service a bit more frequently since once you miss one, you have to wait. I would also suggest a free continental breakfast at this type of establishment since again, the restaurants and such were a shuttle and/or cab ride away. However, I enjoyed my stay very much and will definitely stay at this location again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, Director of Sales at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, November 21, 2012
Thank you so much for taking time to post such a nice review. We hope to see you again soon !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#7 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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