My husband had a conference at the Ocean Reef Club recently and we stayed for four nights. The 'community' is gorgeous and absolutely pristine (maybe a little too Stepford-ish pristine?). The pool area was fabulous and it was fun lying on a chaise lounge at the water's edge and gazing into the bay. I enjoyed the food--especially amazing considering that it was 'meeting food.' Our room was spacious, functional, and pretty.
So why the average rating?
1.) Arrival. I didn't know what type of room my husband had reserved so I asked the person checking us in if we had an ocean view. Rather testily he snapped, "I gave you the room you reserved--no ocean view." This irritated us just enough that, rather than ask for and pay for an upgrade, we grabbed our non-ocean view room key and slunk away.
2.) Pool grill/bar service. Horrible. Nasty wait stuff who pretended like they didn't see patrons sitting at a table. I would say they favored the members but, after watching them for awhile, don't think that was true. They spread their distain around to everyone.
3.) Housekeeping. Actually this got to be funny and something my husband and I made bets on every day--would we or would we not be the grateful recipients of washcloths? I wrote notes, I asked directly--didn't matter. Ever hopeful, we would return to our room after it was cleaned each day, only to have our hopes of scoring washcloths dashed. A quick call to Housekeeping was all it took but honestly, pretty ridiculous for a resort of this caliber. Finding a small plastic football in the room upon arrival was a little disconcerting as well.
4.) My last 'con' is purely a personal preference but did impact my enjoyment of the resort--as other posters have mentioned, Ocean Reef is a fair jaunt from Key Largo. I'd prefer staying in Key Largo proper, or at least 7-8 miles closer.
Good or bad customer service can make or break a business for me. If a hotel/restaurant doesn't appear to want my business, that's fine. Other places do. My husband and I love fine resorts and recognize that this is a lovely property--maybe just not for us in the future.
- Also Known As:
- Ocean Reef Club Hotel Key Largo
- Ocean Reef Hotel
- Ocean Reef Key Largo