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“A week in Key West In February” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #24 of 46 Hotels in Key West
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“A week in Key West In February”
4 of 5 stars Reviewed February 24, 2013

We got in late Sunday. We had a deal where you would get a 5th night free if you stayed a Sunday night which was nice. They upgraded our room which was excellent but I think they did this because they gave all the standard rooms out. We had their breakfast buffet 2-3 times and it was delicious. The room was clean and big with a nice area to sit and watch TV away from the bedroom. It was a couple miles from Duval street but we did use the shuttle which was nice and free. Get out front of the hotel early to make sure you get a seat. The bed was extremely comfortable and we got great sleep. I think they must sound proof the room because the airport is so close. We did have trouble getting our room cleaned. You can place a note on the door asking not to get your room cleaned. We did this the first night and you even get a 5 dollar credit that we used for breakfast. The problem was that they never came again. I even called down and requested the cleaning but no one came the rest of our stay. The hotel is right by the beach. You just need to cross the street. Overall a good experience

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West. When someone signs up for the green program to receive the $5.00 credit, housekeeping will not come to clean the rooms or refresh towels for the duration of your stay. Thanks again for your positive review and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,603 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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White Plains, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2013

My wife and I decided to spend five days in Key West not realizing that it was Spring Break. However, the students were quiet and very courteous although the hotel staff went out of their way to apologize to us for any inconvenience. ( although we were not bothered at all)

As the title indicates, the hotel provides suites and not rooms. Ours was well decorated, comfortable and overlooked a lush inner courtyard.

The hotel is not located within walking distance of the center of Key West. However, they do provide very frequent shuttle service at no charge so my car sat in the lot for the entire stay.

I look forward to staying there again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 26, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back soon.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SOUTH DARTMOUTH
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 20, 2013

Poor food ,service ,and hotel not up to Starwood Standards Reserved Ocean veiw room but at check in was told non available but would get us one next night , stay 5 night without view , room no made up 2 times during stay , when we contacted house keeping ofthis and asked for new towels they said we wuld have them in 10 minutes 1 hour later no towels , Food at hotel was poor cold eggs , raw bacon , and curdled cream for coffee

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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement. We will use your review as a training tool in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 19, 2013

I stayed at the Sheraton for 2 nights in early Feb 2013. The hotel is about 2 miles from the heart of Key West (Duvall Street), but we drove and parked right near Mallory square. The hotel also has a free shuttle to that area if you don't want to drive. The hotel is directly across from Smathers beach. It is also right by the airport, but we didn't hear any noise from the airplanes.

The rooms are suites and are quite large. They each have a refrigerator and microwave and come with complementary bottled water (nice!). The bathrooms are huge, with an over-sized shower (no tub).

I'd definitely recommend staying here.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 26, 2013
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okoboji Iowa
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

The Sheraton was a very good choice for our family! The property served us well! The staff was very helpful and we were very happy.I read another review about a guest stating that they served room service in plastic.Well that is not so at all.We had great room service with glass and very nice tableware.The menu he was talking about was off the late night menu which we also had and that is served after 11pm,nightly.Pizza is available until 10 pm,and we enjoyed it very much.Milk and other beverages were always available at the front desk.The room service was a very good experience and food was hot and tasty.We never had to eat out of plastic unless we were to late for the dinner menu.Hats off to The Sheraton of Key West.we will be back!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin, United States
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 16, 2013

My wife and I took a one day trip to Key West, we found the Sheraton and booked our room. We had stayed at another hotel in Miami Springs, not a Sheraton, it was ok, we had to walk two blocks to a shared pool, it was just a hotel room. When we arrived at Key West, the hotel was right by the beach, the pool area was secluded and gorgeous, the hotel staff were very friendly, and the lobby was very inviting. Then we got to our room and it was fantastic. The suite was spacious, clean, and very relaxing. I only wish we could have spent more time. Wonderful property!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay with us at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbiana, Ohio
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 13, 2013

My husband and I are wintering in Florida and decided to take a mini-vacation to Key West. We stayed at the Sheraton and were not disappointed. The staff are very friendly and helpful. The room was large and comfortable, there was a huge bathroom with a walk in shower. The best things about staying here was the availability of the shuttle to downtown with pleasant drivers who know their way around and the beautiful beach just across the street. There is free parking which is a plus in Key West. Wish we could have stayed longer!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 18, 2013
Dear Guest:

Thank you for your positive review! We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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