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“Great Memories” 4 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Ranked #11 of 44 Hotels in Key West
Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great Memories”
4 of 5 stars Reviewed April 24, 2008

After a long beautiful drive from Miami, what a great place to settle down for a week...We loved our choice. The Pier House is in a perfect location. Once we got checked into our room, the only bad thing I can say is we didn't get a king bed like we requested. The front desk tried to accomodate us but we were fine with our 2 double beds. We were just happy to be away and in the sun and feel the Key West vibe. The rooms were clean and very comfortable. The private beach is fabulous, nice sand and a great place to hang out and relax. The pool is clean and open 24 hours. Make sure to take a mid night swim! We loved to finish off our nights at the hotels little bar "The Chart Room" we met great people. Make sure to meet Captain Dan. He took great care of us all week. Made fresh popcorn and made excellent drinks. We learned alot about the locals at this little bar....This vacation was filled with great memories and this hotel is where we would definately come back and stay. You cant get a better location. We didn't have a car the whole week and we didn't need one. Get ready to walk, or rent a bike which is a great experience. Loved It!!!!

  • Liked — The location and the private beach
  • Disliked — Didn't get king bed
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,295 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 16, 2008

This is a fantastic resort hotel with a great pool and beautiful and clean private beach (the beach is small but very lovely, and even has a topless area). The rooms are very nice, simple and classy, we just had the most basic room on the first floor but it had a nice patio. If you can afford the pricier rooms, go for it! Pier house offers a variety of rooms, some suites with balconies and water views, also the garden views are lovely I'm sure. The location of the hotel can't be beat, at the beginning of Duval St. near all sorts of shopping, attractions, great restaraunts and nightlife, but tucked away and lavished with gorgeous tropical plants and trees everywhere, very dreamy! We didn't eat too much at the hotel, however they have a variety of restaraunts, the room service was excellent...The best part for us was the pool and private beach...the pool has a nice bar and is enclosed within a tropical garden with gorgeous and abundant trees and a view of the gulf of mexico divine!!! We came to Key West to escape NYC for a long weekend and can't wait to return, we'll definately stay at the Pier House again

  • Liked — Pool Scene was Amazing Fun - Tropical Gardens and Pool Bar
  • Disliked — A bit expensive but worth it
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond VA
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2008

I simply could not imagine a better location in Key West. Located at the bottom of Duval Street, you are within sight of the bars, restaurants shopping and night life of Duval Street, Mallory Square, with the nightly sunset show and crowd is a two minute walk along the water, and the marinas, with their charter boats, activities and restaurants is at the end of the block.

We stayed in a standard room, the cheapest they had. We could have stayed in a Garden or Harbor view for considerably more, but they are the exact same room ( we had them show us), but with the view indicated. Since we do not spend a lot of time in the room, we could not see a reason to spend all that money.

The bar is very pleasant, and pours a good drink. There is a small private beach, nice pool, grounds are well kept. We did not eat here on the advice of some locals we ran into at the bar, who said they were happy to drink here, but would never eat here. We made Pepe's on Caroline our breakfast spot, with great omlettes and wonderful atmosphere.

Bed could be newer, matteress is a bit lumpy, but the room is just fine overall. Not high luxury, but easily serves its purpose.

  • Liked — Location, Location, Location
  • Disliked — View
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 4, 2008

My husband and I have been staying at the Pier House once or twice per year for 7 years. We always get the same room, a two bedroom suite which rents for $1300-$1600 a night. Obviously, we like this hotel: the location, the garden and beach, the peacefulness, and the view from the balcony.

Unfortunately, we like this place almost in spite of itself. The quality has been inconsistent over the years, but we adjust to the laid-back Key West style. Our latest visit, however, was very disappointing.

When we booked our trip 3 months' ago, we were told that new construction next to our suite would be finished except for minor interior trim work. When we arrived, we found an active construction site surrounding our room. The circular saw station next to our balcony was non-stop noisy, sawdust covered all the balcony furniture and blew around in the breeze. Deconstruction and nailing were incessant. Sometimes the workmen had to inch along our balcony rail to avoid falling off the torn up deck. The workmen were very nice and apologetic for the mess; I don't blame them for doing what they had to do. Hotel management was less concerned, however.

