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“Central to Key West Activities” 5 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Ranked #9 of 40 hotels in Key West
Bedford, New Hampshire, United States
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Central to Key West Activities”
5 of 5 stars Reviewed January 31, 2013

Had a great return visit to the Pier House this week. We had five people in two rooms, both of which were suites with convertible sofa beds. The layout was perfect for us. The rooms looked newly renovated and the bathrooms were super clean. The location is truly central to the nucleus of Key West activities, a block from Mallory Square and just off Duval. Head in the other direction and you're on the working waterfront via the A&B marina. Sunset cruises on the fleet of sailing ships are a couple hundred yards away.

The Pier House has a small but well maintained beach, with nice lounge chairs and an attendance to bring you towels. The pool and hot tub sit just behind it, and there's a beach bar to the side. You don't need to move more than 100' during the day if you don't want to!

Room Tip: Room 193 is a Parlor Suite with a ground level patio and is close to the pool. Ideal to sit outside...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierHouseManagement, eMarketing Manager at Pier House Resort and Spa, responded to this review, February 5, 2013
Hi Matt,
We appreciate your detailed review and the addition of a room tip. We value your continued patronage and hope to see you again on your next visit to Key West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Marta, Colombia
Top Contributor
128 reviews 128 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 28, 2013

Very nice hotel - beautiful and clean with very good customer service. The bar is very nice and the food very good - all within walking distance to all the hangouts. Our room was spacious and quite large and recently remodeled. Safe and secure with free parking.. No doubts about returning..

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 28, 2013

This was our second visit to the Pier House. The first stay was in May 2009, and both experiences were wonderful. We were in the Spa building this time (first time was in main building). We had a perfect room at the end of the building that had a water view and a large balcony. Although, we spent more time exploring Key West then being in the room, the time we were in the room we were really comfortable and the bathroom was spacious. We also enjoyed being so close to the spa, gym, and hot tub (just put on our robe and walked downstairs). Location can't be beat and be sure to rent a bike (they will deliver to the Pier House). I did see only 1 ant and heard no drunk people-it was actually surprisingly quiet. The resort bars and great to start or finish the night and the food decent too! We had a great time and we will be back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 28, 2013

My husband and I stayed here a number of years ago and were so disappointed with that stay we checked out early (don't think that Trip Advisor review is available anymore). The bathroom needed a serious update - was just white tiled 1950s style with a huge fan, the landscaping was a jungle, and the pool was also from the 1950s - just a rectangle in cement. Registered guests had to pay $10 to use the fitness room! We paid the $75 early departure fee and got out of there!

On subsequent trips to Key West, we'd pop into the Pier House grounds to see if there were any changes - and there were. We noticed the landscaping got a nice trim, the pool was redone and enlarged and very welcoming, and the outdoor bar area was inviting. So based on that and the room rate my husband was able to negotiate, we decided to spend our Key West vacation at the Pier House this past December.

We booked a Lanai Pool Room - the balcony overlooked the little koi pond and pool. The bed was a pillowtop mattress and so comfortable. The biggest surprise was the bathroom - nicely redone - the shower was retiled in a sandstone color with shell tile accents - very soothing and the large showerhead gave excellent pressure. The room included a small refrigerator, which always comes in handy.

We checked out the fitness room - no charge for guests now, and theres a Mexican tiled, but very small hot tub (fits maybe two people) through the fitness area. We enjoyed the pool, with the landscaping nicely done to include the pool area now. The bar services the guests at the pool and we treated ourselves with a drink and lobster BLTs - very tasty! There's a bit of a beach where you can get your pool towels.

We also had breakfast one morning at the Harborview Restaurant - lovely overlooking the ocean as we sipped our coffee.

Pier House is at the end of Duval, but it's a quiet oasis from the bustle of the crowds. So convenient to leave your car in the lot and walk to nearby Mallory Square or restaurants.

Two disappointments to note: On check-in, my husband was expecting two faxes. The clerk wasn't aware of them and was very dismissive to us about them. The other reservationist acknowledged the faxes and handed them over. If he hadn't been there, I don't think we would have gotten them.

Also, it was very disappointing to see Pier House still using the $75 early departure fee. By keeping the guests happy, there is no need to have that in place. This is the only placed I've ever stayed that had that strict penalty.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 28, 2013

The amenities are nice and reasonable considering the location. The hotel is tucked away from busy Duval Street but close so it's nice to be able to walk to restaurants and shopping. We used the spa and the treatments were excellent and not too over priced. The spa itself could use some updating but overall is nice. Rooms were nice and clean. Pool area is very small with no umbrellas if you like shade. A major plus to this hotel is that it's quiet yet close to Duval. I would stay here again when visiting Key West.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed January 28, 2013

Up all night because of loud people returning from the bars. Noisy musty and moldy smells emanating from the A/C. A/C so loud we could not hear ourselves think! Noisy doors and hallways echoing the slamming at all hours! Cheap blinds that do no block out the morning light. Ants, ants, ants EVERYWHERE! Do your research -- for that kind of money, so many other better options of where to stay on Key West.

Room Tip: If you must stay here avoid the pool area rooms as it close to the bar area and welcomes all night n...
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2013

This was our second visit to Pier House but the first time we have stayed there and I didn't want to leave. Absolutely amazing location with the most beautiful grounds with a vast selection of tropical plants and trees which are extremely well maintained. Every member of staff we encountered were very friendly and helpful. The room we had was immaculate, very quiet and comfortable. The Harbour View Cafe served the most delicious breakfast with superb service by the staff, dinner was great too. The pool area and the lovely little beach was also very well maintained. We can honestly say that Pier House is one of the best hotels we have ever stayed at and will certainly go back again whenever possible.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pier House Resort and Spa

Also Known As:
Pier House Hotel Key West
Pier House Hotel
Pier Hotel Key West
Pier House Key West
Pier House Key West Florida
Pier Resort
Pier Key West
Pier House Key West Fl
Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Luxury Hotel in Key West
#3 Top resorts Hotel in Key West
#13 Romantic Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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