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“Sweet suites !” 5 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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Special Offer
5th Night Free & Credit
Ranked #25 of 44 Hotels in Key West
Fort Saskatchewan, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Sweet suites !”
5 of 5 stars Reviewed March 1, 2013

We loved our time at this hotel . The shuttle was very easy to use . The hotel breakfast buffet was okay but a little pricey . We enjoyed a afternoon around pool . The room we recieved was a comfortable with a king bed room and a separate living room . Bathroom was great with a huge shower and a separate water closet . We were there when the were putting new sofa bed chaise sofa in each .. Nice to see upgrades being down shows they care about guests .

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

We are so happy to hear you enjoyed your suites at the Sheraton and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,465 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2013

This was the best hotel room I've ever been in. The shower was large enough to park an SUV in. The staff was pleasant. It was a clean facility. There were several areas to walk our dogs, each with waste disposal bags conveniently located. It was right across the street from Smathers Beach, which is ok, but not the best beach in the Keys. The swimming pool/hot tub area was nicely done with a rock wall separating the hot tub from the pool area. And you schedule the time that you want your room to be cleaned.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Congratulations on your anniversary! We are so happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 28, 2013

Pleasantly surprised with the Sheraton in Key West! Rooms were very large and clean. Beds were comfortable. We were traveling with pets so sometimes you don't know what to expect from a hotel that is pet friendly but this place was top notch. Hotel sits right across from Smathers Beach. They even offer a free shuttle to Duval Street. Pool was gorgeous. We enjoyed drinks at the bar by the pool. Will definitely stay here again!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield Beach
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 26, 2013

Had a great time in Key West. Got to hotel and was able to get an early check in. Very convenient because had reservations for jetskiing at 3:30pm. Gave us plenty of time to relax and get shuttle with plenty of time to spare. Shuttle bus saved a lot of money in cab fare/parking took 2 round trips. Last shuttle back to hotel was around 11pm, so did take cab ride back. Was about $14 with tip. Good buffet breakfast. Lounged by the pool in the morning and was able to get an extra hour to check out. Everyone there was very friendly. Would definitely stay here again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

We have read your review and are so happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 25, 2013

We just got back from a weeks stay at the Sheraton Suites in Key West. It is located across the street from the beach and two miles from downtown. We were slightly concerned about aircraft noise because it is located very close to the airport but so is every other property since the flight path is right over the town. There is a convenience/liquor store within a 10 minute walk of the hotel. The hotel does have a small shop with beverages and snacks.

Our room was clean and very spacious with a distinct sitting area, bedroom, and bathroom. The bathroom is large with plenty of drawer and cupboard space. The shower is oversized. The sitting area has a wet bar with a fridge and microwave. We opted to not have our room cleaned in exchange for the $5 per day restaurant coupon. We did request fresh towels and coffee supplies halfway through our stay and received them promptly after we called.

The shuttle service is excellent. The shuttle from the airport was very prompt. We called from the baggage claim area and waited at the green roofed bus stop to the right as you exit the terminal (away from the long taxi line). We were able to get an early Saturday morning shuttle to the airport with only 15 minutes notice. The shuttle to and from downtown runs on a very regular schedule. An additional shuttle was added when the hotel was full to assure that there were seats for everyone who needed one. The shuttle drops you off and picks you up at the Harbor Walk area and is only a short walk from Duval Street and Mallory Square. The drivers are pleasant and friendly, particularly Mr Ed.

We spent two days hanging out in the pool area. It is clean and convenient to the Cabana bar for drinks and food. We had no problem finding a chair even though the hotel was full.

Take advantage of the great concierge service. Sarah and Petie were very helpful with lots of good tips. Try to book your week’s activities and restaurant reservations early. They do fill up and some of the more popular restaurants had very long waits.

Overall, we had a very nice stay. The property is conveniently located and well maintained. The staff are very pleasant and obviously focused on providing great customer service.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay at the Sheraton Suites and will forward the positive comments to our staff and concierge!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 24, 2013

Pleasantly surprised by the spaciousness of the rooms. Would go back and stay longer! Shuttle was available and easy to access. It was nice not worrying about driving and parking. Enjoyed the time we had there!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 26, 2013
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2013

We got in late Sunday. We had a deal where you would get a 5th night free if you stayed a Sunday night which was nice. They upgraded our room which was excellent but I think they did this because they gave all the standard rooms out. We had their breakfast buffet 2-3 times and it was delicious. The room was clean and big with a nice area to sit and watch TV away from the bedroom. It was a couple miles from Duval street but we did use the shuttle which was nice and free. Get out front of the hotel early to make sure you get a seat. The bed was extremely comfortable and we got great sleep. I think they must sound proof the room because the airport is so close. We did have trouble getting our room cleaned. You can place a note on the door asking not to get your room cleaned. We did this the first night and you even get a 5 dollar credit that we used for breakfast. The problem was that they never came again. I even called down and requested the cleaning but no one came the rest of our stay. The hotel is right by the beach. You just need to cross the street. Overall a good experience

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West. When someone signs up for the green program to receive the $5.00 credit, housekeeping will not come to clean the rooms or refresh towels for the duration of your stay. Thanks again for your positive review and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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