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“A Quiet Gem where You'd Least Expect it” 5 of 5 stars
Review of The Gates Hotel | Key West

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The Gates Hotel | Key West
4.0 of 5 Hotel   |   3824 N. Roosevelt Blvd., Key West, FL 33040 (Formerly Quality Inn Key West)   |  
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30% off room rate
Ranked #39 of 46 Hotels in Key West
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“A Quiet Gem where You'd Least Expect it”
5 of 5 stars Reviewed 4 days ago NEW

During a recent business trip to Miami, we found this very quiet and classy hotel as we entered Miami and booked online. Perfect location for R&R and very understated. The beds are very comfortable and the technology is modern. It is great to see an older hotel transform into something classy and chic. It is an affordable hotel by Key West standards considering the options. My wife and I would certainly stay here again and again. They done an excellent job of branding themselves as well. The Gates group is also transforming several other hotels next door into little gems currently. We were told that the Gates is owned by the same people that own the posh and pricey Southernmost Hotel about 2 miles away - many don't know that, but based on our experience at The Gates, it's very believable. The staff is very helpful and the outdoor pool, bar and cigar area is going to be a hit as this hotel becomes well known over the months ahead. We will be back!

Room Tip: The beds and green technology make the room, perimeter rooms aren't exposed to the pool noise.
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 2 days ago
Michael I,
So great to hear you enjoyed our hotel and that you were well taken care of! Please return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 reviews from our community

Traveler rating
    5
    6
    3
    1
    0
See reviews for
4
5
Solo
0
2
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Philippines
1 review
4 of 5 stars Reviewed 1 week ago

Very good hotel because it was newly renovated....great quality towels & comfortable bed!
Adriana from concierge is God sent angel during our Easter Sunday & my birthday Monday stay.She willingly & quickly offered her time to dogsit our dog so that we can enjoy our boat ride which don't allow dogs onboard.I was almost disappointed when we checked in but Adriana made the difference...without a cost though we offered.Adriana is a beautiful person in & out! She is an asset to The Gates Hotel

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 1 week ago
Rose7860,
Wow! So happy that Adriana made your birthday weekend so special! Thank you for the personal shout out as we will be sure she receives your gratitude! Please come back any time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FLorida
Top Contributor
105 reviews 105 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to go on a road trip and ended up at this beautiful new hotel that happened to open up just a few days prior to our arrival. We arrived late night and the lobby area was beautiful. The decor is very crisp and clean and very welcoming. Our room was located adjacent to the pool for easy access and had a private little patio entrance. The room was beautiful and the decor is amazing. It truly represented the feel of what you envision a key west home to look like. The room is spacious, the bathroom is large enough for two and the sitting area is quite nice. The staff is friendly throughout the resort and very efficient. The pool bar serves great drinks and the bartenders are friendly and offer great suggestions for tourists to see! I received excellent customer service from Stephanie Bedenbaugh and from Melissa at the front desk.

I highly recommend this hotel for a family stay or just a coupe getaway. I cant wait to go back!!!!

Room Tip: The rooms located in from of the pool - on the first floor- are lovely and have a semi-private porch...
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 1 week ago
Alice V,
Wow! What a wonderful review! So happy you had a great time here and please come back again any time!
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Miami, Florida
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has just been renovated, excellent furniture, great beds. The swimming pool is great. Overall the tangible side is really good.

However it is far from the action, about 2 miles from Duval and it has not internal bike rental so you have to drive downtown.

No breakfast available and for an hotel that charges over 300 bucks a nite it is a minus.

On top of hotel rate you will be charged approx 20 percent more between taxes, Monroe county tax and resort fee.

Great hotel. Not enough value for the money.

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 1 week ago
Granzi,
I am very happy that you enjoyed the hotel and the look. I am sorry you feel that way about the value. We are still doing enhancements to the property which you should see very soon. Would love to have you back in the very near future!
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Jacksonville, Florida
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Gates is on the opposite end of Key West from the main tourist areas. That was okay, because I was there for work. The property used to be a really dumpy Quality Inn. The Gates is going for the boutique style, and their renovations are pretty good. Best for families - not so great for business travelers. No work desk and too few areas to plug in laptops, phones, etc. The free wireless; however, was better than average. No breakfast. (Okay, they have crescents and coffee.) Open air bar, but they close early. Overall, it was attractive, clean, thick towels and bathrobes, and good housekeeping. Only real complaint was that the TV did not work, and didn't get fixed despite my request. There was no offer to compensate me for that inconvenience. The price, by Key West standards, was a bit less than average.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 2 weeks ago
DeputyDawgJax,
Thank you for your review! I am so sorry that your television wasn't working and wasn't fixed as well as that this wasn't properly addressed. This should not have happened. I am working with my team to address the issue. We would love to have you back and ensure a flawless stay next time.
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Palmer, Alaska
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Brand new remodel. Clean modern comfortable. Pool is all new. Staff is new so there is a learning curve. We were there the first or second weekend after they opened.they have a special for 254.00$ per night I do know how long it will last. Wifi connection good. Nice to park in front of the room a few feet from the door. Gates is expanding on both sides so lots of construction supposed to be done late summer. Wecycle delivers and picks up bicycles reasonable prices. easier than trying to find parking at beaches or down town.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 2 weeks ago
A C,
Thank you so much! We are so happy you enjoyed our hotel! Please come back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I had a great time at the Gates Hotel this past weekend. The hotel has been open for only two weeks Everything is brand new. The rooms are all updated with high end materials and fabrics. Personal are very nice and helpful.. The pool bar and heated pool are perfect place to relax. The hotel is close to everything Key west has to offer. Phase 2 of the Gates hotel is under construction which is to be completed in the next 6 months. This is and additional complex adjacent to the new building we stayed in. I would re recommend this hotel to Anyone who needs to sit back and relax.

Room Tip: All rooms are new
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review, 2 weeks ago
Howard O,
So happy you enjoyed our hotel and felt relaxed! Come back anytime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gates Hotel | Key West

Address: 3824 N. Roosevelt Blvd., Key West, FL 33040 (Formerly Quality Inn Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Gates Hotel | Key West 4*
Number of rooms: 245
Official Description (provided by the hotel):
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design with retro Floridian flair, The Gates Hotel features 100 guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laid-back vibe. ... more   less 
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Also Known As:
Quality Inn Key West Hotel Key West

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