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“Nice hotel” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #24 of 45 Hotels in Key West
Laguna Niguel, California
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“Nice hotel”
4 of 5 stars Reviewed May 20, 2013

This hotel is a little far from Duval St. however huge bonus is a shuttle living every 30 minutes. It drops you off right where you want to be. This is perfect.
Check in was smooth and pleasant.Our room was really nice, spacious, clean. Very comfortable bed. There is a very nice pool. In the lobby they had cold drinks which was very nice.
Please remember when you want to stay there that the hotel is not downtown, and beach is across the street. Therefore it is much cheaper than hotel closer to Duval.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,540 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2013

This is my second visit to the keys and second time staying at the Sheraton Key West Suites.

We had a wonderful time the first time and gf enjoyed it so much that we decided to try it again. Being it a special occasion, I sprung for the pricier ocean front room with balcony.

Totally loved the view and the balcony was nice to come out to in the morning and late evenings after the partying, etc.

Customer service was great as usual. The hotel lobby is lovely. No issues checking in and everything went smooth. Cookies at checkin were yummy!

Room was clean as expected. No problems whatsoever and I like the room size. Not too small like most other hotels. Pool area looks very nice.

Beach is literally right across the street. Having an oceanfront room, I literally walked across the street and I was there. Very nice if your in the keys to get some sun.

Can't really think of too many negatives about this Sheraton.
Price per night seemed higher than usual since last time I stayed. My oceanfront went for $379 a night. I'm just not used to paying this much per night at any hotel so this was a slight issue but I wasn't going to worry about prices this visit. I'd go for a standard room for $100 cheaper which is just nearly identical minus view and balcony. I hope the prices arent this high next time I want to visit.

Staying on the second floor, I did constantly hear loud footsteps outside. Perhaps this is a non issue if you get a 3rd floor room.

A previous reviewer mentioned being charged for water bottles. The reviewer probably did not read the labels. The smaller ones are clearly marked complimentary. The larger bottle is labeled $4.00. Housekeeping even put in new bottles the next day after I had drank the free ones already.

No complimentary breakfast which is about norm everywhere.

And yes.. The shuttles to downtown are a major plus. I did not need to drive all weekend.

Thanks Sheraton!

Room Tip: Ocean view was lovely. Right across from beach! Book early and try to get 3rd floor.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

The rooms are spacious and the decor in the main hotel is nice but overall not the nicest of hotels in Key West. You are pretty far from the action and it does not have to beachy vibe I hoped for. With that said, the price was not bad and the staff are nice enough. So if you need a place to stay and do not mind biking or driving everywhere, this place will work great.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to write this review! We are glad to hear you enjoyed your stay at the Sheraton Suites. We are located two miles from Duval Street and bike riding downtown is a great way to get around the island. Thanks again for the review!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Top Contributor
160 reviews 160 reviews
47 hotel reviews
Reviews in 51 cities Reviews in 51 cities
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed May 16, 2013

Even though these suites are more spacious than the usual hotel room sizes, the kitchenette really consists of only the microwave and small fridge. The musty smell of the carpet was disppointing. The bed is comfortable but the sofa bed is terrible. The bathroom is nicely appointed. The pool with waterfall is fun for kids but can be quite deep so watch out if your kid can't swim well. The beach across a busy highway from the hotel is below average with somewhat rocky but cloudy water and moderate amount of seaweeds. The property is at least 2.5 miles from the main action of Key West, but they do offer a free shuttle that go back and forth frequently. Nice feature of free parking and in room wifi.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to review our hotel. The Sheraton Suites is located across the street from the beach and when the tide is low, sometimes you can smell the low tide in the hotel. We recently replaced all the sofa beds in the guest rooms. Thanks again for reviewing our hotel.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
80 reviews 80 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 13, 2013

My boyfriend and I were staying in Key West for 5 nights and booked this hotel for our whole stay. Let me start by saying that it wasn't bad...it just wasn't amazing. The hotel wasn't on the water and was not even close to walking distance to anything relevant (except for a beach across the street). There was a free shuttle that you could take into town, that ran regularly, so that was nice. We stayed one night here and then checked out. We had booked a room (didn't get an upgrade, as the hotel was full) and had a pretty rough sleep. The room was clean and the bed really comfortable, but there was so much noise out in the parking lot and in the hallways from drunken screamers and loud-talkers. I don't know if it was the trail-off from spring break students, but the amount of young and somewhat "trashy" people was crazy. Of course, this is not the hotel's fault in any way. We ended up checking out after night 1 and moving to a new hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, Virginia
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2013

I am writing this with one day left of our Key West vacation at Sheraton Suites. We are very comfortable in our two room suite with mini kitchen, living room and king bedroom. The accommodations are spacious, clean and attractive, with only minor wear and tear. Sheraton's "Sweet Sleeper Bed" is always comfortable.
If I could change anything it would be to have an ocean view, which we were not offered.
Oh, and all the employees are super nice!
Haven't tried the food or the pool. We have a rental car but still use the free shuttle some since the parking downtown is impossible and expensive. On busy days, I do wish I would run every 1/2 hour rather than hourly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Olmsted, Ohio, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

The staff at this hotel goes above and beyond. The pool and rooms are great. It is away from the business of downtown and Duval street but they do provide a shuttle service. Our shuttle driver was kind enough to take us and our luggage to our other hotel upon check out. Great service!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 21, 2013
Dear Guest:

We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 45 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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