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“Nice place to stay in Key West” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #27 of 41 Hotels in Key West
Chicagoland
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Nice place to stay in Key West”
4 of 5 stars Reviewed January 5, 2013

The hotel is very well maintain. The check in was fast and friendly. We checked in early, too early for the room to be ready, but they prechecked us in and we were able to reserve several rides on the shuttle to Duvall street later that evening. We had a suite which was clean and very nicely decorated. The shower was huge and the bathroom was giant. Nice bedding, two TVs and a small bar area for drink prep.

The hotel was great for us because its about as far as you can get from Duvall street. Which for me means a safe place to park the car and quite nights.

There is a free shuttle that goes to Duvall street. They take reservations so you never have to worry about having a return seat. There is a great beach just accross the street.

We got a great deal $$ so we thought this was a great value and a nice stay. When we come back I would stay there again.

Clean, quiet, good service, large room. Whats not to like.

Room Tip: The higher floors offer a nice view
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 9, 2013
Dear Guest:

I just read your review and we are so happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West. We look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,388 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 5, 2013

This was our first time in Key West so I don't know about other hotels in the area, but this one was definitely a letdown. The only "Sheraton" part of the hotel was the vanity area. The sofa bed was dirty and the rest of the room mediocre. We had a problem with the bed set-up and received poor service. For us, the location was not a problem since the shuttle service was good. However, it's very likely you'll find a better hotel with the same rate.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 9, 2013
Dear Guest:

Thank you for taking the time to write this review. We are sorry to hear you were disappointed with your suite and service. We are in the process of replacing the sofa beds in all of the suites this year. We take all comments seriously and will share your review with the staff as a training tool. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 4, 2013

Wonderful friendly staff. Nice rooms but not a sufficient kitchen space for doing your own meal if you are looking for that. The bed was very comfy and The pillows were great. I'm picky about my linens and bed due to back problems and chronic pain and I had no problem at all. The work out room was clean and had modern equipment although the ceiling is a bit low for tall people on their elliptical. The seat on the bike needed repair though. Enjoyed chatting with friendly bartender who made excellent Cosmo and the breakfast Buffett was above average. Pleasant outdoor dining spot with pool to look out on. Small beach across the street although The Keyes really don't have what I consider a beach. The only issue we ran into was the shuttle from Duval street area ending too early and we ended up having to take a cab back to hotel. I definitely enjoyed being away from congested part of town and this is not within walking distance of attractions so just be prepared to do shuttle or taxis. Too difficult to park around attractions in this town. Met interesting cab drivers though.

Room Tip: We paid for ocean view and it wasn't worth it to me because the water is across the street and s...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 9, 2013
Dear Guest:

Thank you for your review! We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 4, 2013

Not impressed, we thought we would give Sheraton a second chance as we had tried another Sheraton in Vancouver not again we will stay at another Sheraton. This is very out dated hotel, the restaurant not good quality food, the whole place needs a face lift. We were a family of six, stayed in three rooms and requested a crib in a room which never ever did come to the room. We were glad we only stayed one night that was enough!!!!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 11, 2013
Dear Guest:

Thank you for taking the time to write this review. I apologize that you did not enjoy your stay with us at the Sheraton Suites. We take all comments seriously and use them as a learning tool when we go over them with the front desk and staff. The hotel went through a multimillion dollar renovation in 2009 including all of the suites, lobby, fitness center, restaurant, and the rest of the grounds. We do appreciate your comment as we are always looking for ways to improve our service.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2013

Beautiful well kept very clean resort, cheerful friendly helpful staff truly care about making your stay pleasant. great pool, coral crab cafe serves great meals. Free shuttle to Mallory square/Duval street area.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 9, 2013
Dear Guest:

I just read your review and we are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
2 of 5 stars Reviewed January 2, 2013

Chaotic check in, understaffed hotel, small pool, etc. This hotel has limited facilities and isn't in a good location for Key West. You will be dependent on their spotty shuttle service, as you are multiple miles away from restaurants/Duval Street. Public beach is across the (very busy) street. The hotel's restuarant is just "okay", which sucks as there are NO WALKABLE ALTERNATIVES. You will end up eating here, and you will be disappointed. Considering the Westin across the island has one of the best restaurants on the island - things seeem out of sorts. The entire hotel staff seemed ragged and overwhelmed by a full hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are sorry you were disappointed with your stay at the Sheraton Suites. We hope you spoke to a Front Office Manager regarding your disappointment with check-in so we could have an opportunity to make it right. We are located two miles from Duval Street and the shuttle service runs from 9:30am-11:15pm daily. It is available for all of the guests and is a popular service so reservations are recommended. There are two restaurants; La Trattoria which is half a mile away and Salutes on the Beach which is half a mile away the opposite direction. There is more traffic than usual on the Boulevard due to the construction on North Roosevelt Blvd. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 2, 2013

This was a last-minute booking the weekend before NYE, so we ended up "stuck" here. I can't speak to the room rate since we didn't pay, but I can speak to just about everything else.

Location: B+. You're off the beaten path and a taxi cab (or shuttle) away from Duval Street and Mallory Square. The plus: Sheraton has a shuttle van that will take you to and from The Conch Republic Seafood Restaurant. The minus: the van isn't always available when you need it. The reason I'm giving this a 'B+' instead of a 'C' is because of it's proximity to the public beach, one of the few on the island, and the airport.

Rooms/Suites: A. Unlike other reviewers, we were fortunate to not experience any issues with smoking or unkempt furniture/fixtures. The suites are huge and can pretty comfortably accommodate more than two people. It makes for a nice pre-game room for groups of 8-10. Noise wasn't really an issue... The bathroom and showers were spacious and well laid out (private toilet, separate from the shower and vanity)... Plenty of storage space. Good water pressure.

Beds: A. We were in Key West. Drink hard. Sleep harder. And let's be honest, it's almost impossible to find a great pillow at any hotel.

Service: C-/D+. Rooms were not ready upon arrival and there was no semblance of urgency from the staff. The concierge seemed more interested in surfing the internet than helping any of the guests. At one point we had difficult with our room key and the communication between the different members of the hotel staff was laughable. The only person who was at all customer service oriented was the waiter from the restaurant.

Other: B. The pool area was nice with a fair amount of pool chairs. Breakfast was pretty delicious + good portions.

Recommendation: we'll probably try to stay somewhere closer to Duval next time.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you overall enjoyed your stay and the rooms at the Sheraton Suites. We hope you were able to speak to a Front
Office Manager regarding your disappointment with the concierge and check-in so we could have an opportunity to make it right. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 41 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Official Description (provided by the hotel):
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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