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“Excellent resort with an excellent staff to back it up.” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040   |  
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Ranked #19 of 41 Hotels in Key West
GreenLeadersBronze level
Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Excellent resort with an excellent staff to back it up.”
5 of 5 stars Reviewed November 18, 2012

I have stayed at the Doubletree on three separate occasions now and the service, cleanliness and relaxing, friendly atmosphere are firm and consistent. The rooms are spacious and very clean. The rooms have all of the usual amenities including hairdryers, coffee makers, iron, ironing board and bath robes. The staff is friendly and accommodating. I have yet to come across an unhappy face during any of my stays here. The pool area is beautiful, large and very comfortable. If you are lucky, you may catch a glimpse of one of the Iguanas that call the palm trees at the pool home. You can have food or dink from the kitchen and restaurant brought right down to you while sunbathing in the beautiful key west sun. The attendants and waiters are attentive and will keep your pool towels and drinks fresh. The food at the hotel is also top notch. The menu is fairly basic but I have yet to receive a bad meal from this kitchen. The resort is a few miles away from all the action on Duval but a free, hourly shuttle if offered by the hotel to get you to and from all the action. The property is beautifully maintained and very close to a walkway right along the water that leads right to Smather's beach, which makes for an amazing run or bike ride for the fitness buff. The beautiful rooms, friendly staff, large pool area and relaxing atmosphere make for a comfortable, relaxing stay. This resort definitely gives you all the bang for your buck that you need for a smooth, relaxing stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toms River, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 18, 2012

Very nice. Overall near everything. No complaints really. Average hotel with free breakfast for a quick stay on the keys. Relaxing. Free parking I believe, spent 4 nights there. Enjoyed the local beaches. Great pool! Great outside massage by a woman. Excellent spa service.

Room Tip: Outside balcony near pool
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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UK
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed 2 nights at this hotel in November.

Angel checked us in and he was perfect, our room wasn't ready but he gave us a choice of what was available and comp'd our breakfasts and parking for our stay, really friendly guy.

Room was large, kingsize bed, small fridge, safe, lcd tv, nice and clean and everything worked.

Pool and cabana's were nice and never too busy.

Breakfast had a basic selection, not sure it would be worth the $17ish dollars but as it was free no complaints!

Shuttle bus takes you into Key West itself and this was always busy, sometimes couldn't get on the first shuttle but they do run another in those cases, they run on the hour into town and 20 past out from town.

Nice hotel would stay again if in the area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huddersfield, United Kingdom
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 14, 2012

Spent two nights here. Really lovely hotel with an amazing pool. Easy drive into Key West where we found plenty Pay to Park areas. In the evening we took the hotel Shuttle. Warm cookies on arrival and very helpful staff. I would have given this a higher rating but I am saving that for The Doubletree in Naples where we are staying for 16 nights. The Naples hotel wins on the Extras....coffee all day and evening , whereas in Key West the coffee was replaced early in the day with iced water, plus complimentary fruit and daily newspapers. However I would definitely choose this hotel again if we return to Key West

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

This hotel has everything for everyone. Great shuttle service, great food and superb service. We stayed here for 3 days and it was the best hotel that we stayed at during our entire 3 week honeymoon. We love Fred and Bill, the bartenders, Karen the director of sales, and all the wonderful staff. The pool is fabulous and the complimentary warm cookies just kept coming!!! The room was clean and the decor was beautiful. Lots of little updates to this hotel made it a 5 star for us!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, November 16, 2012
Thank you for your gracious comments. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

Really enjoyed staying here, you get alot of bang for your buck. Rooms are clean and nice, pool area is large and amazing. Staff is very friendly. Shuttles run every hour so you can decide when you want to head into town. Hotels in the "action" cost at least double to triple the cost of this hotel. I found it to be a great place to stay and will be back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Basehor, Kansas
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I went to Key West for my birthday Nov. 2012. On my last day there I came down with a terrible sinus infection. After simply asking the concierge where the nearest pharmacy was that I could walk to, he insisted that I give him a detailed list of everything that I needed, including name brand, etc. He then had someone go to the pharmacy for me and deliver everything to my room. I haven't been that well taken care of since I lived at home with Mom. The hotel is beautiful, the service staff was great, the bed was super comfy, and the shuttle to down town was convenient.

I am going to definitely stay there again.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Key West
#7 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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