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“A nice place to stay” 5 of 5 stars
Review of Ocean Key Resort & Spa

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Ocean Key Resort & Spa
4.0 of 5 Resort   |   Zero Duval Street, Key West, FL 33040   |  
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$100 resort credit
Ranked #8 of 43 Hotels in Key West
McLean, VA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“A nice place to stay”
5 of 5 stars Reviewed September 17, 2013

We stayed there one night in September 2013. All the staff were very friendly and helpful. They stored our bags both before and after checkout. They let us checkout late. The room was very pleasant and the bed was comfortable. The shower was great. We fell asleep to the rainfall. The only negative for us was that the sinks were pedestal and there was little room for placing things as you normally would on a countertop. One of the 2 restaurants was upscale, haute cousine, and expensive. The other is on the pier with run-of-the-mill bar food. However, there are lots of great places to eat nearby, like Two Friends. Would definitely stay there again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 18, 2013
We are so happy to hear your stay with us was a great one! We’re also pleased to hear that you were able to enjoy our location and take advantage of our surroundings. We hope we see you again very soon!
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1,526 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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English first
Nashville, Tennessee
Top Contributor
85 reviews 85 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 16, 2013

Everything surpassed our expectations from the moment we arrived. The check-in was quick and the bellman was very helpful. We were upgraded to an oceanfront suite and the views were amazing. The room was very nice which was surprising based on some of the reviews saying they were a bit tired. The bed was very comfortable and the linens were cozy. The bathroom was large with a nice deep/long jetted tub and separate shower. It would have been nice to have a retractable clothes line for the swimsuits in the bathroom. The one thing missing from making the room perfect was a dresser. There are two small closets and a few tiny pull out drawers for incidentals though no dresser to unpack your clothes. The bartenders at both Sunset Pier and the pool bar were great. April was top notch! The view from the pool is unbelievable. We will definitely stay here again should we return to Key West. It is a bit pricey though well worth it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 17, 2013
Thank you for such a wonderful review! We are glad to hear we made such a great impression on you! We will take your suggestion of a retractable clothesline into consideration! We are happy to hear how much you loved your room. Thank you so much for writing this review and we hope you will choose to stay with our property again soon!
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sussex
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 15, 2013 via mobile

Amazing hotel in amazing location
The staff were very helpful, friendly and very obliging
The room was excellent with every facility we could wish for
The restaurant was good, the food was excellent. Easy parking.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 16, 2013
Thanks for such a positive review! We are so happy that you enjoyed everything our property has to offer! We hope you choose to stay with us again very soon and as always thank you for your review.
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2013

My husband and I first stayed at Ocean Key 10 yrs ago for a few nights during our honeymoon. We loved it so much that we made it our first choice to return for our 10th anniversary. This time we stayed for a week. They upgraded us to a one bedroom suite, overlooking the pool, Mallory Pier and the ocean. Our room was beautiful and always clean. We enjoyed breakfast each morning on the terrace and enjoyed being lazy at the pool. When we arrived on Sunday Sept 8th, we had forgotten our printed out coupon for the $100 per day credit. I asked if I could print it out somewhere at their hotel (in their office perhaps?) but was told no. I called my travel agent, Susie at Key West Key and she brought the coupon to the hotel for me (On a Sunday night)!. That was the only negative experience we had. The hotel showed a bit more wear and tear from 10 yrs back. There was construction but we were never bothered by it. I would only stay at Ocean Key when traveling to Key West! The front office manager, Hugo Guerrero was very helpful to us. Great guy! Great Hotel!

Room Tip: Rooms near the pool can be noisy, but have great views of Mallory Square and partial ocean.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 16, 2013
This is a fantastic review! We are so happy you chose to come back for your 10 yr. anniversary! We will be sure to pass along to our staff how much you loved your room always being clean. We are so appreciative of this review and we look forward to seeing you again soon!
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Rochester, New York
1 review
5 of 5 stars Reviewed September 11, 2013

I absolutely never post comments but I could not refrain as our trip was so wonderful! My fiancé and I are fairly use to the '5 star' treatment, but this place went above and beyond. From being greeted before entering by Cole (very charming) to Alex at the front desk and even our housekeeper Maria-Louis(?). Everybody should not only professionalism, but sincere interest and a desire to serve-very rare now days. The food was great, rooms and views were breathtaking and most of all, close to all the action and fun :-) Oh, we'll be back

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

My wife and I went to Key West for our honeymoon. After hours of reading reviews of hotels throughout Key West we settled on Ocean Key and we were not disappointed! The location is unbeatable, the staff is top notch (especially the concierge), and when inside the hotel you feel like you are tucked away from everything. Our balcony overlooked the Gulf and Mallory Square which was great for taking it all in without having to get out into the crowds of people. The private pool also provided a great place to relax while taking in the sights and sounds of the Gulf. When we return to Key West we will not consider staying anywhere else!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 12, 2013
Thank you for writing a review for our resort! We are so happy you chose to spend your honeymoon with us and that we were able to exceed your expectations in the long run. We hope you choose to share more memories with us in the future.Thanks again!
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1 review
4 of 5 stars Reviewed September 10, 2013

My now husband and I honeymooned in Florida and after an action packed and slightly exhausting trip to Orlando, (not to mention an 8 hour drive!) we were looking forward to a spot of relaxation at Ocean Key.
My initial response I have to say was slight disappointment, however our trip certainly did improve as our time went on.
Initially on arrival, we were greeted by a gentlemen who checked us in and gave us directions to our rooms. We spent an age trying to find it, and were tired, which wasn't a great start. Although not unfriendly, I didn't sense warmth from the reception staff and as a honeymoon couple (noted) who had driven 8 hours straight to stay at the resort I expected more of a friendly welcome. Again, after arriving in our room I was a little disappointed. We had been promised an upgrade by our tour operator and as ocean key was listed as a 'honeymoon hotel' extras were promised, but not received on arrival. Having been 'very British' about the whole thing we said nothing for 2 nights. although not a wow the room was perfectly comfortable and decent and did have a balcony, all be it overlooking a car park! However, on the third morning I queried our room with reception and explained the honeymoon listing in our brochure. From that point on the staff couldn't have been more accommodating. We were upgraded to a suite (wow) with a beautiful view overlooking the ocean (fyi this hotel has amazing views!) at no extra charge, which we were very grateful for. The hotel explained that they were unaware of the offer provided by our tour operator, however having been given the opportunity to make our stay special, they certainly rose to the challenge! Every member of staff we met from there on in was warm, friendly and attentive. To note, everything we ate in the restaurant from breakfast to dinner and sandwiches in the bar was delicious! Cocktails, fab! Overall, the price we paid for our stay, food and the spa treatments) wasn't cheap, but decent value overall. I think the measure of a good place to stay is not always first impressions, but one that goes out of its way to put things right and make you feel like a valued guest. Great stay overall, would recommend!

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this review, September 11, 2013
Thanks for this thorough review on your stay with us at Ocean Key. We are so happy to hear that your upgrade was handled in a timely and professional manner. We will be sure to tell our staff members your kind words regarding their service! Again, we are thankful for you writing this review and we hope you will pay us a visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Key Resort & Spa

Address: Zero Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Key West
#3 Spa Hotel in Key West
#3 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ocean Key Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more   less 
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Also Known As:
Ocean Key Resort And Spa
Ocean Key Hotel Key West
Ocean Key House Key West

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