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“The best Hotel for dogs and the only Hotel that has the beach across the beach.” 5 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #24 of 46 Hotels in Key West
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“The best Hotel for dogs and the only Hotel that has the beach across the beach.”
5 of 5 stars Reviewed May 13, 2010

I loved how pet friendly they were and it's one of the few hotels that has the beach across the street. Other hotel are across the ocean but it's filled with ricks and there very little sand to sunbath. Overall a bit expensive but great rooms and great location. The bad thing is despite the very expensive rooms they could at least provide continental breakfast and add more shuttles to downtown key west. The shuttles were filled before we even checked in.

    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,604 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2010

We are just back and cant say enough positives of the 5 star Sheraton Suites Key West! This was our second visit to Sheraton KW and both times we loved it! We upgraded to balcony room overlooking the ocean and it was lovely,clean, comfortable.

Staff we loved-Mark at bar-the friendliest bartender you will ever meet! Mary is sweet at bar at night, Martin in resturant was pleasant and couldnt do enough to help. Moe managing the resturant was friendly and on top of his game. Lindsey at the desk was smiling and patient with my loads of requests! Petra at concierge desk was ever pleasant. The cleaning staff always smiled at us. Great staff Sheraton!

The landscaping is beauitful; plants blooming all over, big banyan trees, huge palms, and also the lobby and resturant are decorated beautifully and comfortably.

Beautiful pool, great across from beach location. Yes, far from Old Town but you know this when booking. We get a scooter and used the shuttle. The shuttle drivers were friendly, too, offering info,advice.

We loved the free coffee and the bottles of shamoo, conditioner, body lotion.

Excellent hotel and highy recommended!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed May 6, 2010

I planned a weekend in Key West for a group of my girl friends. We stayed at the Sheraton Suitesright in front of Smathers beach. Staying here was the one thing I would change.

The Good: the rooms were nice, clean and pretty large. Housekeeping brought us extra towels whenever we needed them. The concierge, Pavla, was so sweet and helpful.

The Bad:Location; the hotel was right in front of Smathers Beach which is a couple of miles away from the action of Duval Street. The hotel boasts a free shuttle to down town but we weren't successful in getting on it once during our 4 day stay. You have to make a reservation, in person and there are very limited seats. Also, it only runs once per hour. The staff was pretty unenthusiastic about assisting us with cabs. We spent a lot of time waiting outside the hotel waiting for a cab "they called" to come. It never came. We called our own from then out and they were there a LOT faster. If you plan on spending time on the man made beach, the location is great. We laid out by the pool but didn’t end up visiting the beach so the result was a lot of money wasted on cab rides. The pool is okay. There is a bar but no cocktail servers or music. The pool boy didn't seem happy to be there.

The Ugly: The staff at this hotel (with the exception of Pavla, the concierge) was AWFUL! The front desk staff never smiled and seemed to be annoyed any time you walked up. One of them even snapped at me upon picking up my bags from storage. I shared that my bag didn’t come out and she snapped back saying they weren’t done setting them out. Sorry I asked. At first I thought maybe the dismay was just toward us, a group of 13 and potentially overwhelming girls but then I witnessed the rudeness occur to other guests and realized they evenly distribute the love. Even the pool towel boy was miserable. There was one semi-friendly girl at the front desk but I was too distracted by her lip ring, long acrylic nails and glittery hair clip to notice. Sheraton is a part of Starwood Hotels. I always stay at Starwoods if they’re available and up to this point, they’d never disappointed.

I would NOT recommend you staying there.

  • Stayed April 2010, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 5, 2010

My wife and I had a pleasant stay at this hotel. Check-in was smooth and there was plenty of parking. The room was clean, spacious and well decorated. We had an ocean view room with a patio which was nice but not private. Smathers Beach is directly across the street. This beach was very clean and nice for sun bathing and water sports, but not so much for swimming. The grounds had lush, tropical plants and a nice pool which was lit up at night. We had the breakfast buffet in the hotel restaurant which was ok for the price. We used the free hotel shuttle to downtown and back. This was very convienent-please keep in mind you must sign up in advance and the last return trip is at 10:50 pm. You could take a taxi back ($12-15) if you plan to stay out later. The best part of our stay-the comfy bed,plus it was very quiet. The only complaint was the elevator was broken for most of our stay. It was not too bad for us, but I felt bad for the elderly people that stayed on the third floor like we did. Overall, this hotel was great, but if you don't want to spend more for the ocean view, you won't be disappointed.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
little rock
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 29, 2010

Beautiful property right across the road from Smathers Beach, the best on the island.
Spacious suites with separate living area and small kitchen, large bathrooms, and heavenly beds. Restaurants were just normal, but with all the great restaurants in town,
no need to dine at the hotel. Only about 10 minutes away from Old Town, and hotel has
a shuttle that fills up quickly. The concierge, Petie, took care of all our plans and reservations with efficiency and enthusiasm. This hotel is beautiful, tropical and away from the hustle & bustle of Old Town, but easy to get to. Loved it and can't wait to go
back.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sunapee NH
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 29, 2010

We just returned from our trip to Key West and I have to say that we absolutely loved the Sheraton. The staff was helpful, informative and friendly, the room was exceptional. We had a King suite with an ocean view, it was clean and beautifully decorated, I felt like a queen. The grounds are beautiful and the wait staff in the restaurant we pleasant and helpful. The concierge Petie was outstanding, she booked us on some wonderful excursions and recommended many restaurants and also gave us some discount coupons. If you want exceptional service and a clean, friendly place to stay you MUST stay at the Sheraton Suites Key West.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 29, 2010

We stayed Friday to Sunday. The Hotel's shuttle to and from the airport and to and from Old Town Key West was crucial and a major decision in our stay. Otherwise it's a $15 cab ride to Old Town. Aside from that the King room is awesome and probably one of the nicest rooms in Key West (we stayed in 201). 2 Flat screens, steam shower, nice large bathroom. I can't say enough nice things about the room. The staff were average and couldn't answer many questions outside of hotel specific things. The pool is small but nice. It is right across the street from smather's beach. If you are traveling with kids and don't plan on going to bars then this would be a good option. The last shuttle comes back from town at 10:50pm. Also it is very close to the airport so you have the occaisonal airplane noise. I did really like the room. We also attended a wedding on the beach which was across the street which made this place a good choice.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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