The people working at this resort are its greatest resource.
The reservation agent told us that the resort was currently under renovation and to expect that many rooms were being renovated and the pool was also closed for renovation (this a nice heads-up of what to expect, rather than getting there and finding out about it).
We checked in but were unhappy with the room. We did not feel that the room met the standards for a four-star Noble House property. This is where management stepped up to the plate and EXCEEDED our expectations by IMMEDIATELY fixing the problem. We were moved to an appropriate room and the previous room was taken out of service. We were thanked for bringing our concern to their attention. We were offered free breakfast (not necessary, but it was a nice gesture).
The room we end up in was perfect.
Even the standard rooms have a jetted tub. Nice. The bath products are from the spa (on-site) and are very nice with a tropical scent.
The “fancy” restaurant onlyserves dinner and has a limited menu. The casual restaurant is outside seating only, but has a nice breakfast and burger type fare for lunch. Every seat in the casual restaurant (outside) is on the water with great views. Most items are around $10 for breakfast or lunch.
The location (Zero Duval) is literally von top of Mallory Square (where all the people gather to view the sunset). Half the rooms have balconies that actually overlook Mallory square and the water (ask for these as it is a perfect view).
The concierge booked our parasailing (~$100 for a tandem parasailing ride, included a photo CD with about 40 shots of us parasailing!) He also booked our day long trip to the Dry Tortugas National Park (~$150 each included breakfast, lunch, national park admission, snorkeling equipment, and the round-tip boat ride of 70 miles each way). We recommend both activities. You may want to contact the concierge before you arrive so they can book these activities for you as they seem to sell out. We tipped the concierge $15 for his assistance.
The hotel is decorated in a tropical beach motif with lots of blue and green. It is a very refreshing color scheme.
The only drawbacks to this property are: (1) it is under renovation; (2) the pool is closed; (3) the elevators seem to lack air conditioning; (4) it has exterior corridors, so if you do not like the heat (especially in the summer), this could be a problem.
Again, the people here are exceptional. Location is perfect. Jetted tubs are nice after a long day.















