We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family Vacation” 5 of 5 stars
Review of Sheraton Suites Key West

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Sheraton Suites Key West to your Saves list
Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
5th Night Free & Credit
Ranked #25 of 44 Hotels in Key West
Augusta, Maine
2 reviews
“Family Vacation”
5 of 5 stars Reviewed April 25, 2013

Rooms were clean and smelled clean. Liked that there were all white linens, you know that they were bleached. Pool facilities were clean and well maintained and they offered a towel service. Breakfast buffet was good but I think it should have been included in the price. Pool side service with drinks and food was good too. Shuttle service intown was a great feature and the beach across the street was beautiful!

There were no kids activities and there was no spa mentioned to us.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 29, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,509 reviews from our community

Traveler rating
    577
    595
    189
    78
    70
See reviews for
487
613
28
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fayetteville, North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 17, 2013

Overall this is a nice hotel. Our room was clean and spacious with a large bathroom and kitchenette area, with Starbuck coffee each day. We had no view, but didn't want to pay extra. Already was pricey ($250/night) for our family, but still way cheaper than the northern side of the island. It is across from the beach but also had a nice pool, which the kids enjoyed too. It wasn't too busy, since many prefer the beach. We had to cross a busy road to get to the beach so we went early int he morning, came back to hotel and relaxed and hit the pool in the afternoon. Downside of this hotel is that it is not near any attractions, other than the beach. You must drive, get a cab or there is a shuttle, I believe, but with little ones who still need car seats, that is not an option for us, so parking was pricey at times. One thing I really liked was that we were asked what time of day we would like housekeeping- which really helped out since we have kids who still nap. Lots of smokers outside was annoying- all right by stairs that we all have to pass through.... probably the most annoying thing about the place. Needs to be no smoking at common areas.... Otherwise a pretty good family hotel.

Room Tip: We were on a no smoking wing- didn't know we would get that- was nice to be further away from it...
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 22, 2013
Dear Guest:

Thank you for writing this positive review! We are glad to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Crosse, Wisconsin, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 11, 2013

this was a perfect spot on the island. right across from Smathers Beach (which has great chair rentals and umbrellas, paddle boards, etc) The rooms were great size, quiet, and very tidy. ALL of the staff were terrific from the check in, bar, room service, etc. The pool is quiet, refreshing, and great to come back to after the beach. Traveled with 2 kids (7 and 10) met lovely travelers from all over, used the concierge for booking day trips. Wifi was not too great--but not there to work so it did not matter. Loved the towel service, free parking, and the grounds are beautiful around the pool and garden area. Some things are a bit worn or dated...but suited us just fine as we were at the pool or beach the entire time.

Room Tip: ask for garden view, pool side or ocean view.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, May 6, 2013
Dear Guest:

Thank you for the positive review! We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 11, 2013

The room was spacious, clean, and modern. We loved the decor! The property has a lot to offer: nice pool, good restaurant, and in a good location. If you want to get to Duval...rent a scooter! Can't really walk anywhere from this spot, but it's all good if you rent.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 15, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2013

We arrived quite early (before noon) and for the heck of it decided to ask if a room might be available for early check in. Not only did they let us check in early, we upgraded to an ocean view suite for $40! Since we were early, we decided to have lunch on the patio by the pool - heavenly! Room was beautiful, clean and accommodated 3 of us comfortably. Also, we had our dog with us and found plenty of nice, grassy areas for her potty breaks - with waste receptacles. Usually, at pet-friendly hotels, I have to steer our little dog around other dogs' waste. Not here. It was very clean. The amazing thing is that there was NO pet fee! The only negative is that it is close to the airport so there was a little rumbling now and then of a jet taking off. It certainly wouldn't keep me from staying there again.

Room Tip: Beach view is worth the price of upgrade.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 15, 2013
Dear Guest:

Thank you for taking the time to write this review! We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BeachRach
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2013

The rooms were average and the beds were comfortable but the pool was horrible and old looking. Good proximity to the beach. Not great housekeeping staff (knocked many times very early in the morning).

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 15, 2013
Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinckney, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

I stayed from March 27 2013 through April 4 2013 with my 16 yr old daughter and her 16 yr old cousin. It was a great choice for our trip! This was our second trip to Key West and I have learned that what may be a negative for some vacationers can be a positive. It all depends on the experience you wish to have. We had a 3rd floor ocean view suite that was the perfect set up. The bathroom was huge which was a bonus with 3 girls. I had a King size bed that had sliding doors to close off the room from the living room area, so I had privacy. The 2 girls slept on the sofa bed and there was still plenty of room to roam! We loved being able to make Starbucks coffee in our room before the restaurant opened in the morning. The restaurant has a really great and reasonable buffet. The wait staff was super friendly and very attentive. There were lots of choices on the buffet and all of them were great. We only had one dinner in the restaurant but it was good and reasonably priced as well. We did not use the pool during the day because we prefer to be on the beach and being that it was spring break, the pool was crowded. Smathers beach is across the road from the hotel but it was not a problem crossing the road. There were some great food vendors at Smathers and you can rent chairs and umbrellas for the day. The beach is great as far as beaches in Key West go. We walked the beach at sunrise every morning. It is very well maintained! We spent most of our days on the beach at Smathers and took advantage of the Sunset Water Sports setup there.(parasailing etc..) I had no idea what a bonus the hotel shuttle service would be for us. We prefer to take shorter trips to Duval St for dinner or shopping and the shuttle saved us so much over last year when cabs were the only option. The shuttle ran hourly during the day and every half hour after 7:00pm. We could run over to shop in the morning and go back for dinners and sunset. The shuttles can get crowded during the peak periods but the drivers did a great job of managing everyone. They have multiple vehicles and we were always assured another was on its way if one was full. In fact all of the staff at the hotel were so accomodating. It was all around a great experience! So if your looking for a large suite with a great staff and one of the best beaches nearby, the Sheraton Suites would be my recommendation. After staying at Casa Marina last spring break, I never thought anywhere else would measure up. Although Casa was more upscale with a private beach, the Sheraton was definitely the better value and the rooms were pretty equal in size and amenities. The quality of the service from the staff was so great that we were truly sad to leave! We will return to the Sheraton next year!!
If I had a suggestion for the hotel it would be to have coffee in the lobby for early risers because the restaurant did not open until 8:00.

Room Tip: We had room 357. 3rd Floor Ocean view was worth the extra money. Although the beach is across the...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 15, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Suites Key West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Starwood, Despegar.com, Priceline, Odigeo and TripOnline SA so you can book your Sheraton Suites Key West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Suites Key West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.