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“perfect for the BIG birthday” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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Ranked #26 of 41 hotels in Key West
Norwalk, CT
Top Contributor
51 reviews 51 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
72 helpful votes 72 helpful votes
“perfect for the BIG birthday”
4 of 5 stars Reviewed May 22, 2013

Was a little concerned about the location. Price line picked this hotel and it was terrific. Room had a great layout, loved all the pocket doors. Nice furniture, beautiful bathroom with rain shower. Fabulous tile/marble. Nice landscaping. Pool area is nice , crowded the one time I went and the water was cold. Bar looked nice. Liked the self serve luggage carriers. Across the street from the beach. Bed was super. Very quiet room. Loved the in room Starbucks coffee. We never used the shuttle. At first was concerned I didn't splurge on a balcony but no worries. Room was spacious and comfortable the two nights we were there. Even had a bar sink. Easy drive to town. wifi was free. If you are not into small inns in town this a nice corporate style option.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,341 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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Tampa, Florida
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 22, 2013

The suites at this hotel are nice, however, our journey to our rooms had us guessing. The (outside) hallways are all carpeted. This is probably so they won't be slippery if it rains, but it was very run-down looking.
Being a dog owner, I love that more and more hotels are allowing their guests to bring along their animals. However, I feel that you should be notified that you are next to a dog room and allowed to change if necessary. We were next to a dog and it barked every time we moved around our room. Slightly irritating.
This hotel is also directly under the flight line for the airport. This did not bother me as I am probably one of the only people in the world who enjoys watching airplanes take off and land at close range...but I could see how this may bother others. The airplanes come and go several times an hour.
One perk of the hotel was that it is right across from Smather's Beach. There aren't many stretches of beach in Key West and it was nice to get away from the pool and enjoy the beach.
There is a shuttle, which runs on the :30 of the hour. A nice touch, but does require scheduling. I recommend that you get there early so you can get on it as many guests are trying to do the same thing. We traveled in a large party and they always had to come back and get us because we couldn't fit. They were always happy to do so though...they even came back downtown one night because we couldn't fit in to get back to the hotel.
If you are planning to dine at the hotel, plan a large chunk of your afternoon to be devoted to it. We wanted a quick lunch...it took nearly two hours. Service was incredibly slow, painfully slow. We assumed they were understaffed but when we visited the pool bar the next day, we received the same service. SLOW. The food was pretty good though.
This hotel was nice since we had a group, but should I return to Key West, I will definitely be staying a little closer to the action...it was definitely sort of a pain trying to catch a shuttle (or paying $5 a head for a cab) every time you wanted to run out for a meal.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 1, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites. The shuttle service is a popular service and is available on a first come, first serve basis. All of reviews are passed along to the staff for training and improvement purposes. Thanks again for your review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 20, 2013

This hotel is a little far from Duval St. however huge bonus is a shuttle living every 30 minutes. It drops you off right where you want to be. This is perfect.
Check in was smooth and pleasant.Our room was really nice, spacious, clean. Very comfortable bed. There is a very nice pool. In the lobby they had cold drinks which was very nice.
Please remember when you want to stay there that the hotel is not downtown, and beach is across the street. Therefore it is much cheaper than hotel closer to Duval.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2013

This is my second visit to the keys and second time staying at the Sheraton Key West Suites.

We had a wonderful time the first time and gf enjoyed it so much that we decided to try it again. Being it a special occasion, I sprung for the pricier ocean front room with balcony.

Totally loved the view and the balcony was nice to come out to in the morning and late evenings after the partying, etc.

Customer service was great as usual. The hotel lobby is lovely. No issues checking in and everything went smooth. Cookies at checkin were yummy!

Room was clean as expected. No problems whatsoever and I like the room size. Not too small like most other hotels. Pool area looks very nice.

Beach is literally right across the street. Having an oceanfront room, I literally walked across the street and I was there. Very nice if your in the keys to get some sun.

Can't really think of too many negatives about this Sheraton.
Price per night seemed higher than usual since last time I stayed. My oceanfront went for $379 a night. I'm just not used to paying this much per night at any hotel so this was a slight issue but I wasn't going to worry about prices this visit. I'd go for a standard room for $100 cheaper which is just nearly identical minus view and balcony. I hope the prices arent this high next time I want to visit.

Staying on the second floor, I did constantly hear loud footsteps outside. Perhaps this is a non issue if you get a 3rd floor room.

A previous reviewer mentioned being charged for water bottles. The reviewer probably did not read the labels. The smaller ones are clearly marked complimentary. The larger bottle is labeled $4.00. Housekeeping even put in new bottles the next day after I had drank the free ones already.

No complimentary breakfast which is about norm everywhere.

And yes.. The shuttles to downtown are a major plus. I did not need to drive all weekend.

Thanks Sheraton!

Room Tip: Ocean view was lovely. Right across from beach! Book early and try to get 3rd floor.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2013

The rooms are spacious and the decor in the main hotel is nice but overall not the nicest of hotels in Key West. You are pretty far from the action and it does not have to beachy vibe I hoped for. With that said, the price was not bad and the staff are nice enough. So if you need a place to stay and do not mind biking or driving everywhere, this place will work great.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review! We are glad to hear you enjoyed your stay at the Sheraton Suites. We are located two miles from Duval Street and bike riding downtown is a great way to get around the island. Thanks again for the review!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Top Contributor
124 reviews 124 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed May 16, 2013

Even though these suites are more spacious than the usual hotel room sizes, the kitchenette really consists of only the microwave and small fridge. The musty smell of the carpet was disppointing. The bed is comfortable but the sofa bed is terrible. The bathroom is nicely appointed. The pool with waterfall is fun for kids but can be quite deep so watch out if your kid can't swim well. The beach across a busy highway from the hotel is below average with somewhat rocky but cloudy water and moderate amount of seaweeds. The property is at least 2.5 miles from the main action of Key West, but they do offer a free shuttle that go back and forth frequently. Nice feature of free parking and in room wifi.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to review our hotel. The Sheraton Suites is located across the street from the beach and when the tide is low, sometimes you can smell the low tide in the hotel. We recently replaced all the sofa beds in the guest rooms. Thanks again for reviewing our hotel.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
81 reviews 81 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 13, 2013

My boyfriend and I were staying in Key West for 5 nights and booked this hotel for our whole stay. Let me start by saying that it wasn't bad...it just wasn't amazing. The hotel wasn't on the water and was not even close to walking distance to anything relevant (except for a beach across the street). There was a free shuttle that you could take into town, that ran regularly, so that was nice. We stayed one night here and then checked out. We had booked a room (didn't get an upgrade, as the hotel was full) and had a pretty rough sleep. The room was clean and the bed really comfortable, but there was so much noise out in the parking lot and in the hallways from drunken screamers and loud-talkers. I don't know if it was the trail-off from spring break students, but the amount of young and somewhat "trashy" people was crazy. Of course, this is not the hotel's fault in any way. We ended up checking out after night 1 and moving to a new hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 41 hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Official Description (provided by the hotel):
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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