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“Tranquility in the madness of Key West!” 4 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Vacation in Paradise
Ranked #9 of 41 hotels in Key West
Bedford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Tranquility in the madness of Key West!”
4 of 5 stars Reviewed November 4, 2013

We stayed for 3 nights in Oct 2013 - the first week of Fantasy Fest. We arrived early and so were upgraded from our booked Ocean View Suite to a Dock Side Suite - really great and very kind of the front desk staff. Our suite was lovely and had a wrap around glass fronted balcony - we almost felt like we were in the sea!

Because of our specific location in the hotel, it was very quiet. Other rooms may be more noisy - especially the garden rooms, which from the outside walking past, may also be rather dark.

The amenities were good, the key feature is the beach and fenced off swimming area with sunning platform in the sea - great! Very cooling to stand up to your neck in the sea with a cocktail! The pool area was a bit dated and so we only used it once.

All the staff were very helpful, and although we had no problems I felt confident they would have dealt with them. The concierge arranged cycle hire for us and we had a great day cycling to the south of the island and then got caught up in a night time ride with 6,000 zombies!

The location in Key West is great for all the madness that is Duval Street - a few steps to Sloppy Joe's etc - and yet also only a few steps to the old town and lovely shaded streets. Parking is easy and good value and the hotel is easy to find.

Room Tip: The garden rooms looked dark due to the planting, dockside suites looked like the newest and faced t...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 19, 2013
Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time. When booking your next visit, please visit our website to get a good understanding of all of our room types.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,148 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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English first
Westland, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

Had a great time when we there in October of 13,staff as far as I was concerned went over the top to make sure everyone called the desk when we had a little problem with cooling in the room (was my fault) by the time I hung up the phone someone was knocking on the door from the hotel.I was impressed, The beach was well kept with staff ready to take care of you, bar personal made any drink you wanted along with great info on the Island. I am planning my next trip back. Did I mention it is on Duval street.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
THank you for staying at the Pier House Resort and Spa. I am glad you enjoyed your stay and please visit our website when you book your next visit. Our best available rates can be found there. I look forward to your next visit.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williby
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2013

If your looking for a place in Key West, THIS IS THE PLACE. Great location, great staff from check in to checkout and perfect rooms.. What a great 25th wedding anniversary. The only complaint we have is that we didn't stay long enough, but we shall return...

Room Tip: Our room was on the second floor, great spot...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
Thank you for the nice comments and for your business. My staff at the Pier House pride themselves on ensuring all of our guest have a great experience. On your next visit, please plan on visiting our Spa. We are the only full service spa in Key West with a great variety of treatments.


Regards,

Joe Dantoni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 29, 2013

Key West is well known for small "boutique" hotels with personalized service. Pier House is one of those rare gems that is small enough for personalized service and big enough to offer all the amenities. We've stayed here several times in the past, and the hotel changed hands since our last visit. So, we were interested to see if there were any major changes. As it happened, any/all changes were positive, and everything that has made the hotel special over the years was still there in abundance. The staff is mostly long-timer and remember your name (and after a few days, your drink order!). The beach seemed cleaner than before (not that it was ever really a problem) and the pool (and pool service) are in wonderful shape. Of course, the historic "Chart Room" bar is still as eclectic as ever, and the music at the beach-side bar is excellent. The new General Manager seems to take a very "hands-on" approach to his job, which shows. We will definitely be back soon.

Room Tip: Harborview rooms are a bit pricy, but have excellent views.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
Thank you for staying at the Pier House Resort and Spa and for noticing many of the amenity changes. The team prides itself on customer service as it ranks within the top 25% for Independent Hotels in the United States. On your next visit, please try our restaurant as it has a great variety to choose from. The menu can be found on our website.


Regards,

Joe Dantoni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Oh
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 27, 2013

Stayed here in October 2013. From check in to check out enjoyed every minute of it. Staff was very accommodating and polite. My room was very clean, modern, and comfortable. Special thanks to Janine at the beach bar for making sure I was thoroughly hydrated with rum throughout my stay. She's a gem, and a great bartender.

Room Tip: There are many different rooms and styles at this hotel, some with amazing ocean views and balconies...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
Thank you for taking the time to fill out a survey and for staying at the Pier House. As you mentioned, we do have many different room types with different views. Visit our website to select the best room type to fit your needs. We have one and two bedrooms with views of the ocean or our tropical gardens. I look forward to your next visit.


Regards,

Joe Dantoni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 25, 2013

Stayed at the Pier House for an extended labor day weekend. The service is the best from the concierge desk to the towel boy at the beach. The food was great at the bar and grill and the restaurant, we had almost private dining on the deck one evening. The bartenders were very good, remembered what we drank from day to day and kept it on ice for us. The beach is small, a little grassy but a great place to get wet. The gentlemen maning the beach chairs and towels was so gracious. The rooms are very nice, although we had a lousy view from the balcony and you couldn't sit there since the air conditioner vented onto the deck. The foilage around the resort is fabulous. Can't wait to go back and stay again.

Room Tip: Although the water front rooms cost more, that is that way to go to get a great view from your room.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
I am glad that you enjoyed your time at the Pier House and took advantage of all of it's great service and amenities. On your next visit, visit our bar the Chart Room. It is located off the lobby and is an icon in Key West. Jimmy Buffet, Bob Marley are some of the great artist that have played there. Mel Fisher planned his daily dives from the Chart Room in search of the Spanish Galleon ship, the Atocha.

Regards,

Joe Dantoni
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Beachwood, NJ
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 24, 2013

This is the place!!!! At the end of Duval Street on the west coast of Key West. The rooms are all up to dte with tile floor, spacious bathroom and a bed just like "HOME". The pool could be a little bigger but it is big enough unless a large crowd comes it then it get a little tight. No big deal thou, just go down to the beachfont and snag a lounge chair by the gulf. The waiter staff here is awesome. You ask for something and you have it within minutes. They keep the beachfront nice and clean all day long. (NO SEAEWEED) Yeah. Although we did not eat here except for pool snacks, the food was good. Never made it to the dinning hall because there are so many places to eat in Key West. Clean Resort with a great staff. If you can afford it you will not be disappointed. A++++

Room Tip: We stayed in a garden room and it was very nice.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort and Spa, responded to this review, November 3, 2013
Thank you for your nice comments and for staying at the Pier House. On your next visit, please try the restaurant. You will not be disappointed. I look forward to meeting you on your next visit to the Pier House.


Regards,

Joe Dantoni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Luxury Hotel in Key West
#3 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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