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“Great Location!!” 4 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Ranked #11 of 44 Hotels in Key West
Bethlehem, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Location!!”
4 of 5 stars Reviewed March 3, 2014

Great spot and wonderful service. Love being only steps away from all the action. That includes a rowdy night on Duval, or a quiet walk to sunset.

The beach and pool are a little small, especially for the price. Overall a wonderful place!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 13, 2014
Thank you for taking the time to fill out a survey on line and for staying at the Pier House. I am glad that we met your expectations and I hope to see you soon at the resort.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,295 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
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English first
Fort Myers, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

Our first visit to Key West was a very memorable experience. Staying at the Pier House put us convenient to everything we wanted to see. We had everything we needed within walking distance or taxi. Everyone was helpful and friendly.

Room Tip: Spending the extra $$ for an ocean view is well worth it.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 15, 2014
Thank you for staying at the Pier House and I am glad that you enjoyed you visit. On your next booking, please visit our website as you will find the best available rate for any day there. Also, all of our promotions and specials are posted on the website. I hope to see you soon.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 2, 2014

Our 3rd visit to key west. We love staying at the pier house. Location is perfect. Can walk out of hotel and its a short walk to all the restaurants, bars and sights. Staff was friendly and helpful arranging dinner reservation and providing directions.

Room Tip: opted for a spa suite. very large room. much quieter than when we stayed close to pool and beach.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 3, 2014
Thank you for taking the time to fill out a survey and I am glad that you enjoyed your time at the Pier House Resort and Spa. As you mentioned, the location is one of the best in Key West with great amenities. I hope you took advantage of our great restaurant as you can sit on the deck and enjoy the scenic views of the Golf of Mexico.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed February 28, 2014

The Pier House is well located in the heart of Key West and despite the fact that Duval Street can get rowdy the Pier House provides a quiet retreat. We took a one bedroom suite and it is probably the largest we have ever had with a separate lounge, two bathrooms and two verandas. The only slight downside was that the air on appears old and noisy but, certainly in the none hot season the ceiling fans suffice.
I would recommend Pier House as well staffed, quiet and comfortable.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 3, 2014
Thank you for staying at the Pier House Resort and Spa. I appreciate your feedback and will have the engineer look into the A/C unit in your room. On your next visit, please visit our spa as we are the only full service spa in Key West with some of the most talented therapist on the island. Visit our web site for more treatment details.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BostonMA
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed February 27, 2014

We enjoyed our 3 night stay at this beachfront hotel. Not many, if any, beachfront hotels down at this more "happening" end of Duval Street. Everything you can need is within walking distance. We never rented a car and were glad we didn't. The cab fare is $8/pp from the airport.

We took part of their suite room discount promotion, and ended up paying $420 for a king oceanfront balcony suite. The room was nice- it had a downstairs living room area and tiny balcony overlooking the ocean. There was a full bath. Up the spiral stairs was the bedroom loft- a king bed with another tv and another single bath. We loved the rain shower, although the shower leaked incredibly onto the floor. I was told at check out that EVERY shower in the building does this and it is a design flaw and they know. Just use more towels. Ok..? The room appeared quite clean, and I am usually pretty observant of stray hairs and whatnot- ick! Nearly the whole wall towards the ocean was a large window, about 2 stories high. It made the room very bright and constantly afforded and ocean view, it was great!

We did not end up eating at the hotel, though we had planned to before arriving. However, there are so many other places to eat within walking distance that do not have such high prices (though, not by much, key west food is extremely pricey!).

I made sure to book a room with a pool, but we never once swam in it. The pool area did not appeal to me, as it didn't seem very relaxing for some reason. The pool is tiny, not too sunny, and there were always so many people. Its also separated from everything else a little bit. We were going to go to our beach, but there was no shade, no umbrellas, nothing. I didn't want to just bake in the sun, so we had to forgo it.

Got myself some popcorn from the bar each time we passed by in the evening, which was fun!

Loved the fruit water in the lobby, took some in my water bottle to go each morning.

Loved the tropical landscaping as you walk through the small hotel area to the rooms.

This is not a 5 star resort and I was thisclose to giving it 4 stars simply because for the extremely high price, it is just not fancy enough. The hotel is essentially like a motel- it's dingy tiled hallways open to the air and elevators are old. The balcony was just so-so. Very small, older appearing. HOWEVER, it has a great location on Duval street and I believe they can "earn" the high price just for that. I really appreciated getting a king suite for the same price that other hotels charged just for a small parking-lot room. We loved the central location, and we loved our room's ocean view!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 3, 2014
Thank you for your comments and I am glad you enjoyed your time at the Pier House. I was surprised that you didn't want to use our pool or beach as they are some of our best attributes. We are the only hotel where you can walk from the beach into the water with no coral or rocks. It is all white sandy beach. We have recently added all new beach and pool furniture. I look forward to your next visit to the Pier House.

Regards,

Joe Dantoni
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Calgary, Canada
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 27, 2014

This hotel's appeal is mainly the location in Key West because it is definitely pricey.

We were in room 298 with a balcony surrounded by palm fronds and a view to the harbour. The room was clean and about what you'd expect. It is not luxurious but it is very nice. When we arrived, I thought the ceramic tiles were a nice touch but they actually make the hotel noisy. The tv isn't good -- which shouldn't matter in a place like Key West. It might seem strange to say it, but the shower was grrrreat.

There is a small private beach with good lounge service and a quaint a Tiki Bar with live music. The pool was too crowded for use the days we were there.

As I said, we found the noise from the halls and the downstairs bar bothersome. As well, the street noise started with garbage collection in the morning so we didn't really sleep very well during our stay.

For the most part, we found the service to be excellent, though when we checked out, there was confusion about our parking costs which delayed departure while they phoned reservations to double check on something that had been acknowledged on check in.

The hotel is right in the heart of the fun in Key West. It is a stroll to all that you need to see and do. For that reason, I would definitely recommend it.

Room Tip: Ask for a room with a balcony that does not face the street.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 3, 2014
Thank you for staying at the Pier House and I apologize that your check-out took as long as it did. On your next visit, please try one of our harbor view rooms. Visit our website as we do run specials on our ocean view suites. I look forward to seeing you soon.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014

I love staying at this resort. I returned in January with a few girlfriends for the third time and stayed in a two bedroom, two bath suite. We were all amazed at the great space! From the large bathrooms , bedrooms, closets, windows and balconies- we loved it all! The pool & beach attendants were always helpful and so pleasant.In fact, all the employees were professional and personable which made for an enjoyable stay. The lunches and drinks we had there were great also. Can't wait to return to Key West and The Pier House!

Room Tip: Ask for a room with a view of the water.
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, March 3, 2014
Thank you for your nice comments and I am glad that you enjoyed your stay at the Pier House Resort and Spa. Also, I appreciate your loyalty and we look forward to seeing you next year at the resort.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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