We stayed at the Pier House April 9. We were in Room 172. The Pier House is in a wonderful location - very centrally located so that you can walk to pretty much anything you want to do. We did have breakfast at the Harbor View Café and the food was ok- service was slow. We were in Florida and New york traveling for about three weeks, and this was by far the most expensive place we stayed and the worst. The people that checked us in were polite but not to expect much more. The A/C unit was quite loud - making a good night sleep hard to come by.The room felt dirty. I didn't feel I could walk around in my bare feet at all. The room had a musty smell that was hard to put up with. The other hotels we stayed in while we traveled were all immaculate and so much nicer than this place and......cheaper. I feel that it is not unreasonable to expect a better quality when you are supposedly staying at a top rated hotel. I will definitely return to Key West but I will definitely not stay here.