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“Great hotel with great staffs” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #24 of 44 Hotels in Key West
Singapore, Singapore
Top Contributor
77 reviews 77 reviews
61 hotel reviews
Reviews in 49 cities Reviews in 49 cities
57 helpful votes 57 helpful votes
“Great hotel with great staffs”
4 of 5 stars Reviewed March 28, 2013

Located very very near to the airport which is approximately 10 minutes drive away. We have to give the hotel a call before we can get a shuttle service to pick us up from the hotel, to me, that is a great service! My suite at room 312 was a clean and tidy one, we had a living room, bedroom and the bathroom, all separated by doors if you want. The bed is really comfortable and spacious, great sleep quality! The room service is brilliant and it made our stay a really wonderful one.

The shuttle service was always punctual and we were very happy that Sheraton provides this shuttle service as we can go around city area. Bicycles are also available for rental that we made use to cycle around. We were kind of not used to the bicycles as there are no hand brakes but only pedal brakes.

I wanted to rent a car from Avis in the airport and I made use of the shuttle service to the airport and got my car there. Such convenience!

The swimming pool is really wonderful and the jacuzzi is the one that we will never forget, it has maintained hot water and bubble jets for massage! What a great experience we had in this lovely hotel!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, April 1, 2013
Dear Guest:

Thank you! We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Omaha, Nebraska
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2013

Our stay at the Sheraton was a wonderful experience. Our room was very clean, and even though it overlooked the pool, it was quiet and relaxing. We utilized the free shuttle into town several times. They were always on time and were very pleasant. We were not hounded for tips but gladly tipped our deserving driver. We would definitely stay at this property again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 26, 2013
Dear Guest:

Thank you for posting such a positive review. We are glad you enjoyed your stay and look forward to your return visit.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
83 reviews 83 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 21, 2013

I'm a little late in writing this review since I stayed there about 10 months ago in May 2012. We enjoyed the location of this hotel. It is close to town and across the street from a beautiful, uncrowded beach. It was nice to have the restaurant pack some food to go one night and have a picnic on the beach. Rooms were clean and quiet.

I had only two complaints about this hotel. First, the shuttle service is totally worthless. You have to make a reservation, therefore, you have to decide in advance what time you want to come and go. And it fills up very fast because it's small. Second, we put our breakfast order out one evening as instructed so that we could have room service before a snorkeling appointment and it was never picked up. So no breakfast ever arrived (the order form was still on our door) and we had to grab something quickly in the restaurant. This was pretty inconvenient as we had planned our whole morning around room service.

We didn't use the pool but we were given plenty of towels to use at the beach when we asked for them.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 25, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites. The shuttle service is a popular service and reservations are recommended. All comments are reviewed with staff and used as a training tool. Thanks again for the review and we look forward to welcoming you back in the future.


Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ATLANTA GA
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 20, 2013

Decided to try this all suite hotel which was a bit pricey but affordable with discount. Good service from all staff and extra security on hand to stop non-hotel guests from crashing the bar and pool. Pool and hot tub were nice and not crowded. Shuttle available to nearby tourist hot spot. Right accross from a killer beach. Rooms are top notch. On the only negative side, towels were a bit hard and bedding a bit starchy.

Room Tip: Pool side rooms are the best.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 25, 2013
Dear Guest:

Thank you for taking the time to write this positive review. We are delighted to hear you enjoyed your stay with us at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 19, 2013

We booked the Sheraton in Key West for a quick overnight visit after working near Miami the day before. Although we didn't get to enjoy the hotel amenities as much as we would have liked the experience was fantastic. We didn't see the spring break chaos others have complained about here, but then again we didn't have time to use the pool or hotel bar. We checked in around 4pm and although there was a short wait the line moved quickly and front desk was well staffed. The first impression is a clean lobby with friendly staff and certainly the feeling you might expect when visiting the keys. When you walk into the hotel or your room the whole place just smells fantastic... I don't know what they use but if I did I'd spray that stuff all over my house. The room was spacious, clean and comfortable - although the bed wasn't quite up to the experience of the Westin heavenly bed and could use a more comfortable mattress. That being said we still had a good night's sleep. We took the hotel shuttle downtown and the driver was super friendly and was eager to offer great advice on what to see and where to eat.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to post such a positive review. It is always great to hear that our guests enjoy themselves during their travels! Thank you for your review and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 18, 2013

We booked this hotel not realizing that it was spring break. Generally the hotel is decent, but the experience during Spring Break was terrible. The check-in process was very slow with generally drunk kids running around in the lobby. We had booked 5 nights, but we were constantly woken up during the nights with rowdy kids screaming in the hallway and knocking on our door at 3am "for fun" . W had to call security several time, but to no avail. The front desk told us that they had 3 officers on duty, but we only saw one. I think the hotel is understaffed during Spring Break and they take on way too many kids during the period. They should warn families when they book that the hotel would not be suitable for families or adults in general during Spring Break. We had to check out early and leave because we could not sleep at all during our vacation.

When we reserved, we were told that we had a resort credit. When we checked out they would not apply the credit to the room charges and told us that it only applies for the restaurant, bar or store. They never told us that when we checked in, so we never got our credit. Not much to buy at the store anyways.

Other than that, the rooms were quite spacious, clean and very convenient with a small kitchenette. But considering the rates they charged, I would consider it to be below par. Location is great near the beach and great for walking along the beach. Access to downtown was good by shuttle or by car and bike.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed the suite during your stay and apologize for any inconvenience you experienced with the spring breakers. We are a very popular hotel for spring break because of our location directly across the street from Smathers Beach. We do hire police officers and notify our guests of our spring break policies through the confirmation letters we send to the guests prior to their arrival. The resort credit cannot be applied to the rooms but is available to enjoy at the restaurant or at our gift shop. All reviews are passed along to the staff and we also use guest comments as a training tool. Thanks again for taking the time to write this review and we hope you will visit Key West again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotonda West, Florida
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 17, 2013

We had an excellent stay at the Sheraton. At first I wasn't sure, because we wanted to be closer to downtown, but it was perfect. They have a hotel shuttle that will drop you off downtown, and it runs every half hour. It was so easy, especially since parking in Key West can be a huge pain.

The hotel staff was very courteous. We arrived earlier than check-in, but that was no problem. They gave us a parking pass, welcomed us to use the amenities while we waited, and called us when our room was ready. We parked the car and took the shuttle downtown to get our sightseeing started early.

The concierge was very helpful, and booked our trolley tour on the spot. The Old Town Trolley has their own shuttle that picks up from the hotel every hour, and drops you off at the first tour stop. Needless to say, we did that, too!

The pool and hot tub were both great. There were plenty of chairs, and the waiter checked on us to see if we wanted anything while we were enjoying the pool.

Our room was very nice. It was larger than I expected, and we were able to close off the sleeping area from the living area if we wanted. The bathroom was nice and big, and best of all, the room was CLEAN! I'm a clean freak, so even the smallest thing can turn me off. I had absolutely no complaints.

Finally, we stayed during spring break, so I was worried about noise from partying late into the night. We didn't hear a thing, and slept like babies. The beds were nice and comfortble, with a good selection of pillows, too.

We will definitely stay again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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