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Sheraton Suites Key West: Traveler Reviews

3.5 of 5
2001 South Roosevelt Boulevard, Key West, FL 33040
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Sheraton Suites Key West
Ranked #26 of 42 hotels in Key West
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1,008 reviews from our community

Traveler rating
    374
    391
    134
    56
    53
See reviews for
Families
283
 
Couples
416
 
Solo
20
 
Business
24
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Warszawa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Living in paradise”
4 of 5 stars Reviewed January 14, 2013

Sheraton is well situated hotel just next to an amazing beach. The location is every comfortable even if you don’t want to use your car in Key West.
The rooms are clean, big and very comfortable. Swimming pool rather small but nice looking and clean.
Price - hmmmm avarage for the Sheraton company.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Katarzyna P about Sheraton Suites Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review
January 21, 2013
Dear Guest:

Thank you for your review. We are happy to hear you enjoyed your stay at the Sheraton Suites and the time you spent in Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
“Quiet, beach across the street, free shuttle bus to downtown.”
4 of 5 stars Reviewed January 10, 2013

We stayed here in a king suite on 2nd and 3rd of January intending to have a chilled couple of days after a crazy new year in Miami. We really liked it.
The suite was large and clean,and with a huge shower. On check you are offered a deal that if you don't want housekeeping,you can get either 500 SPG points per night or a $5 food/drink voucher. We chose the former,although we phoned housekeeping for fresh towels. The only thing we missed out on was getting the bed made,which wasn't a big deal.
The hotel was full (according to the shuttle bus driver) on the nights we were there. It was extremely quiet though,I think a lot of people just enjoying a quiet post new year break.
The free shuttle bus runs every half hour to downtown. The last bus back is about 1115 so if you are out late,which we were, a cab is only $12 or so.
The beach is literally over the road from the hotel,which is very handy.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask rolaaand about Sheraton Suites Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review
January 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are so happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West! We look forward to your return visit.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Close to the beach, great service”
4 of 5 stars Reviewed January 10, 2013

Had a great stay at the hotel. IT was close to the Smathers beach (the best one in Key West, but still not that great. The water is pretty mucky). The hotel is about 2 miles from Duval street. You can rent bikes and be there in minutes enjoying the water views along the way. The rooms are comfortable and spacious and the pool is great. I'd definitely stay there again. Close enough to the happenning night life, but still nice and quiet.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by trailrunnergirl for Key West
Ask trailrunnergirl about Sheraton Suites Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review
January 11, 2013
Dear Guest:

I just read your review and we are so happy to hear you enjoyed your stay with us at the Sheraton Suites and the time you spent in Key West! We look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
1 review
“It was terrible!”
1 of 5 stars Reviewed January 10, 2013

We was staying there for 3 nights (01/02/13 - 01/05/13). We've booked suite and paid more than $1000. It would be a good vacation, BUT:
- the nearest beach was very dirty (we choosed Sheraton, because they announce a beautiful beach not far from there)
- the swimming pool was very small and always packed (we couldn't find free place in a solar time).
- the main thing is absence roomcleaner (we didn't meet cleaner in our room).

All these facilities are service of Sheraton!!! It' very sad!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Irina_SaratovRussia about Sheraton Suites Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review
January 11, 2013
Dear Guest:

Thank you for taking the time to write this review. The Sheraton Suites is located directly across the street from Smathers Beach which is the largest beach in Key West. Sometimes, when the tide is low, there is a bad odor from the seaweed. There is another beach around the corner called Higgs Beach. The Sheraton Suites was sold out during the dates you stayed with us and the pool is a popular spot for the guests to relax and enjoy light fare at the Cabana Bar. Housekeeping visits the rooms each day unless you choose to use the Green Program. We will use your comment as a training tool with the staff in efforts to improve service. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“Good Place to Stay”
5 of 5 stars Reviewed January 9, 2013

Good location right opposite a great beech with clean sand and very warm water. Shuttle to
the centre of Key West took ten minutes and was free and efficient. Hotel rooms were all suites with great amount of space and high quality bathrooms etc. Pool and hat tub excellent. Staff were helpful and attentive. Would recommend staying here.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask BrentLincolnUK about Sheraton Suites Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review
January 11, 2013
Dear Guest:

I just read your review and we are thrilled to hear you enjoyed your stay at the Sheraton Suites. We look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Suites Key West Hotel
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotels in Key West
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
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