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“Really nice hotel and great staff” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040   |  
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Ranked #26 of 45 Hotels in Key West
GreenLeadersBronze level
UK
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Really nice hotel and great staff”
5 of 5 stars Reviewed November 17, 2012

Stayed 2 nights at this hotel in November.

Angel checked us in and he was perfect, our room wasn't ready but he gave us a choice of what was available and comp'd our breakfasts and parking for our stay, really friendly guy.

Room was large, kingsize bed, small fridge, safe, lcd tv, nice and clean and everything worked.

Pool and cabana's were nice and never too busy.

Breakfast had a basic selection, not sure it would be worth the $17ish dollars but as it was free no complaints!

Shuttle bus takes you into Key West itself and this was always busy, sometimes couldn't get on the first shuttle but they do run another in those cases, they run on the hour into town and 20 past out from town.

Nice hotel would stay again if in the area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,524 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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Huddersfield, United Kingdom
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed November 14, 2012

Spent two nights here. Really lovely hotel with an amazing pool. Easy drive into Key West where we found plenty Pay to Park areas. In the evening we took the hotel Shuttle. Warm cookies on arrival and very helpful staff. I would have given this a higher rating but I am saving that for The Doubletree in Naples where we are staying for 16 nights. The Naples hotel wins on the Extras....coffee all day and evening , whereas in Key West the coffee was replaced early in the day with iced water, plus complimentary fruit and daily newspapers. However I would definitely choose this hotel again if we return to Key West

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 14, 2012

This hotel has everything for everyone. Great shuttle service, great food and superb service. We stayed here for 3 days and it was the best hotel that we stayed at during our entire 3 week honeymoon. We love Fred and Bill, the bartenders, Karen the director of sales, and all the wonderful staff. The pool is fabulous and the complimentary warm cookies just kept coming!!! The room was clean and the decor was beautiful. Lots of little updates to this hotel made it a 5 star for us!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, November 16, 2012
Thank you for your gracious comments. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

Really enjoyed staying here, you get alot of bang for your buck. Rooms are clean and nice, pool area is large and amazing. Staff is very friendly. Shuttles run every hour so you can decide when you want to head into town. Hotels in the "action" cost at least double to triple the cost of this hotel. I found it to be a great place to stay and will be back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basehor, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I went to Key West for my birthday Nov. 2012. On my last day there I came down with a terrible sinus infection. After simply asking the concierge where the nearest pharmacy was that I could walk to, he insisted that I give him a detailed list of everything that I needed, including name brand, etc. He then had someone go to the pharmacy for me and deliver everything to my room. I haven't been that well taken care of since I lived at home with Mom. The hotel is beautiful, the service staff was great, the bed was super comfy, and the shuttle to down town was convenient.

I am going to definitely stay there again.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byrdstown, Tennessee
1 review
4 of 5 stars Reviewed November 14, 2012

We have stayed at several hotels in Key West but continue to return to the DoubleTree. The staff is great and very accommodating. Hotel and grounds are clean and maintained. The morning buffet is excellent. We have used the hotel shuttle which saves paying for parking and possible tickets. We like the distance from downtown and the hustle and bustle of crowds on the "quiet side" of the island. Love the cookies!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
Level Contributor
123 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 13, 2012

Beautiful property on Windward side of Key West. Staff is first rate and pool is amazing! Room overlooking pool was a great choice. Beds were so comfortable and rooms were very clean. Would recommend this property to anyone going to KW for business or pleasure.

Room Tip: Overlooking pool was a great choice for me.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Doubletree by Hilton Grand Key Resort offers a West Indies casually elegant cottage decor with our 216 guest rooms and suites designed to accommodate both the business and leisure traveler. Guest rooms feature high speed Internet access, mini-fridge, coffee maker and much more. Our resort features a free-form zero-entry outdoor pool with waterfall, a Jacuzzi, exercise and weight room. A variety of Florida Keys outdoor recreation activities include sailing, scuba, snorkeling, fishing, kayaking, parasailing golf, tennis, sightseeing and more. We offer the finest in casual dining at our Palm Haven Restaurant with outdoor seating available on the Osprey Veranda. Gumbo Limbo Poolside Bar features signature martinis, frozen specialties and other flavorful tropical libations. Our resort provides complete concierge services, handicapped facilities and non-smoking rooms. We are the perfect venue for a conference, meeting or event providing a total of 7,000 sq. ft of indoor meeting space as well as lovely outdoor venues poolside or on the verandah. We offer the guests complimentary shuttle service to historic Old Town, Key West Golf Course, Smathers Beach and as needed service to the Key West International Airport. ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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