Normally, Starwood hotels are known for their quality. Upon arrival, we were really happy with our room. It LOOKED clean, there was a microwave and fridge, and free wifi. However, after the 1st night, we were bitten by SO MANY FLEAS that my fiancee counted a total of 60 bites from head to toe on himself and 45 on myself. It was the worst experience ever. He complained to the front desk after the first night
and no action was taken. The second night in the same room was EVEN WORSE. The fleas had a party on our bodies because in the morning, he had 30 more bites and I had 12 more bites. I complained again and we were moved to a "starwood preferred guest room" (which when we inspected the room was no different, except this time it was CLEAN and
we received 2 free bottles of water daily). The management there is TERRIBLE. We were on our way to an excursion that was booked with the help of the hotel concierge and told that if we did not return by 5 p.m. to move our luggage we would have to stay in that room AGAIN. Why couldn't they move our luggage? When I complained at the front desk after the 2nd night about the fleas, there were no apologizes, but rather the front desk person said "eww". Where were the "i'm sorry
the room wasn't clean"?! I am furious with Sheraton Suites Key West as
they did not provide a hygenic room, imposed strict timelines and conditions for us to move rooms at no fault of ours, and did not compensate us in any way for this terrible terrible room and treatment. I will never stay at this place again and will be writing a
letter to corporate and depending on their response, may possibly
never stay at a starwood property again.
The benefits of the hotel is:
1.) free wifi
2.) provides a shuttle to downtown where all the attractions and restaurants are. However, i noticed that marriott down the street also
provides the same service. So perhaps you should consider them. They are probably cheaper, and if the room has fleas, maybe they'll do something about it.
3.) pretty nice pool.
The disadvantages? Just read above. It was terrible; I'm not kidding.
No one should pay approximately $350 a night in a flea infested room and not be compensated.
- Official Description (provided by the hotel):
- Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more less
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- Also Known As:
- Sheraton Suites Key West Hotel Key West
- Sheraton Hotel Key West
- Sheraton Key West
- Key West Sheraton