The place itself, as a whole is very nice: different pools at different temperatures, and a lot of space. Friendly customers too.
However, although the rooms are very expensive, they have never been renovated, it is really getting old...if not dirty. Ten years later, same furniture, same bed spreads, same closets litterally falling apart, same bathroom equipments looking very old if not simply broken.
When something goes wrong, you can be sure that no matter what, you will have to ask again and again, because the staff doesn't seem to care at all. They don't seem to care about cleaning the place either. Many times, at 8 AM, for breakfast, you have to clean your table yourself, because the staff PRETEND not to see the french fries or cigarettes sitting there since the day before, or glasses and cans sitting on the floor for several days! I had to get rid of them myself, and insist that a cleaning person would clean my table! Having breakfast among the garbage from the previous day is not a good experience, and it happened several times. Will not go back there again, although i tried several times, hoping it would get better over the years...but on the contrary. Waste of money and energy, plus big frustration.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.