my husband and i stayed there for 3 nights. we were told the keys are casual...so we were expecting it. but the hotel is very dated. you can tell it was an old westin that was never updated. the beds were okay...the room was a typical oceanfront room...a little musty but clean. FYI canopy view means your room is the same level as the trees so all you see is branches. Don't Eat On Site. extremely overpriced and apparently no one eats there anyway. the hotel was bustling with people during the day, but come dinner time the parking lot emptied out. the food and beverage outlets were barren. we had breakfast in the restaurant and it cost $40 for 2 for a nasty buffet. i don't mind paying $$ for good food but this was just barely edible. The beach is just some sand they threw down 10 yrs ago. not the kind of beach you can play in the sand and its very small, but it served its purpose as long as you just want to lay on a beach chair and tan. the pool is in the parking lot on the other side of the resort and its small. we won't stay there again.

I followed the reviews closely for two months before stay at the Key Largo Grande and I have to say the people who gave negative reviews were speaking the truth when they mentioned how bad the customer service was! I should have listened and rebooked elsewhere. The front desk folks were doing their job but during check-in many people were complaining about having booked a water view room but were given canopy rooms, etc. The check in staff was trying to move guests thru the process like cattle. I upgraded from a Keys room to a Waterview room and she tried to charge me $60 more when previously they quoted me $40 more for an upgrade. They tried to rip me off another $20 on top of the ridiculous $10/day parking fee. I was placed on the end near the watersports rentals on the 3rd floor which was ok - we had a nice view but two large palm trees blocked upper part of it. 3rd day was awful. The entire beach was subjected to the landscaping team with front end loaders, chainsaws, a cherry picker and loud leaf blowers trimming trees and bushes. This went on all morning. EVERYONE was getting extremely irritated at the noise level and I even heard the landscaping guy driving the front end loader and cherry picker comment to his boss "We're ruining everyone's vacation". All in all the hotel is pretty, beach is nice but the restaurants and bar are to be avoided at all costs. The people that work there have NO customer service skills and can't seem to crack a smile. The bartender at the tiki bar on the beach, a heavy set guy with a bowl haircut named "Chris", seemed to be put upon to serve people drinks. I walked up to get a frozen rum runner and he made a comment to a man sitting there "Great, I've got to stay another ten minutes". He charged me $9 for small frozen Rum Runner and it had no alcohol in it whatsoever. The man sitting at the bar later came over to me and made a comment to me about how rude he was and he'd rather go buy his own blender and make his own drinks that deal with that and be charged out the wazoo. We went to the restaurant bar the next night to sit and have a few drinks and when we saw "Chris" operating the inside bar we did an about face and left - no way did we want to waste our money on drinks and deal with his sour attitude! I have to say the maid service did an excellent job - our room was attended to every day and everything was clean and replenished. The beds were uncomfortable - felt like mine was broken and someone placed a board underneath the mattress. The water sports are pricey. We watched a wedding onsite - which consisted of the property sticking two tiki torches in the sand and setting out some fold out chairs - and they brag about their great wedding services...???? I won't go back - next time I'll go further down the Keys to Islamorada or just go to Key West. The adult pool was overrun with a bunch of pre-teen kids who were screaming and running in and out of the hot-tub (which clearly states no one over the age of 18). We did not eat at the hotel and I have to think previous posters for warning us not to. You saved us alot of grief. This place needs to put all their staff through customer service skills training. If they had happier employees who really tried to please the guests this place would be much more enjoyable to stay at. Also the water pressure in the bathroom was very low and we had problems with the a/c clicking on and off. To top it off a skunk visited the hotel the second night we were there and stunk up the place. We also saw a snake run across the walkway near the lobby as we were walking to our car. My last night there I was trying to photograph the sunset at the end of their long dock. The wedding party photographer came marching down the dock with bride and groom in tow and actually asked me to get up and move so she could photograph the wedding couple. Now she had the ENTIRE dock to get the sunset but asked me to move - I thought that was so rude, especially since the sun already set by the time she got them to pose. I won't return to the Key Largo Grande. Listen to the people who give the real reviews of this place and heed their advice - you'll be sorry if you don't!

Wow! The pictures on their web site look great, but the place looks nothing like that in reality! For example, the brown spreads in the pictures of the beds don't exist. The beds are all white made up with cheap cotton duvet covers and cheap sheets that are scratchy and nubby. The down duvet if very thin and the feather pillows are a joke! Some of the worst quality I've ever seen!
We were so disappointed!
This is a very old and quite run down resort like most of the properties in Key Largo. The lobby looks like something out of the 80's... alot of dark wood and browns.
The first room were given was dark and smelled awful and the pillows were all misshapen and the bedding wrinkled. We went back to the front desk and were given three other rooms to choose from. The first smelled even worse, the second was filthy, and the third was ok. The bed linens were still wrinkled and the pillows a mess but we settled on that room with a promise of new pillows. The pool is next to the road on the polar opposite side of the property from the beach...very inconvenient. There are two small pools with an extremely loud waterfall between them, (I guess to drowned out the sound from the road) and a hot tub that you have to be 18 to go into. (not a popular rule to my 13 and 15 year olds). We couldn't spend much time at the pool anyway because the mosquitoes were everywhere!
The beach is horrible. Very small and rocky. The restaurant and bar are on the third floor and getting off the elevator was like stepping out of a time machine back to the early eighties. Dark, Dark wood and old everthing! Very depressing.
We would not go back here if they paid us!!!
P.S. We checked out the Marriot in Key Largo to see if it was better, but it was even worse! A total dive! I can't believe Marriot would even put their name on it!

Just came back from a stay at key largo grande resort.
I was a little nervous booking this place due to some of the negative reviews, but am VERY glad I did! This place is awesome! We had an ocean view on the 4th floor. I highly reccomend an ocean room on the 4th floor! Beautiful view!
Good size room for two or four people.
The beach is small like reviews state, but you don't even notice because it's a great beach, w/a great tiki bar! They had all kinds of water sports you can rent right there on the beach, and a nice
dock to walk out on and watch the sunset, or observe ocean life.
the hotel lobby is beautiful, this place is big- Treetops restaurant was closed due to renovations, so we had breakfast at the hotel cafe-EXPENSIVE-we ordered 2 bagels and coffee-$20.00! We had dinner at parrots bar (hotel bar) one night-it was nice-they had live entertainment, bartender was friendly and there were only a few people in the place wich was nice. Pricey- but a fun place! they have 2 pools, both w/waterfalls, very beautiful in person. If you want to swim at night no one is there, we had it to ourself, so it was perfect. in fact, during the day it wasn't crowded either. Grounds are beautiful to walk, VERY TROPICAL, lots of mangrove trees, palms etc. you'll get lots of excersize, big place! They also have a fitness room, gift shop and hair salon. Staff was nice enough. Front desk clerk friendly. driving around the town we saw all the hotels we had checked out online, and BY FAR this is the best looking place!!!! I highly reccomend this place for couples, and families. You don't have to the leave hotel, they have everything! Pictures don't do it any justice, you have to see it in person! Oh-to all the reviews that say "Snappers" is a good place to eat- BLAH- its terrible! I reccomend "Bayside grill".