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“Cant beat the location” 3 of 5 stars
Review of Silver Palms Inn

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Silver Palms Inn
3.5 of 5 Motel   |   830 Truman Avenue, Key West, FL 33040   |  
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Ranked #19 of 41 hotels in Key West
West Hartford
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Cant beat the location”
3 of 5 stars Reviewed March 21, 2013

The hotel is in a great location!! This is a big deal in Key West - about a 5-7 minute walk to Duval St. It was clean and comfortable but no "wow" factor. I'm giving it a 3 because my room was small for $400 a night, although the layout is good - theres a nook where you can put your suitcases and bags so that they aren't in the way.
The noise from outside and inside was ridiculous. You could hear every footstep, door opening/closing, conversation, etc. I guess there's nothing that can be done about that. The walls are very thin. The breakfast was Ok, nothing special. Overall, it was a good stay but if you're a light sleeper, you should take the noise factor into account.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, April 2, 2013
Dear ZoeyBz:

Thank you for taking the time to leave a review about your stay with us at the Silver Palms Inn. Your feedback is greatly appreciated. Many of our guests such as yourself are delighted about how centrally located we are to everything Key West has to offer. We are happy you enjoyed your tropical getaway and hope you return to our beautiful island again someday!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed March 16, 2013 via mobile

The rooms were very nice and very clean.Housekeeping did a great job. Was expensive because of spring break and low water pressure in shower were the only negatives. Will definitely consider another stay here.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 30, 2013
Dear metaxa313:

Thank you for the great review about your stay with us! The Silver Palms Inn is continuously striving to provide the best experience for our guests. That is why it is satisfying to hear that you enjoyed your time with us in Key West. We look forward to welcoming you back!
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Havelock, NC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2013

Our room was poolside on the upper floor. A definite plus as the room is quieter than rooms on Truman Ave. A 20 min walk to Mallory square, but beats trying to park downtown. There is a 5% room fee on top of 7.5% tax. Rooms are clean and very modern, albeit on the small side. Only complaint is the bath room sink is outside the bath room and opposite the bed. So it presents a problem getting started in the morning without waking your spouse. On the plus side they offer a continental breakfast.

Room Tip: Upper floor pool side.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 14, 2013
Dear bigbit2u:

Thank you for the review sharing your recent experience with us at the Silver Palms Inn. We did want to clarify the comment that was made about the 5% room fee. The 5% fee is actually Sales Tax that is collected by the county. It is called a Room/Bed Tax that all hotels in the state of Florida charge on top of the State Tax Sales Tax. In our case, Monroe county collects 7.5% Sales Tax and a 5% Room/Bed Tax. These percentages will vary by county. Please understand that it was not a fee that the hotel collected; it goes directly to the county. We hope this clears up some confusion that your folio may have reflected. Overall, we hope you had a wonderful time in beautiful Key West. Come back and visit paradise soon!
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Port Charlotte, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2013

Very clean, modern rooms. My only complaint about this otherwise very comfortable hotel is that buried in the small print when you reserve a room is an additional $15.00 per night resort fee. Punch line - the room rate is actually $15.00 per night higher than the advertised rate, presumably so they can show a lower rate on the Expedia website in big print but bury the real rate in the small print.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 14, 2013
Dear allengvol:

Thank you for taking the time to leave a review about your recent stay with us. Your Feedback is greatly appreciated. Please understand that when reservations are booked through third party websites (i.e. Expedia, Orbitz, Travelocity, etc.) there will be a service charge that will be due to the hotel upon check-in. While it is true that it may not be in bold print, it is listed in the reservation as well as on the confirmation. We are sad to hear that this was a disappointment, however, we are happy that you enjoyed your stay with us overall. If you plan on coming back to Key West, please feel free to call us directly. By doing so, you will not be charged a resort fee for the duration of your stay and you will also receive the best available rate we have to offer. Hope to see you again!
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Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013 via mobile

Back home after weeks stay at the Silver Palms and really enjoyed my stay. I was exhausted after flying in and the desk person checked me quickly and gave me a cold bottle of water which tasted like heaven. The room decor was perfect with tropical colors, contemporary furniture, a separate toilet and large shower with gorgeous tile. My favorite thing the flooring; an easy to clean wood-looking vinyl. I hate carpeting in hotels and felt comfortable walking barefoot. Comfortable bed and quiet as it was on the back side of the hotel. The only thing I heard was a rooster crowing now and then. The pool looked inviting, but the weather was on the cool side so didn't swim or sit on the balcony. Breakfast was what I expected, cereal, juice, muffins, yogurt. I rented one of their bikes for a couple of days and was handy to have them on-site. A great place!

Stayed March 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 13, 2013
Dear A S:

We are so happy that you chose the Silver Palms Inn for your accommodations for your week-long getaway to Key West! It's great to know that you found so many aspects of your stay to your liking. Hopefully the next time you come to visit the weather will be a bit warmer so you can take a dip in our pool! Hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2013

The Silver Palms Inn on Truman Street Key West is a new build in an ideal location on the island. 10 minutes walk from the busy centre around Duval Street it's just far enough back to be quiet & peaceful. The rooms are set around a pool & sun deck. The hotel has the added benefit of off the road parking. Breakfast included, not the greatest, but who gets up for breakfast after a night in Key West ? The rooms are very clean & comfortable reflecting a mid range price for the location. Good for families also.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 13, 2013
Dear CraigLilly:

Thank you for the great review! We are delighted to hear that you enjoyed your stay with us! We also feel that we we have an ideal location. You can easily park the car in our ample amount of parking and explore Key West because everything is in close vicinity to the hotel. We hope you had a great time seeing all that the island has to offer. Come back and visit us anytime!
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jagreen
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2013 via mobile

Clean, stylish property with pool in good location. Stay away from rooms on Truman Avenue as traffic is quite noisy all night. Junior suites layed out well for small family. Friendly staff. Rental bikes available.

Plenty of free parking. Plenty of lounge chairs at small pool in courtyard.

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Silver Palms Inn, responded to this review, March 13, 2013
Dear jagreen:

Thank you for taking the time to share your experience at the Silver Palms Inn with the TripAdvisor community. We are pleased to hear that you enjoyed your stay in one of our Junior Suites. We hope you come to vacation with us in Key West again. We look forward to seeing you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Silver Palms Inn

Address: 830 Truman Avenue, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 41 hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Silver Palms Inn 3.5*
Reservation Options:
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Also Known As:
Silver Palms Hotel Key West

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