Our 1st time to Key Largo, booked hotel based on this website. The reason I say it is not a resort, is b/c there are no bars, restaurants, spa, golf course or gift shop---which defines a true "resort", given my experience of traveling. But what you will get is plenty of relaxing peace and quiet here. Staff all nice, rooms Very clean, grounds, pool area (heated pool), beach even gets raked, all clean and quiet-unless some noise from next door hotels, but the hotel itself is quiet. No restaurant or cont. breakfast offered here, but fridge in room with stores close by. Stayed in 3 different rooms, but not a suite with kitchen. Grills on property and a lot of people cooking food outside. Problems with squirrels which I hated b/c I just hate them-rats in fur coats! They only offered cleaning svc in the rooms every 3 days, so I had to take out our trash, go ask for clean towels, drop off dirty ones, ask for extra coffee, cream, sugar, soap, etc, etc. Word got back to the front desk that I thought this was not fair for the amt. of $$$ we were paying for a hotel---Not a Resort, so they are suppose to be changing the policy to "light touch" upon request, which is what it should be in the 1st place---After all, aren't we ALL suppose to be on Vacation??? Pool and hot tub are open at night and nice to sit in the hot tub and star gaze with a glass of wine. They have a small fridge at the pool with bottled water and a bowl of fruit for taking. All the rooms have books in them, ceiling fans, small tv, clock, but no phones, which I liked anyway. 1st night we stayed in a very nice queen room with a great shower with glass block-no shower curtain which was great, called the Kiwi room(which was my fav). The bed was comfortable, but the pillows-we requested foam, were all knotted up and seemed old. All the rooms are named, not numbered. We also stayed in a large king room called the Sugar Apple room with nice bathroom, and both had great working A/C as well. The king bed in the Sugar Apple was comfortable too, but again, the pillows-foam, were a bit lumpy and seemed old. We do not use feather pillows, so maybe they are nicer. Only draw back---for me was the light coming in the room at the Sugar Apple room from the bright parking lot lights, plus some uplighting surrounding the room. My husband loved the Sugar Apple room. The room has a nice private walk out small patio for morning coffee, a step up to the bathroom, small love seat, nice tile, and I cannot say enough about how clean the property is. Our last night we stayed in the Mango room-king bed, nice size room, but very small bathroom with tub/shower combo, which I don't care for. I enjoy a shower only in a hotel room and don't like it when the shower curtain blows on you. The king bed in the Mango room seemed to be old or worn out, and not as comfortable as the beds in the other rooms. It moved every time we did and made squeek noises with every move, so probably just needs to be replaced. The grounds have a nice tennis court, which we did not play. They have a nice bay front pier with chairs for sunning, and watching sunsets. We had lunch at Tug Boats and loved it, great food. Dinner at The Big Chill and it was excellent with very good prices. I had the Angel hair pasta with shrimp, garlic & olive oil sauce, and we counted 13 shrimp for $16.95, which came with nice size dinner salad. Dinner at Ballyhoo's was not at all good, as my scallops were gritty and the Key Lime pie was strange with some kind of whipped cream mixed in it. All in all, we would stay at the Kona Kai again, but in a King suite with a kitchen and grill outside. Note: Do Not forget to pack your bug spray, as sitting outside early morning or anytime after sunset, you will get bit. We asked for a late check-out, but was denied. We had a 5pm flight and would have been nice to take a swim or sit in the hot tub, then shower, and keep luggage in the room, till 12 or 1. With only 11 rooms getting cleaned every 3rd day, you would think that would have been possible. But, they did let us clean up in the small powder room inside the small lobby before leaving. If you have a late flight, maybe ask ahead of time when you make your resv. for a possible late checkout, as it never hurts to ask. Again, the hotel staff are all very nice and will help out anyway they can and give tips on everything you want to do, where to eat, etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.