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“Building "renovations" more like building condemned” 1 of 5 stars
Review of Comfort Inn Key West

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Comfort Inn Key West
3.0 of 5 Hotel   |   3820 North Roosevelt Boulevard, Key West, FL 33040-4599   |  
Hotel amenities
Ranked #39 of 40 hotels in Key West
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
“Building "renovations" more like building condemned”
1 of 5 stars Reviewed January 28, 2013

This place is a total sh@thole. I arrived on Thursday, January 24th. The rooms smell, are ancient and dirty(filthy carpeting, peeling wallpaper, cracks in walls). Received a call at 3 pm the following day telling me that I had to leave the hotel by 5pm as they were "closing". I asked why and what had happened, but received no answer. There was a letter from Comfort Inn stating they were doing "renovations". I saw caution tape in several places around the hotel. I'm guessing it was condemned.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Tampa, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 28, 2013

There is always a first. This is the first time I have ever been moved out of a hotel because the city shut it down. The Comfort Inn booked me at a nearby hotel that was dirty, had peeling wall paper, etc. I understand that unforeseen things happen in the hotel business. I also understand that you might even be forced to book your customers somewhere else. But the Comfort Inn should have paid me to stay where they rebooked me. Not the other way around. I am not qualified to say why the City shut this hotel down. All I can offer is the official notice posted on the hotel door (see associated photo).

My experience here is represents the worst value for I have ever had in a hotel experience.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre, PA
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 23, 2013

Hotel rooms in need of upgrade, painting, new carpeting and newer tv, however they were clean. Key card did not always work. Our room was located on 2nd floor right near pool access gate. While it was convenient to get to pool, gate slammed very loudly throughout the night. Would be nicer if it closed quietly. Pool was heated and really great, kids really enjoyed. Hotel was family friendly. Hot breakfast buffet was great, including fresh made waffles, sausage and eggs, fruit, and was replenished as needed. Was away from the action, but that was what we wanted. Free shuttle services and discounts on attraction tickets was also nice. Would stay again, would like the bottom area near pool with private patio for outside lounging.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.S.A.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 21, 2013

This was an embarassing stay. The TV was a decade old. The phone did not work. The toilet was loud. The concrete in the balconies and stairway are failing - they are held up by adjustable, portable steel pillars. We paid a lot of money to stay in a hotel that the owners seem to be riding out until they get it torn down for new construction. Stay away.

Room Tip: Go to a different hotel for a good room!
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORENO VALLEY
Top Contributor
262 reviews 262 reviews
125 hotel reviews
Reviews in 124 cities Reviews in 124 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed January 21, 2013

Without being on the water in those very very expensive resorts, this is probably the best view in Key West. I had a two room suite on the six floor. From the living room I hadA great view of the golf, from the bedroom I had a view of the pool area and the city (including planes landing and taking off at the airport).

Two complaints. They don't get enough newspapers for every guest. You have to go down early to get a newspaper. And while the Wi-Fi was fast (streaming video fast), it was annoying. Constantly having to login, even during the same session!

Two rooms sweet, nice flat screen TV, big windows,Comfortable couch and chair.

Room Tip: I stayed in a suite on the top floor. Only four rooms on the top floor, very private. Plus, views ou...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 14, 2013 via mobile

I was expecting the worst, based on reviews. The check in was fast. I arrived before 2:00 and was able to get my room immediately. The pool and bar are really nice. As was the staff. Denny's was Denny's. Nice to have late at night. Breakfast was what I expected. Just ok. The shuttle service to downtown was very well run. If you want to be able to walk to where the action is, this is not the place to stay(but I would hope you'd know that already) The room was not bad but the toilet ran all day/night and the key card worked when it wanted to. Not the end of the world to me, but others with me found it very annoying. For that reason, I probably wouldn't recommend to others.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunHotelCollectionKW, Guest Relations Manager at Comfort Inn Key West, responded to this review, January 15, 2013
Dear Guest,

Thank you for giving us a try despite hesitation! We are happy to hear your check-in process was efficient and our staff was friendly. It is good to know you took advantage of our shuttle service and we appreciate the feedback. We always welcome the opportunity to hear from our guests personally. Please feel free to contact our General Manager at any time if you would like to further discuss your experience.

Sincerely,

Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 10, 2013

I would not recommend this motel to anyone. Very run down. The shower head was broke, the refrigerator did not work. They did give us 20 dollars off but it still wasn't worth it. There are many more places to stay that are closer to the action. They did have a shuttle service that was very good.The consignor was never at their desk so we gave up. Look the other way and choose somewhere else.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunHotelCollectionKW, Guest Relations Manager at Comfort Inn Key West, responded to this review, January 14, 2013
Thank you for taking time to review your recent stay. Guest comments are taken seriously and shared with department heads and owners. We welcome the opportunity to speak with you personally. Our General Manager, Steve Robbins, may be contacted directly for further assistance or comment.

Sincerely,

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Key West

Also Known As:
Comfort Inn Key West Hotel Key West
Comfort Inn Key West Hotel
Radisson Key West
Radisson Hotel Key West
Key West Radisson
Address: 3820 North Roosevelt Boulevard, Key West, FL 33040-4599
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 40 hotels in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Key West 3*
Official Description (provided by the hotel):
Currently closed and under renovation. Contemporary Six-story Hotel located opposite the Gulf of Mexico, at northern end of island. ... more   less 
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