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“Spacious suites but has musty smell” 3 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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Ranked #25 of 44 Hotels in Key West
Sudbury, Canada
Top Contributor
149 reviews 149 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
130 helpful votes 130 helpful votes
“Spacious suites but has musty smell”
3 of 5 stars Reviewed May 16, 2013

Even though these suites are more spacious than the usual hotel room sizes, the kitchenette really consists of only the microwave and small fridge. The musty smell of the carpet was disppointing. The bed is comfortable but the sofa bed is terrible. The bathroom is nicely appointed. The pool with waterfall is fun for kids but can be quite deep so watch out if your kid can't swim well. The beach across a busy highway from the hotel is below average with somewhat rocky but cloudy water and moderate amount of seaweeds. The property is at least 2.5 miles from the main action of Key West, but they do offer a free shuttle that go back and forth frequently. Nice feature of free parking and in room wifi.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, June 3, 2013
Dear Guest:

Thank you for taking the time to review our hotel. The Sheraton Suites is located across the street from the beach and when the tide is low, sometimes you can smell the low tide in the hotel. We recently replaced all the sofa beds in the guest rooms. Thanks again for reviewing our hotel.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,460 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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Vancouver, Canada
Top Contributor
80 reviews 80 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 13, 2013

My boyfriend and I were staying in Key West for 5 nights and booked this hotel for our whole stay. Let me start by saying that it wasn't bad...it just wasn't amazing. The hotel wasn't on the water and was not even close to walking distance to anything relevant (except for a beach across the street). There was a free shuttle that you could take into town, that ran regularly, so that was nice. We stayed one night here and then checked out. We had booked a room (didn't get an upgrade, as the hotel was full) and had a pretty rough sleep. The room was clean and the bed really comfortable, but there was so much noise out in the parking lot and in the hallways from drunken screamers and loud-talkers. I don't know if it was the trail-off from spring break students, but the amount of young and somewhat "trashy" people was crazy. Of course, this is not the hotel's fault in any way. We ended up checking out after night 1 and moving to a new hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, Virginia
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 12, 2013

I am writing this with one day left of our Key West vacation at Sheraton Suites. We are very comfortable in our two room suite with mini kitchen, living room and king bedroom. The accommodations are spacious, clean and attractive, with only minor wear and tear. Sheraton's "Sweet Sleeper Bed" is always comfortable.
If I could change anything it would be to have an ocean view, which we were not offered.
Oh, and all the employees are super nice!
Haven't tried the food or the pool. We have a rental car but still use the free shuttle some since the parking downtown is impossible and expensive. On busy days, I do wish I would run every 1/2 hour rather than hourly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Olmsted, Ohio, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

The staff at this hotel goes above and beyond. The pool and rooms are great. It is away from the business of downtown and Duval street but they do provide a shuttle service. Our shuttle driver was kind enough to take us and our luggage to our other hotel upon check out. Great service!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 21, 2013
Dear Guest:

We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 11, 2013

Ok- I hate to write a bad review, so I will call out the positives and negatives of this hotel.

Negatives:
This hotel is NOT in downtown Key West and you MUST take a cab or use the hotel shuttle to get downtown. Downtown is probably where you want to be, so this is an issue.
I asked about this before I booked and they assured me the shuttle was totally fine and a good way to get around. Be forewarned they don't run enough of them, they are over crowded, and it gets messy. I had to wait 1 hour in the heart to get picked up at the Key West Ferry because the first van was full.
The rooms are nice and modern, but the halls and service are just so so. The pool area is nice.

Positives:
The room rates are reasonable.
The rooms are modern and well kept.
There is a "real" beach across the street from the hotel, meaning it is a nice, Florida looking type of beach with sand and where you can actually swim (not the case for a lot of places in Key West).

If you can, I would recommend getting a place in town.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 14, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed the accommodations at the Sheraton Suites. The Sheraton was completely renovated in 2010 and we are located two miles from Duval Street. The shuttle is a popular service that runs daily from 8:30am-11:00pm on a first come, first serve basis. It picks up and drops off downtown at the Conch Republic Seafood Company and to and from the airport. It does not normally provide service to or from the Key West Ferry. Thanks again for taking the time to review our hotel.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enterprise, Mississippi
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 10, 2013

Over all the stay was good. The two things that keep me from giving a rating of five is the wifi did not work in our room. That would have really helped for planning events. The drinks are a bit pricey at the bar, even at happy hour. Food is good.

Room Tip: Check the size of your room when you book. Some of the rooms used to be closets, very small.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 14, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slidell, Louisiana
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed here on our 5 day visit to Key West. The queen suite was very comfortable and spacious. The beds were very comfortable with nice linens. The hotel provided a shuttle service to downtown and the airport free of charge. It is located near the airport but far from town. No need for a rental car here because after taking the shuttle to town everything is within walking distance. One of the best beaches in the keys is located right across the street. You can also rent bicycles there. We loved our stay there and did not want to leave.

Room Tip: Choose a room in the front facing the beach (they have balconies) or one on the side of the check-in...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 14, 2013
Dear Guest:

We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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