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“Perfect for a family vacation” 5 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040   |  
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Ranked #24 of 46 Hotels in Key West
Pembroke Pines, Florida
1 review
“Perfect for a family vacation”
5 of 5 stars Reviewed July 19, 2011

Very nice hotel situated just outside downtown Key West, in a calm and silent area facing south. Clean and comfortable hotel lobby and rooms, courteous staff. Spacious and well-equipped suite, which contributed to make our family weekend a pleasant experience. The only (small) snag was a somewhat unreliable internet wifi connection.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 25, 2011
We would like to thank the guest for their review and are happy they enjoyed their time at our resort. Come back and see us again sometime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,601 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampere, Finland
Top Contributor
152 reviews 152 reviews
53 hotel reviews
Reviews in 64 cities Reviews in 64 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed July 15, 2011

Hotel is offering great rooms and great environment for relaxing. ROOMS are large and clean. Starbuck coffee is provided in the room. GARDEN is beautiful and access from rooms to the pool and reception is crossing throught the garden on slalom pavement. POOL is big enough and deep, making forbidden jumps to pool enjoyable ;) Also hottub is available with privacy walls. Center of the Key West is close by, few minutes by car. Also public beaches are just near by. PARKING is private and safe. If coming back to Key West, this is the hotel we would stay again.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 25, 2011
We are thrilled the guest enjoyed their time at our resort and look forward to their return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2011

We consulted with concierge Paula at least twice during our brief visit and she was incredibly helpful with dining recommendations, setting up a side trip and making sure she gave us detailed info to help us along the way. Even though she was very busy, she was very helpful and thorough when we consulted with her. Our accommodations were also great, excellent value and courteous staff throughout the facility.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 25, 2011
We would like to thank the guest for their review and are happy they were satisfied with the service and staff! We will pass along the good review to the staff in recognition for their efforts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 10, 2011

Very disappointed in the customer service...checked in our room and we had 2 towels and 1 wash cloth...you would have thought we were asking for the moon when we requested more towels. We had stayed a the Doubletree a few years ago and had used their shuttle service to Duval St. It was always waiting and available...at the Sheraton you had to sign up for the shuttle and sign up for the return. We missed our time on the return so we had to take a taxi back to the hotel. The front desk personnel were rude...even though the hotel was very nice I would not return.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 11, 2011
We would like to thank the guest for their review and apologize for any disappoint the guest experienced. We are using it as an opportunity for training and improvement.
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 8, 2011

The one thing I liked about the Sheraton was it was quite and the room had a mini-livingroom. However, for some reason the lobby had a really bad oder. Also the locks on the doors in the bathroom didn't work and while I was in the bathroom the doors kept opening. I was also disappointed because all of Key West smells like a sewer. The weird part is, I felt like we were the only people that noticed the oder.

If you like beautiful beaches don't go here. If you don't have a strong sense of smell, then you may enjoy your stay.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 6, 2011

My new husband and I went on our honeymoon to Key West and stayed at the Sheraton Suites from June 27 til July 2. We had a GREAT time at the Sheraton. It is very close to the airport which was nice, however, we did have to pay for a cab to get to the Sheraton when we arrived because when I called the hotel there was no driver available, but not really a big deal. We loved being directly across the street from Smather's Beach, it was wonderful. We ate 2 lunches and a small breakfast(didn't do the buffet) at the hotel restaurant and had a good experience, the staff are friendly and the food was good. We had a few drinks at the bar too one night and had a good experience, Carolyn is a very fun bartender! We did not use room service so I can't speak for that. We didn't bring a computer with us or use the hotels computer, so I don't have a review for that either, it was vacation and I did not even want to look at a computer.

The hotel is not too close to the action of Duval Street, but that is PERFECTLY alright! It was very nice to come back to the hotel to relax in our room, or swim at the pool after a busy, hot day on Duval Street shopping, eating, sightseeing, etc. It was very nice to come back to a quiet place to relax. We really loved that aspect of the hotel. Even though it is not super close to all the attractions, we used the hotel shuttle and it was VERY convenient and we did not have one problem getting seats on the shuttle, we'd get our tickets from the front desk and never had an issue no matter what time we needed, it was very convenient. There are 3 shuttle drivers. Randy and Ed are AMAZING!!!! They have great customer service skills and are very nice and very helpful. We looked forward to seeing them each day. Then there was Bill, well, lets just say he has the personality of a cactus!! He wasn't out and out rude to us or anything, he just acts like he just doesn't like his job and acts annoyed that he has to drive people around, he really should not be in a customer service position. But we just brushed it off, not really that big of a deal. Early in the week Randy & Ed announced that if anyone wanted to go to the other end of Duval where the Butterfly thing & the Southernmost Point are, to just stay on the van and they'd take us. But the day we wanted go, it was Bill's day and he said we had to ask. The only downfall to getting dropped off on that end of Duval is having to walk back to the other end, we did and we were fine, it was just extremely hot that day. But there is always the trolley or train option if you want to do that.

The pool is very nice and relaxing, we loved it. Our King Suite was perfect for us, the size of the shower is amazing! The room is kept very clean, housekeeping did a great job the 5 nights we were there. All in all it was a great trip and a great stay at the Sheraton and whenever we go back to Key West, we will definitely stay there again!!!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 11, 2011
We would like to thank the guest for their review and are happy they enjoyed their stay! Come back and see us again sometime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 29, 2011

We stayed here for three nights and had a great time. The rooms are spacious and in great condition, the hotel is modern and well run and the pool area is nice.

Only complaints are that the pool was saltwater and quite warm, disappointing when you want to cool off from the hot sun but not a big deal!

The beach is right across the road and the hotel is away from the main action of Key West - but there is a shuttle which takes you there and back regularly, provided by the hotel.

Overall, a great hotel and despite being a bit away from the main area of Key West I'd stay here again happily.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 1, 2011
We would like to thank the guest for their review and are happy they enjoyed their stay! Come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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