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“absolute ahhh!” 5 of 5 stars
Review of Pier House Resort and Spa

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Pier House Resort and Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Ranked #11 of 44 Hotels in Key West
Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“absolute ahhh!”
5 of 5 stars Reviewed April 1, 2011

My Husband and I have been to Key West many times over the past 20 years, so we are familiar with the island. We have almost always stayed on the other side of the island which is rather remote. This was our first stay at pier House, and we could not have been more pleased, with everything! We only had 3-1/2 days to spend there and that was too short. We had requested a Lanai room, second floor, and it was really perfect. The property has heavy foliage all over. It is so beautiful and provides great privacy on the balcony. We had breakfast
at the Harbor Side Cafe each morning, everything was so delicious. We had terrific service from check in to check out. I loved being able to get up each morning and walk around old town watching the place wake up. We really enjoyed drinks and food at the Beach Bar late in the day. The private beach and pool are very nice. You will be very happy if you choose this resort. We will definitely return at our next opportunity! Kudos to the entire staff there.

Room Tip: request an upper level room
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,298 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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mt pleasant sc
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 31, 2011

The lovely Pier House in Key West was to be our great extravagance for our Florida getaway. The photos of the rooms, amenities and location seemed perfect. However, our room was small and right near the office and elevator. During our 2 nights stay we heard what sounded like a heard of elephants right outside our door all night long-both nights. So noisy and yet the room was charming with its 4 poster beds, plantation shutters, modern bath and private patio. We mentioned the problem to the desk staff upon departure but they took no interest in our problem. What a disappointment for a high end property like Pier House! If you stay there, ask to see the room first. If it is near an elevator, just know that it will be noisy all night long. No carpet. Just tile and no accoustics! They need to put carpet in the hallways to make for a more restful night for all guests.
The best part of Pier House is Bill who works security at the front parking lot! He helped us by providing us with a list of the best places in town for food and beverage. Superb guy who was a great ambassador for Pier House and Key West!

Room Tip: Get a room that overlooks the gulf!
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  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2011

My husband and I stayed here with another couple last weekend. We had an excellent time. The hotel is very nice and is in the perfect location. It has its own private beach which was very convenient. The food at the beach bar was good as were the drinks. The waitstaff was great. The pool is also nice. We could not go in the hot tub as it was scalding hot.
The bathrooms in the beach area were not well attended and were dirty which was gross. I was not expecting this considering the quality and price of the hotel.
Our room was in the Caribbean Spa. It was large and well decorated. One strange thing was the maid cart was parked in front of our room, 605, for pretty much our entire 5 day stay. I am not sure why as there are not that many rooms on our floor and they are spread out.
We would definitely go back again and recommend to others :)

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2011

We were fortunate enough to recently spend 3 days at the Pier House Resort. We had a queen sized bed with an ocean front view, what a view!!! The front desk staff was friendly and efficient at check in as was any dealings we had with the parking lot security. Housekeeping kept our room immaculate. Can't say anything about the restaurant or concierge because we did not have any dealings with them. Beautifully landscaped grounds, pool area looked inviting although we did not get a chance to use it. The best thing about the Pier House is the location, it is at the very end of Duval Street, maybe a 5 minute walk to Mallory Square where everyone goes for sunset celebration each evening. Plenty of restaurants, bars and shopping within a quick stroll. Spring Break was in full swing but you would not know by how quiet it was in our room.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerringong, Australia
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 14, 2011

We had a Harbor Loft Suite which was very comfortable and well appointed except for storage space. Bed was very comfy and the living area a good area to chill - not that we spent much time there with so much to do and see in Key West. Staff were very attentive and friendly. We could have spent another week there - easily!

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basehor, Kansas
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 9, 2011

Had a great oceanfront room. Nice size room with comfortable king bed. The best part was the location, right at the end of Duval St., but far enough away so that you could not hear all the action! Walking distance to most locations. Small beach area, but well kept. Would definately stay here again!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 7, 2011

Very nice hotel with excellent KW location. Close to many activities and shops. Easy walk to most downtown KW locations.
Enjoyed to hotel - service was very good, room was excellent with nice view and privacy. We enjoyed to Yoga on the beach during the visit. Did not spend much time at the pool or beach but both looked very nice. Big waterfront area with plenty of room for swimming.

I would recommend this location

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#6 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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