We initially rented two scooters for a day from the Roosevelt location. The very nice girl who took care of us showed us how everything worked on the scooters, had us do a quick demo ride in the parking lots and had us on our way in short order. The following morning we stopped by to extend the rental for another 24 hours, and the same lovely girl took care of us. We got a different scooter for my husband, as the one from the first day kept trying to stall. Riding home from watching the sunset, we found out that the lights on his new scooter weren't working. Since we were headed straight to the hotel and leaving the following morning, it wasn't that big a deal for us. They apologized for the lights when we told them the next morning. Even got a quick ride back to our hotel!