First time to ever write such a negative report but wonder how people can be positive about this place.
Let me start with the good news:
The owner of appartment C426 is OK. Responds very quick and positive to emails and questions. The apartment itself is spacious.
The bad news:
At checking in (3.15 PM), it took us 15 minutes to wake up the guy from security to get informed that we could only check in at 4PM. 30 Minutes later we were given the envelop with the keys including a 15 minute rundown about what NOT to do and all the rules that applied to the premises. The appartment itself was outdated, pink walls, old and dirty furniture, smelly, doors of the kitchen cabinets not closing properly. Old, used and small towels, rubbled linnens on the beds. Because it is on the top floor it has high ceilings and windows which are apparently to high for staff to clean properly
The entire building itself is poorly maintained. All concrete (not painted) with black stains on the outside from moist.Concrete broken off of some of the balconies and pillars damaged.
When we were here, the pool was dirty and smelly. We complained about this twice to the property manager together with some other folks but he said nothing wrong. 4 days later, maintenance was replacing tubes and pipes. Possible contamination hazard. During the week there was construction work going on in the parking garage under the building. Result, wake up calls at 08.00 AM in the morning by a hammer drill that shook up the entire building.
Staff and security (at least if you can find them) were rude, arrogant and are probably trained to bark at people instead of showing any customer intimate atttitude. If you have an issue you have no single person to call. But have to call to multiple numbers and no one ever returns a call as promised.
As said, first time we would really recommend to look for an lternative. Which there are. Don't go here!!!!
- Official Description (provided by the hotel):
- Contemporary Mid-rise Condominium Resort with tasteful furnishings, popular amenities; situated adjacent to the beach. ... more less
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- Also Known As:
- 1800 Atlantic Hotel Key West