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“nice property, bad communication” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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Ranked #26 of 41 hotels in Key West
Seattle, Washington
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
68 helpful votes 68 helpful votes
“nice property, bad communication”
4 of 5 stars Reviewed December 3, 2012

First off, let me say i am a frequent Sheraton customer and booked this room using my points. My stay here wasnt horrible but there are definatly better Sheraton properties i have stayed at. Check in was uneventful, the desk attendent was nice and while checking in was able to make a reservation for the shuttle back to the hotel (didnt take the shuttle downtown, this will come into play later in my review). The desk attendent wrote down on a piece of paper that the shuttle picked up at the corner of Elizabeth and Caroline and then underlined what he wrote, this was important as i didnt take the shuttle into town, and i would have no idea where to be picked up. we went immedietely to the room in dire need of a caffeine and the in room coffee maker was broken, not a big deal so we called the front desk adn they promptly brought one to our room. We found the room to be very nice and very comfortable. Bed of course was incredible, shower, bathroom and sitting room were great. I am not really picky but have come to expect generally nice appointed and comfortable rooms at most Sheraton properties. I could go on and on about the grounds, Smathers beach which is incredible but the miscommunication came when we had had enough of the party that is Duval Street and were ready to hit the sack. We walked to the corner of Elizabeth and Caroline around 11:00 and the closer we got, the more uneasiness and less tourists we encountered. When we got to the specified corner, there was NOTHING that would indicate this was a stop and there were 2 sets of people that appeared homeless and one party appeared to be involved in a drug deal and started shouting at us. It was unnerving and at this point we high tailed it back to the more touristy area of the city and my intentions wer to catch a cab back to the hotel. While walking back, and once we felt safer, i called the hotel and the person at the desk said that the shuttle picked up at the conch republic seafood restaurant (2.5 or so blocks away). Again, i have no complaint with the hotel which is whu they are receiving a "very good" rating, but surely the individual that mistakenly told us where the shuttle picked up, had to have known better. We ended up waiting for the shuttle, we were early for the reservation but they were able to accomodate us which was nice. The shuttle was packed (more like a van). I wasnt wild about the reservation system they employ, maybe they should charter out one of the other larger bus/shuttles in town and give their guests a little more flexibility. Still love Sheraton and will continue to frequent their properties on business and pleasure. Sorry i dont have any pics of the room/etc. but it was kind of a whirlwind trip to the keys.

Room Tip: I personally prefer the inside entrance rooms, this hotel has both types though
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 4, 2013
Dear Guest:

Thank you for taking the time to write this review. We apologize for any inconvenience you experienced with the directions from the staff and will use your review as a training tool.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jackson, Mississippi
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 23, 2012

My boyfriend and I stayed at the Sheraton Key West from Oct.31st-Nov.3rd, 2012. I cannot rave enough about the wonderful staff! Jennifer, Lorraine, Lizelle, Noor, Francisco, and Ed are the ones that immediately come to mind as being top notch, professional, and going the extra mile to ensure that we felt like royalty. The 2 sisters that work the concierge desk spent so much time advising my bf on the romantic proposal he had planned for this trip and everything was PERFECTION! I was so surprised! From the sunset boat ride to dinner that they arranged, to the late check out that Jennifer graciously extended us when there was a flight delay, they took care of every detail. We will ALWAYS stay here at the Sheraton when we return! THANK YOU AND GREAT JOB!!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

I just read your review and congratulations on your recent engagement! We are delighted to hear you enjoyed your stay at the Sheraton Suites and also happy to hear the staff took care of every detail for you during this very special trip! Thanks again for the review and we look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dahlgren, Virginia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 22, 2012

We were pleasantly surprised with our suite. Nice pool, gorgeous room, spacious bathroom, kitchenette with microwave and refrigerator . We will stay here again. Shuttle runs about every 30 min to Duval Street.

Room Tip: Poolside room is a bit noisy. If stairs are a problem for you, be sure to ask for a room near the e...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for the good comment regarding your recent stay at the Sheraton Suites. I am so happy to hear you enjoyed your suite and the amenities we offer. We hope you will come and visit us in Key West again soon!

Warm Regards,

Lourdes Torbisco
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

We stayed two nights at the Sheraton Suites, for a quick weekend away in Key West.

The rooms are spacious, clean and beautiful! There is a beach right across the street, and it is very close to the airport which makes it convenient for travelers flying in and out of Key West.

However, those who are looking to get in on the action of Key West (Duval St), I would recommend staying somewhere closer as it is a bit of a trek to get downtown. Yes, there is a complimentary shuttle that picks you up and drops you off. However, you need to organize in advance and make sure you have "tickets" for each way. And on busy weekends during peak times, they can get full! A few times, we were left with no option but to take a taxi as there were no seats left. Taxis are readily available (the hotel will call one for you), but expect to pay between $12-15 one way. If you choose to stay here and are planning to head downtown a lot, make sure you factor this into your calculation!

Overall, a pleasant stay, but I would have preferred to pay a little more to stay closer to the center of the city.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear that overall, you had a pleasant stay at the Sheraton Suites. We are located two miles from Duval Street and try our best to accommodate the guests with the shuttle service times. Thanks again for your comment and staying with us at the Sheraton Suites.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 21, 2012

We stayed 4 nights at this hotel. It is located across the street from the nicest beach in Key West. It is a long walking distance (30-45 min) from the center. We rented bikes at the hotel to get to the center and visit the rest of the island. The grounds are well kept and include a pool and hot tub. The suite we booked was spacious but only had a partial view of the gardens and needed a serious paint job. This would be a "very good" review if it wasn't for the paint job.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

I have read your review and we are happy to hear you enjoyed your time in Key West and stay at the Sheraton Suites. We have made a note to request engineering inspect the rooms for painting needs. Thanks again for your review and staying with us at the Sheraton Suites. We hope you will visit us again soon!

Warm Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 20, 2012

Really enjoyed our stay at this hotel, nice staff and helpful. make sure that you use the shuttle service, but renting a bike is a better way to go. The concierge could use a little lesson in customer service. ( she was very rude) when she found out we had bought a package from some one else. She was gone for the day when we arrived.Other wise very nice place

Room Tip: Rent a bike to traval around the island, and do't miss out on the jet skis
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear you enjoyed your stay with us at the Sheraton Suites and that the staff was helpful in assisting with your request and needs. I have distributed your comment to our staff so they are aware of your good review and your comment about the concierge. Bike riding in Key West is definitely the best way to get to know our charming little island! Glad you enjoyed your time in Key West and we look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2012

Sheraton Suites Key West is located just down the road from the airport and across the street from one of the best beaches on the island. The pool and hot tub area are not large but well maintained. The grounds are wonderful. They have a shuttle service to the airport and downtown. The suites are perfect for all age groups and are more than reasonably priced. Great base of operations for exploring Key West. There are a limited number of ocean view suites so ask in advance. It is a out of the action, but that can be a positive and the shuttle service and/or short taxi rideable it a non-issue.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

Thank you for taking the time to write this review. We are thrilled you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 41 hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Official Description (provided by the hotel):
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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