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“Nice property” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #26 of 41 hotels in Key West
Dahlgren, Virginia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Nice property”
4 of 5 stars Reviewed November 22, 2012

We were pleasantly surprised with our suite. Nice pool, gorgeous room, spacious bathroom, kitchenette with microwave and refrigerator . We will stay here again. Shuttle runs about every 30 min to Duval Street.

Room Tip: Poolside room is a bit noisy. If stairs are a problem for you, be sure to ask for a room near the e...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for the good comment regarding your recent stay at the Sheraton Suites. I am so happy to hear you enjoyed your suite and the amenities we offer. We hope you will come and visit us in Key West again soon!

Warm Regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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Miami, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

We stayed two nights at the Sheraton Suites, for a quick weekend away in Key West.

The rooms are spacious, clean and beautiful! There is a beach right across the street, and it is very close to the airport which makes it convenient for travelers flying in and out of Key West.

However, those who are looking to get in on the action of Key West (Duval St), I would recommend staying somewhere closer as it is a bit of a trek to get downtown. Yes, there is a complimentary shuttle that picks you up and drops you off. However, you need to organize in advance and make sure you have "tickets" for each way. And on busy weekends during peak times, they can get full! A few times, we were left with no option but to take a taxi as there were no seats left. Taxis are readily available (the hotel will call one for you), but expect to pay between $12-15 one way. If you choose to stay here and are planning to head downtown a lot, make sure you factor this into your calculation!

Overall, a pleasant stay, but I would have preferred to pay a little more to stay closer to the center of the city.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear that overall, you had a pleasant stay at the Sheraton Suites. We are located two miles from Duval Street and try our best to accommodate the guests with the shuttle service times. Thanks again for your comment and staying with us at the Sheraton Suites.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 21, 2012

We stayed 4 nights at this hotel. It is located across the street from the nicest beach in Key West. It is a long walking distance (30-45 min) from the center. We rented bikes at the hotel to get to the center and visit the rest of the island. The grounds are well kept and include a pool and hot tub. The suite we booked was spacious but only had a partial view of the gardens and needed a serious paint job. This would be a "very good" review if it wasn't for the paint job.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

I have read your review and we are happy to hear you enjoyed your time in Key West and stay at the Sheraton Suites. We have made a note to request engineering inspect the rooms for painting needs. Thanks again for your review and staying with us at the Sheraton Suites. We hope you will visit us again soon!

Warm Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 20, 2012

Really enjoyed our stay at this hotel, nice staff and helpful. make sure that you use the shuttle service, but renting a bike is a better way to go. The concierge could use a little lesson in customer service. ( she was very rude) when she found out we had bought a package from some one else. She was gone for the day when we arrived.Other wise very nice place

Room Tip: Rent a bike to traval around the island, and do't miss out on the jet skis
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear you enjoyed your stay with us at the Sheraton Suites and that the staff was helpful in assisting with your request and needs. I have distributed your comment to our staff so they are aware of your good review and your comment about the concierge. Bike riding in Key West is definitely the best way to get to know our charming little island! Glad you enjoyed your time in Key West and we look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2012

Sheraton Suites Key West is located just down the road from the airport and across the street from one of the best beaches on the island. The pool and hot tub area are not large but well maintained. The grounds are wonderful. They have a shuttle service to the airport and downtown. The suites are perfect for all age groups and are more than reasonably priced. Great base of operations for exploring Key West. There are a limited number of ocean view suites so ask in advance. It is a out of the action, but that can be a positive and the shuttle service and/or short taxi rideable it a non-issue.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

Thank you for taking the time to write this review. We are thrilled you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

We booked this Sheraton through Priceline the night before our trip and got a terrific deal. We expected a generic hotel, but this is Key West and everything, including the Sheraton, is quaint and tropical. The grounds are lush and well kept, they have a very nice pool and whirlpool with just-right temperatures and the rooms are all suites. Our 2-room suite with a kitchenette could sleep up to 7 guests and was luxurious, updated and very clean. The staff was friendly and helpful and at 4pm virgin mojitos and cookies were available in the lobby. We recommend you check out the real mojitos, and the discounted appetizers and select drinks during happy hour.

This hotel is about 2 miles from the historic district, but hosts a free shuttle service that runs all day and late into the evening. A beautiful beach is right across the street from the Sheraton, and the hotel rents kayaks and bicycles, so there's plenty to do when you're not shopping.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

We have read your review and are delighted to hear you enjoyed your suite at the Sheraton Suites and your time in Key West. We look forward to your return visit to our charming island!

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

My lovely wife and I went down to Key West to relax and get away from it all for a few days. We had never been to Key West, so we did some homework on places to stay. Couldn't be happier with our choice of the Sheraton Suites. If you are looking for something right in the middle of the action on Duval- look somewhere else. We, on the other hand, were looking for large clean room and a quiet place to chill after a day on the water. And that's exactly what we found, and more.

Our room was very spacious and well appointed. Not 5 star, but a solid 4 and we really liked the suite set up, much roomier than we expected. We had a corner, ocean view, suite which was very quiet. We also found the business center to be extremely convenient, as we had to print out some work documents (ugh.) Didn't check out the fitness center, but some other guests told us it was nice.

The free hotel shuttles ran like clockwork and made it very easy to get down to Mallory Square, the docks and Duval each day. Parking looked like a major hassle, so we were glad not to have to mess with it.

While the accommodations were great, it was the staff that made it special. The front desk personnel, the housekeepers and the shuttle drivers were extremely friendly and helpful. I would also like to thank the concierge, Lizelle, who helped us with dinner reservations, snorkeling and a sailing adventure. She had excellent recommendations and handled all of the arrangements efficiently and with a smile (and a lovely S. African accent.) Additionally, the General Manager, Bob, seemed genuinely committed to ensuring that his guests were well cared for and went out of his way to make us feel at home.

We look forward to a return visit in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

We have read your review and are thrilled to hear you had a wonderful stay with us at the Sheraton Suites. It is great to hear the staff was friendly and that you enjoyed happy hour and the pool during your stay. We will make sure to pass along the good review and look forward to your return visit to Key West! Thanks again!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 41 hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Official Description (provided by the hotel):
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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