We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent old style hotel” 4 of 5 stars
Review of Sheraton Suites Key West

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Suites Key West to your Saves list
Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
5th Night Free & Credit
Ranked #25 of 44 Hotels in Key West
Warsaw, Poland
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Decent old style hotel”
4 of 5 stars Reviewed August 2, 2014

We stayed in Sheraton for 2 nights in July 2014. The food and service were good and appropriate. However the suite and the building itself had an old feel to it. The room had a bedroom and a living room with interconnecting wooden door (pannels?) which did not close properly, the kitchenette was tiny and only had a sink and microwave (no utensils) and space / storage was rather limited. It's perfectly ok for a few nights but perhaps smallish for a week or two.

The hotel pool is smallish but deep and nice, with a little waterfall. There is a great pool service from the bar, including snacks/food, drinks, etc. Towels are available by the pool. There is a shuttle bus to downtown Key West as the hotel is somewhat on the other side (of a small Island anyway).

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,461 reviews from our community

Traveler rating
    559
    576
    184
    74
    68
See reviews for
469
592
26
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Parrish, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

I'm currently staying at the Sheraton, Key West. I'm not having the greatest experience. First the hotel allows dogs, yes it does say on the website but never dreamt such a nice hotel would allow dogs. Next doors dog barking at 10.30pm awakening my kids was not fun last night. We are staying in an ocean view room with a King bed and sofa bed. I've had to request extra padding on the sofa bed because the other was so thin and uncomfortable and impossible to sleep on. Finally the bus into town!!! I've just experienced the pleasure of being informed to stand at the wrong bus stop. It's a first come first served so we got at the stop 30 minutes early to watch our bus fill up at the correct stop before us. Lucky a second bus arrived and we got on that one. I've spoken to the front desk and even though we got lucky with the bus and they've added extra padding to our bed, I just feel the money I'm paying to stay here this shouldn't happen. As for pets, I'm a massive pet lover, but nice hotels at nearly $300 per night shouldn't allow them. I will say that all staff are very nice and the hotel is lovely, but just feel it's let me down with all the issues we are experiencing.

Room Tip: If there's a sofa bed ask for extra padding. Ocean view is very pretty.
See more room tips
  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have four shuttle buses that transport guests to and from downtown. It is a popular service available on a first come, first serve basis. We are a pet friendly hotel and welcome pets up to 40 pounds. It is noted on our website in effort to advise our guests of our policies.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumont, NJ
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 2, 2014

We are a family of 5 (3 boys- 8,6,4) and we loved this hotel. I wish Sheraton had more family suites!! Let me start by saying the staff was wonderful. They were so nice and accommodating especially when we realized we arrived a day later then we where suppose to. Luckily a room was available and they fixed it. Our room was clean and spacious for the 5 of us. The boys loved the pool. The pool attendant ( i forget his name- Ben?) kept the pool and bathrooms spot less. And treated everyone in the pool to ice pops on one of those extremely hot 95 degree days. They also had pool noodles and beach balls to keep the kids occupied. In addition, they had a kids activity center at the pool doing arts and crafts.
We used the concierge to book a fantastic snorkeling trip. It was so easy to book and we took the Sheraton shuttle right into town and walked 3 blocks to the boat. I would also highly recommend the sunset snorkeling trip. Originally we had a morning snorkel but after being out on the boat 20mins a big storm came and we had to go back. The company (Fury) completely refunded everyone. We rebooked for the sunset snorkel that evening and had the best trip.
We had no problem with the shuttles. The staff was great and we only waited 10-15mins. My only recommendation for the hotel is to have a better line up area for the shuttle. We got there early one morning and waited. Then when the shuttle pulled up a huge family that just walked up started to get in ahead of us. We had to tell them that we were waiting first.
I didn't like the beach here in Key West. There was too much seaweed and the sand was very mucky in the water. That being said the Sheraton is one of the few hotels to have a beach. So it was nice to have the beach access.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to the staff for training and improvement purposes. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troncones, Mexico
1 review
5 of 5 stars Reviewed July 29, 2014

Excellent for a family i a suite, and the price is good. They have busses that drives you in to the senter of the city, every half hour. It is clean and have a good breakfast. The bus takes only ten minutes to the stop.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

The exterior had great Key West charm and the rooms were very modern, comfortable and spacious! The bathroom was enormous, like a spa. Pool was fun, lots of kids. Concierge was helpful and friendly. Would defiantly stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, August 4, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 25, 2014 via mobile

Second time I stay here on business. Rooms are huge and modern. Staff is friendly plus you are right across the street from the Atlantic Ocean. The only problem is parking late at night could be an issue.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, July 28, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niles, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

Room, Staff was excellent, great view.

Only bad point, we arrived @ 3:30 and the trash can next to the elevator was stacked so high you had to move the trash to get to the elevator button. I told my wife they were running late and it would be gone when we got back from eating and shopping in town. NOT, and she pointed it out to me again, I came down in the morning first and it was still there, so I moved the car to front entrance, took her down that why.

Marriott, I hope you walk down the block to find out how Sheraton A/C thermostats work

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinKW, Manager at Sheraton Suites Key West, responded to this review, July 28, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Suites Key West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Starwood, TripOnline SA, Despegar.com, Priceline, Travelocity and Odigeo so you can book your Sheraton Suites Key West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Suites Key West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.