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“Terrific!” 5 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #26 of 41 Hotels in Key West
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Terrific!”
5 of 5 stars Reviewed November 16, 2012

We booked this Sheraton through Priceline the night before our trip and got a terrific deal. We expected a generic hotel, but this is Key West and everything, including the Sheraton, is quaint and tropical. The grounds are lush and well kept, they have a very nice pool and whirlpool with just-right temperatures and the rooms are all suites. Our 2-room suite with a kitchenette could sleep up to 7 guests and was luxurious, updated and very clean. The staff was friendly and helpful and at 4pm virgin mojitos and cookies were available in the lobby. We recommend you check out the real mojitos, and the discounted appetizers and select drinks during happy hour.

This hotel is about 2 miles from the historic district, but hosts a free shuttle service that runs all day and late into the evening. A beautiful beach is right across the street from the Sheraton, and the hotel rents kayaks and bicycles, so there's plenty to do when you're not shopping.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

We have read your review and are delighted to hear you enjoyed your suite at the Sheraton Suites and your time in Key West. We look forward to your return visit to our charming island!

Warm Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,399 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

My lovely wife and I went down to Key West to relax and get away from it all for a few days. We had never been to Key West, so we did some homework on places to stay. Couldn't be happier with our choice of the Sheraton Suites. If you are looking for something right in the middle of the action on Duval- look somewhere else. We, on the other hand, were looking for large clean room and a quiet place to chill after a day on the water. And that's exactly what we found, and more.

Our room was very spacious and well appointed. Not 5 star, but a solid 4 and we really liked the suite set up, much roomier than we expected. We had a corner, ocean view, suite which was very quiet. We also found the business center to be extremely convenient, as we had to print out some work documents (ugh.) Didn't check out the fitness center, but some other guests told us it was nice.

The free hotel shuttles ran like clockwork and made it very easy to get down to Mallory Square, the docks and Duval each day. Parking looked like a major hassle, so we were glad not to have to mess with it.

While the accommodations were great, it was the staff that made it special. The front desk personnel, the housekeepers and the shuttle drivers were extremely friendly and helpful. I would also like to thank the concierge, Lizelle, who helped us with dinner reservations, snorkeling and a sailing adventure. She had excellent recommendations and handled all of the arrangements efficiently and with a smile (and a lovely S. African accent.) Additionally, the General Manager, Bob, seemed genuinely committed to ensuring that his guests were well cared for and went out of his way to make us feel at home.

We look forward to a return visit in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 19, 2012
Dear Guest:

We have read your review and are thrilled to hear you had a wonderful stay with us at the Sheraton Suites. It is great to hear the staff was friendly and that you enjoyed happy hour and the pool during your stay. We will make sure to pass along the good review and look forward to your return visit to Key West! Thanks again!

Warm regards,

Hotel Management
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Walt Disney World, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2012

On check in we were advised that the room we had been allocated had a view and would be quiet.I am not sure if the clerk booking us in was joking with us .We were given Room 333.The room was spacious and had a large bathroom and a balcony .The view consisted of extractor fans and air conditioners units.The noise was constant and so we were unable sit on the balcony and even with the doors shut you could still here the noise day and night .This room would be better value if sold to budget travellers .The only other suggestion would be that the sofa /settee is cleaned as it looked and felt dirty .

Room Tip: When allocated your room make sure its not Room 333
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 13, 2012
Dear Guest:

I have reviewed your comments regarding your stay with us at the Sheraton Suites. I do apologize for the disappointment you experienced with your suite and I hope you addressed it with the front desk, so we could have the opportunity to make it right and possibly have moved you to a different suite. Again, thank you for taking the time to write this review.

Warm Regards,

Hotel Management
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Kent, Ohio
1 review
4 of 5 stars Reviewed November 8, 2012

We loved the suite setting - plenty of room to relax plus a mini-kitchen. The bathroom was really nice, with plenty of room for hanging up clothes, etc.
Nice pool area, great food - loved it! Plus the beach is right across the street, and there's a shuttle to the heart of Key West that runs frequently. Very convenient.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 13, 2012
Dear Guest:

We have read your review and are thrilled to hear you enjoyed your stay at the Sheraton Suites as well as the amenities we offer and look forward to your return visit to Key West!

Sincerely,

Hotel Management
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Tucson, Arizona
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 8, 2012

This hotel was expensive (but in Key West, all hotels start at expensive and work upwards), but the quality, staff, sleep-comfort made it worth-while... it is a little out of town (use the free shuttle or drive) and quite near the airport (no noticeable noise inside the room, in fact, very few flights).

Hotel is certainly recommended.

It may be a little sad to say but this hotel was one of the high-lights of my brief stay in Key West (perhaps my expectations were a little too high), if you are not into getting wasted or travelling wiht a group then while Key-West is absolutely on the "must visit" place list, is now on my "been there, done that" list. Make sure you see the sunset, sunrise or both...

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 13, 2012
Dear Guest:

Thank you for taking the time to write this review. We are happy hear you enjoyed your stay at the Sheraton Suites.

Warm Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2012

After just finishing a tour of Florida we can thoroughly recommend this place to stay. The rooms are wonderfully spacious with great comfortable beds. Room amenities as hotel rooms go are of a great standard. Fabulous beach across the road although as previously stated lots of seaweed in the sea but beach area extremely clean. Hire the bikes as a great way to see the island & all flat to ride. Great free shuttle service every 30 minutes into the islands nightlife. Don't think anyone reasonable could be dissatisfied with this place to stay.

Room Tip: You pay more for sea view as always, ours was a pool view which we had no problem with!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 13, 2012
Dear Guest:

We have read your review and are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SaintPetersburg,Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 6, 2012

I just stayed at the Sheraton Suites in Key West,Fl. and the property was real nice. The room I stayed in 333 was nice until I took a shower and it didn't drain also the microwave didn't work and the balcony was the biggest joke of all! It was surrounded by exaust fans from the restaraunt,neebles to say you couldn't open the door because of the smell !! this room should not even be available for occupancy.

Room Tip: Again stay away from 333
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 13, 2012
Dear guest:

Thank you for taking the time to write this review. We are disappointed to hear you were unhappy with your suite and hope you spoke to a Front Office Manager so we could have an opportunity to make it right or possibly move you to another room. We have noted the issues with the shower and microwave and have sent engineering to make the repairs. Again, we apologize for any disappointment you experienced and hope you will visit Key West again in the future.

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 41 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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