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“Perfect Location for first time visitors to Key West” 5 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Vacation in Paradise
Ranked #9 of 41 hotels in Key West
Baltimore, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
“Perfect Location for first time visitors to Key West”
5 of 5 stars Reviewed December 12, 2012

This was our first visit to Key West and we made the perfect choice of hotels. The Pier House is at 1 Duval Street and is in walking distance to all the major attractions of Key West. Our room was one of the Lanai rooms with 2 queen beds. It was on the second floor of this building, no elevator service to this building but that was the only negative. The room was lovely and overlooked the gardens and pool. The bathroom was lovely with a huge shower, no tub but we loved the large shower. The beds were comfy, we would have preferred a king bed but none were available. It has a small frig and one cup coffee maker, desk with free wifii. The staff was lovely and the grounds were beautiful and spotless. The breakfasts were delicious and overlooked the water. The beach was tiny but it was a little too windy and cool for the beach when we were there on Thanksgiving. This was a great place to stay and we would definitely recommend it!

Room Tip: The Lanai rooms were lovely, be careful to book early
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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london
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed December 8, 2012

Was initially seriously disappointed with this place.
Were shown 5 different rooms before 'settling' on one that was passable.
Initial impressions are good:
- easy check in
- good location if you want to be in the thick of it in Duval St, take guidance on this as Duval St may not be for you and Key West has so much more to offer
- friendly service and concierge which organised some great trips for us

HOWEVER.....

No good:
- had to be shown to 5 different rooms before we agreed on one which was passable
- initially tiny dark room on the ground floor no way commensurate with the price which was even in the off season
- then a room on a dirty 1st floor directly above reception with music blaring from the reception
- we then agreed on a two room upgrade to a large, bright and airy room overlooking a parallel street to Duvall.
- it STANK. Every time I went into it we had to spray deodorant/perfume to hide the smell
- we had to ask for the sheets to be changed as they had clearly made up the bed without fresh sheets, filth which is unacceptable
- rickety old doors which let in a draught and no proper curtains so don't expect a good nights sleep.

Which makes me think - what's the point. I was so annoyed at myself for pre-booking 3 nights here and was actually about to leave and go elsewhere on the first night.

I don't think a hotel like this will last long in Key West under the current management. Yes, there are a lot of first time visitors but I would hazard a guess that there is also a large proportion of return visitors, including myself and I won't give this place a second look again.

Trouble is Key West has its own standards which are more akin to Europe's. Shop around here and don't put this place high on your list. Your hard earned cash deserves to go further.

Room Tip: If you must stay here - ask for the newest rooms or ones in the Spa building. The standard rooms are...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, eMarketing Manager at Pier House Resort and Spa, responded to this review, December 10, 2012
Thank you for the review and taking time to share your experience. We value your feedback as an opportunity to continually identify issues and improve our service. I am disappointed to learn that we did not meet your expectations. Please accept my apology. I was in constant contact with the agency you reserved your stay with and sincerely thought that we had found you the perfect room. You also noted a few concerns here that we weren't made aware of during your visit. Please don't hesitate to contact me directly at 305-295-3236.
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york
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

Thank you for everything! Loved the bars, the staff, and mostly everything else. Our group was pretty rowdy but your staff just smiled and indulged us. We went out to a lot of bars but always gravitated back ti the bar next to the beach. We'll be back next year for sure.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Executive Housekeeper at Pier House Resort and Spa, responded to this review, December 6, 2012
Hi Scott, we're glad you enjoyed your time here! We're sorry to hear your pillows weren't to your satisfaction. If on your next stay you are unhappy with any of your bedding please contact housekeeping right away and we'll make sure to correct anything that isn't to your liking.
Eric Van Hove
Executive Housekeeper
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Arlington, Virginia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 26, 2012

First time to Key West. Didnt know what to expect, and i dont know if it is the nicest place to stay in Key West or not, but it was pretty nice. Its Key West, so people want open air, and there were sets of two story buildings that all connected by open air walkways. Good rooms. Clean. Nice areas near the water, beautiful sunset terrace for drinks or dinner, and it is at the end of Duval St. so it is near the action. All good.

The down side are things the hotel may or may not be able to control... that end of the island is like Grand Central on the water and in the air ... jet skis and boats every 30 seconds, jets and prop planes every other minute, so "peaceful" is not the word to use. and the private beach is small and next to the Tiki bar which is loud after about 3 pm. And the check in / front desk area felt more like a motel (albeit a nice one) than a 5-star resort. but after all , its Key West, so its a mix of southern beach rural with a splash of New Orleans.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2012

very nice room. just get a standard room near the pool. it's all that you'll need and its the very best value. the most perfect location in key west. in the middle of everything but bery quiet and calm on hotel grounds. nice private beach on the gulf side. pretty pool. nice restaurants, bars and tiki bar. stayed 4 nights.

Room Tip: get a standard room near the pool. while it was very nice, we didn't like the layout and locati...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarks Summit, Pennsylvania
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 20, 2012

This was an above average hotel in Key West, Florida. The location is perfect - on the end of Duval Street so there is no noise or honkey tonk yet you are in easy walking distance of the heart of the latter should you wish to party. The hotel rooms are nicely appointed, room service is excellent and the restaurant serves tasty food and drinks. There is a VERY wee beach but that is more than most hotels in Key West have. The only minus was the shower - it was a rainfall shower and the spray couldn't be adjusted so you had to hug the wall. Other than that small caveat I think you will be well pleased if you chose the Pier House for your stay in Key West. There is a Cuban restaurant just up the ocean walkway that is over the moon fabulous. Get the Cuban sandwich there - just the memory makes my mouth water. Rent a bike - it is the best way to see all of Key West easily.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2012

Let's face it. Key West isn't that big of a place. Duval Street is what people will want to see and the Pier House is right on the end of Duval Street. Close enough where you are right where you want to be but isolated enough where you won't hear noise when you want quiet. A private beach area was awesome. Sure the beach itself isn't huge but it was perfect. Quiet, secluded, wonderful view of the sunset.

I would love to go back to Key West again and again and I couldn't fathom staying anywhere else. Staff was friendly and helpful; check-in was simple. Once we arrived we never took the car out, everything we wanted was within walking distance. Stayed over Labor Day weekend.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, eMarketing Manager at Pier House Resort and Spa, responded to this review, November 19, 2012
What great compliments. Thank you for taking the time to write a review, we're glad you had such a nice stay with us. We hope to see you back on our beach when your travels bring to back to Key West!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#3 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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