If construction was in such a state, couldn't they have called and told us before we arrived? We are going again in 6 weeks for a vacation with our grown daughters. Questioning two managers, the front desk personnel, and guest relations manager about the construction status in 6 weeks only got a "call us before you come" response. Okay. One more time. The next time might be the last. If you are going soon, and Pier House does have a lot to recommend it, I'd suggest you be very specific in questioning the status of construction when you make your reservation.

  • Liked — view
  • Disliked — construction
  • Stayed April 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lithonia
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 1, 2008

I stayed at the Pier House Resort and Spa from March 31 until April 1. I usually stay at the Westin when visiting Key West, however, I decided to try something different. I booked an Oceanview room at the Pier House to my mistake. The Oceanview rooms are in a building that is terribly outdated. You first have to enter each room from the outside just like a motel. Once inside, the furniture and carpet should be replaced as both are quite worn. The air conditioner is very old as well and sits on the outside of the room. I turned the air conditioner off after 8 p.m. and heard it dripping for the rest of the night. My room was on the second floor in a building with five floors. Whenever someone went to the bathroom and flushed or whenever someone took a shower, I could hear the water running. The Oceanview really wasn't an oceanview that you'd expect to see so it's not worth the hassle of being put in an old room with a higher price may I add. The balcony was just big enough for one person to stand although they had two chairs and a small table. It was so small, you couldn't hear yourself think. I did ask on the first day if they had any Oceanview rooms without carpet as advertised and I was told "No, all of the Oceanview rooms have carpet". I slept with a chair under the door knob because of the entrance to the room being on the outside which made me afraid.
On the second day, I voiced my concerns and asked to be moved to the Spa Building. What a difference! You actually entered the rooms from the inside of the bulding! Once inside the building, the room was absolutely the most beautiful and spacious room I've seen. It was well equipped with new and updated furniture, a wooden floor, surround sound system with DVD/CD player , a fireplace, a very large balcony, and a huge hot tub/shower with a timer in the bath area which sat behind the bed. There were custom shutters on the short wall that sepearted the bed from the hot tub. You could open the shutters and see the T.V. from the hot tub/shower! The bathroom area also included double sinks. It was soooooooooo nice, I hated to leave today!
I would definitely stay there again. The front desk clerks and manager were very helpful and nice. Lisa even showed me the new room before I confirmed that I'd take it.
Again, don't pay extra for the Oceanview room. Stick to the Spa rooms in the Spa building and you will be well pleased.

  • Liked — The rooms in the Spa building were beautiful.
  • Disliked — The outdated rooms including outside entrance into the rooms in the building which houses the Oceanview rooms
  • Stayed March 2008, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2008

We stayed for 3 nights in mid March 2008. The hotel is in a perfect location. The restaurant staff was great, but the front desk staff was not very friendly. We had a pleasant stay, since the room was clean and functional, and we were close to all the main points of interest. However, we definitely have had better rooms for the same price. The hotel definitely needs to be updated. You will have a great time as long as you have reasonable expectations.

  • Liked — Location and the clean rooms
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 23, 2008

While we were checking in, our front desk clerk quit taking care of us to answer the phone and did not get back to us. We did not know where our room was located. So we wondered around looking for it, thinking foolishly that a 400 number would be on the fourth floor. A house keeper finally told us were our room was. Then none of the door keys worked. I had to find my way back to the front desk and ask for room keys that worked and a map. They were quite snooty and rude.
Our room was nice enough, no carpets,and newer tile and wood floors.
BUT it was the noisiest air conditioner I ever had. It vibrated the room and went on and off multiple times during the night waking us up. We had to put pillows and the lamp against it to stop some of the vibrations.
The bed was not very comfortable. The pool area was quiet and nice, the beach was small, and ok except for the construction taking place on the addition.

  • Liked — pool
  • Disliked — frond desk experience, very noisey air conditioner
  • Stayed March 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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