We stayed at this "hotel" during an event in Oct. that occurs every year. We were looking very forward to staying at a hotel located on Duval Street. At the time of the booking (1 year previously) we were told the manager would write us in the book for the dates we wanted. Long story short, we felt unsure whether we actually had the reservation. We were willing to pay a deposit in advance to secure the room but we didn't hear a response time after time. Finally 2 weeks before the event we secured the reservation with a payment. When we went to our assigned room we were speechless. The smoke detector was hanging open and broken. The floor was soiled and I had to clean the bathroom myself. The air conditioner was inadequate and had to be on nearly continuously. The window and door to the room could not be secured safely. The cheap looking decorations were all broken and we were concerned we would be charged for the items. I mentioned this to the manager and she said she wasn't aware of that happening. We are the type of people who keep our hotel room clean, clothes in the drawers for stays > 2 days, do not leave items on the floor and never abuse items or bed attire. On the 4th out of 5 days we were informed a small amount of stain was found on our sheets. The manager had the sheets and showed us a smudge of stain in the size of a quarter. The stain was barely visible. I am 99% certain the sheets could not have cost more than $35.00 and were told we would be charged $200.00 for a new set of sheets and $300.00 for a new comforter that had to be more than 5 years old. Stay here and you will see the information of the comforter/sheets is correct. She gave us the opportunity to go and buy detergent to wash out the stain. We have travel extensively, including several times outside of the United States in a variety of hotel rooms and have never experienced such an appalling experience. The manager told us she would not make the decision whether to charge us for the replacements until after we left. Two weeks later I called and she rudely informed me we were charged for the replacements. We would have left and went to another hotel but every hotel in that location was already booked at that time of the year.
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