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Pier House Resort and Spa: Traveler Reviews

4.0 of 5
1 Duval St, Key West, FL 33040
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Pier House Resort and Spa
Ranked #10 of 42 hotels in Key West
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761 reviews from our community

Traveler rating
    450
    187
    59
    33
    32
See reviews for
Families
100
 
Couples
399
 
Solo
13
 
Business
13
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
york
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“Awesome place and service, but get some better pillows.”
5 of 5 stars Reviewed December 3, 2012 via mobile

Thank you for everything! Loved the bars, the staff, and mostly everything else. Our group was pretty rowdy but your staff just smiled and indulged us. We went out to a lot of bars but always gravitated back ti the bar next to the beach. We'll be back next year for sure.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Executive Housekeeper at Pier House Resort and Spa, responded to this review
December 6, 2012
Hi Scott, we're glad you enjoyed your time here! We're sorry to hear your pillows weren't to your satisfaction. If on your next stay you are unhappy with any of your bedding please contact housekeeping right away and we'll make sure to correct anything that isn't to your liking.
Eric Van Hove
Executive Housekeeper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“I didnt know what to expect...but very pleasant”
3 of 5 stars Reviewed November 26, 2012

First time to Key West. Didnt know what to expect, and i dont know if it is the nicest place to stay in Key West or not, but it was pretty nice. Its Key West, so people want open air, and there were sets of two story buildings that all connected by open air walkways. Good rooms. Clean. Nice areas near the water, beautiful sunset terrace for drinks or dinner, and it is at the end of Duval St. so it is near the action. All good.

The down side are things the hotel may or may not be able to control... that end of the island is like Grand Central on the water and in the air ... jet skis and boats every 30 seconds, jets and prop planes every other minute, so "peaceful" is not the word to use. and the private beach is small and next to the Tiki bar which is loud after about 3 pm. And the check in / front desk area felt more like a motel (albeit a nice one) than a 5-star resort. but after all , its Key West, so its a mix of southern beach rural with a splash of New Orleans.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“best hotel in Key West”
5 of 5 stars Reviewed November 25, 2012

very nice room. just get a standard room near the pool. it's all that you'll need and its the very best value. the most perfect location in key west. in the middle of everything but bery quiet and calm on hotel grounds. nice private beach on the gulf side. pretty pool. nice restaurants, bars and tiki bar. stayed 4 nights.

Room Tip: get a standard room near the pool. while it was very nice, we didn't like the layout and locati...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarks Summit, Pennsylvania
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
“Great location in Key West.”
4 of 5 stars Reviewed November 20, 2012

This was an above average hotel in Key West, Florida. The location is perfect - on the end of Duval Street so there is no noise or honkey tonk yet you are in easy walking distance of the heart of the latter should you wish to party. The hotel rooms are nicely appointed, room service is excellent and the restaurant serves tasty food and drinks. There is a VERY wee beach but that is more than most hotels in Key West have. The only minus was the shower - it was a rainfall shower and the spray couldn't be adjusted so you had to hug the wall. Other than that small caveat I think you will be well pleased if you chose the Pier House for your stay in Key West. There is a Cuban restaurant just up the ocean walkway that is over the moon fabulous. Get the Cuban sandwich there - just the memory makes my mouth water. Rent a bike - it is the best way to see all of Key West easily.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“The Best!”
5 of 5 stars Reviewed November 18, 2012

Let's face it. Key West isn't that big of a place. Duval Street is what people will want to see and the Pier House is right on the end of Duval Street. Close enough where you are right where you want to be but isolated enough where you won't hear noise when you want quiet. A private beach area was awesome. Sure the beach itself isn't huge but it was perfect. Quiet, secluded, wonderful view of the sunset.

I would love to go back to Key West again and again and I couldn't fathom staying anywhere else. Staff was friendly and helpful; check-in was simple. Once we arrived we never took the car out, everything we wanted was within walking distance. Stayed over Labor Day weekend.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask stormchaser0403 about Pier House Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, eMarketing Manager at Pier House Resort and Spa, responded to this review
November 19, 2012
What great compliments. Thank you for taking the time to write a review, we're glad you had such a nice stay with us. We hope to see you back on our beach when your travels bring to back to Key West!
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Pier House Resort and Spa
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Additional Information about Pier House Resort and Spa

Also Known As:
Pier House Hotel Key West
Pier House Hotel
Pier Hotel Key West
Pier House Key West
Pier House Key West Florida
Pier Resort
Pier Key West
Pier House Key West Fl
Address: 1 Duval St, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotels in Key West
#4 Luxury Hotels in Key West
#4 Top resorts Hotels in Key West
#13 Romantic Hotels in Key West
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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