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“Key West” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #27 of 47 Hotels in Key West
aventura
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Key West”
4 of 5 stars Reviewed August 5, 2014

Very comfortable hotel for Key West.
The room is spacious and the bathroom has a big shower all very clean and with enough variety of towels.
Beautiful pool with a cascade and the jacuzzi with the perfect temperature.
The staff was very friendly .
The shuttle to the downtown ever on time and drivers were very professional.

Room Tip: Rooms on the interior garden are quite.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank danalbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 23, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,858 reviews from our community

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milford, ct
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

I have to say, after 17 yrs and now returning for a visit to the Sheraton again I am happy to say I am thrilled that it's the same great hotel it was 17 yes ago.

The rooms are still nice, the pool is kept up well, the staff at the front desk are awesome, all staff for that matter are great!! Mr. Ed the shuttle driver is a hoot! The complimentary shuttle down to duval is such a great thing. Who want to drive downtown and find parking... NOT ME! I am very pleased and happy to return for a visit here! Great job Sheraton Suites! I'll be back again!

Stayed August 2014
Helpful?
Thank laurietravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 23, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Park, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 3, 2014

The staff at Sheraton Key West was amazing. My fiancé and I picked this hotel for us and our wedding party and we a VERY glad we did. Very hospitable and clean. They took excellent care of us. Great job to the shuttle driver Mr. Ed and bartender Katherine. They both went above and beyond our expectations. The room was super clean and roomy. Housekeeping had our room spotless every afternoon when we returned. Hotel is the best location to the beach and a 5 minute shuttle ride to downtown where it is all happening. My Wife and I will definitely be back to Key West and will Definitely stay at this hotel, no questions asked. If you want to book a great room with great staff and pool bar, don't listen to the negative reviews, they are just pissed off people at the world anyway. Take it from us and stay here.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 23, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic, Iowa
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 3, 2014

This hotel is almost PERFECT if you are bringing a family to Key West. It's out of the way of the party on Duval and the rooms are good for a family of 5&3. Our room was very nice and clean. Check-in was easy no problems there either. It's the little things that keep this from being a top mark in my eyes. I know all about the evil resort fee and I get it... but you have to live up to what you are charging that extra for. Swimming at night there were no towels in the pool... or in the morning when we left on our "water adventure" (Although the staff brought us some on the bus at the last minute). Kids really wanted the Mojito in the lobby that was always empty. The shuttle bus... #1 reason we chose this hotel was ALWAYS full. Only 1 time out of the 5-6 trips we used it did we get in the first bus. Always had to wait for the next which "would be here in 5" but was really 15. Last thing was picking up the room service trays. One was outside the door for no less than 17 hours... someone should pick that up! This room was a great value compared to other rooms but I would have paid a little more for a perfect experience.

Room Tip: Ice machine is on the far back side of the property, but get a room real close to the front desk if...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank ZoboFlobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 23, 2014
Dear Guest,

Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. The shuttle service is a popular service and is available on a first come, first serve basis. We work hard to deliver an exceptional guest experience, and all reviews are passed along to the staff for training and improvement purposes. We are glad that you overall enjoyed your stay. Thanks again for taking the time to write this review.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 2, 2014

We stayed in Sheraton for 2 nights in July 2014. The food and service were good and appropriate. However the suite and the building itself had an old feel to it. The room had a bedroom and a living room with interconnecting wooden door (pannels?) which did not close properly, the kitchenette was tiny and only had a sink and microwave (no utensils) and space / storage was rather limited. It's perfectly ok for a few nights but perhaps smallish for a week or two.

The hotel pool is smallish but deep and nice, with a little waterfall. There is a great pool service from the bar, including snacks/food, drinks, etc. Towels are available by the pool. There is a shuttle bus to downtown Key West as the hotel is somewhat on the other side (of a small Island anyway).

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Annabella8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parrish, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 2, 2014

I'm currently staying at the Sheraton, Key West. I'm not having the greatest experience. First the hotel allows dogs, yes it does say on the website but never dreamt such a nice hotel would allow dogs. Next doors dog barking at 10.30pm awakening my kids was not fun last night. We are staying in an ocean view room with a King bed and sofa bed. I've had to request extra padding on the sofa bed because the other was so thin and uncomfortable and impossible to sleep on. Finally the bus into town!!! I've just experienced the pleasure of being informed to stand at the wrong bus stop. It's a first come first served so we got at the stop 30 minutes early to watch our bus fill up at the correct stop before us. Lucky a second bus arrived and we got on that one. I've spoken to the front desk and even though we got lucky with the bus and they've added extra padding to our bed, I just feel the money I'm paying to stay here this shouldn't happen. As for pets, I'm a massive pet lover, but nice hotels at nearly $300 per night shouldn't allow them. I will say that all staff are very nice and the hotel is lovely, but just feel it's let me down with all the issues we are experiencing.

Room Tip: If there's a sofa bed ask for extra padding. Ocean view is very pretty.
See more room tips
  • Stayed August 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Cathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have four shuttle buses that transport guests to and from downtown. It is a popular service available on a first come, first serve basis. We are a pet friendly hotel and welcome pets up to 40 pounds. It is noted on our website in effort to advise our guests of our policies.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumont, NJ
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 2, 2014

We are a family of 5 (3 boys- 8,6,4) and we loved this hotel. I wish Sheraton had more family suites!! Let me start by saying the staff was wonderful. They were so nice and accommodating especially when we realized we arrived a day later then we where suppose to. Luckily a room was available and they fixed it. Our room was clean and spacious for the 5 of us. The boys loved the pool. The pool attendant ( i forget his name- Ben?) kept the pool and bathrooms spot less. And treated everyone in the pool to ice pops on one of those extremely hot 95 degree days. They also had pool noodles and beach balls to keep the kids occupied. In addition, they had a kids activity center at the pool doing arts and crafts.
We used the concierge to book a fantastic snorkeling trip. It was so easy to book and we took the Sheraton shuttle right into town and walked 3 blocks to the boat. I would also highly recommend the sunset snorkeling trip. Originally we had a morning snorkel but after being out on the boat 20mins a big storm came and we had to go back. The company (Fury) completely refunded everyone. We rebooked for the sunset snorkel that evening and had the best trip.
We had no problem with the shuttles. The staff was great and we only waited 10-15mins. My only recommendation for the hotel is to have a better line up area for the shuttle. We got there early one morning and waited. Then when the shuttle pulled up a huge family that just walked up started to get in ahead of us. We had to tell them that we were waiting first.
I didn't like the beach here in Key West. There was too much seaweed and the sand was very mucky in the water. That being said the Sheraton is one of the few hotels to have a beach. So it was nice to have the beach access.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank jamuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to the staff for training and improvement purposes. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 47 Hotels in Key West
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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