Most of the good things others have said are true. We have a suite on the 4th floor overlooking the bay above the trees and its lovely to be here thats for sure, yet for a Hilton "resort" it lacks something. The word "resort" is somehow a special word to be used carefully and while this hotel is undoubtedly good for the keys it is not by any means of the best resort standard.

Hilton need to spend a few million dollars lifting this property. Our room has had money spent. The bath it nice, there is a separate shower, and plenty of room for 2 adults and 2 kids, however it was clearly not cared for by staff. Signs were faded and old, paint was chipped and dirty and it was clear that housekeeping clean rooms here but management never reviews or supervises or pays much attention to overall condition.

HHONORS

As Hilton Gold we always expect something special from Hilton particularly when we are here as now with the famiiy. Treatment of HHONORS gold at this hotel is not great. It requires arguement and confrontation which detracts from the stress free vacation that staying at a resort should be. This hotel provides continental breakfast for 2, despite there being 4 people in the room. Upgrade to a full breakfast is $5 a head. I used two vouchers for todays breakfast and will go local tomorrow morning. We were given bottles of water at reception to take to the room and after an arguement with reception, the crazy resort charge was waived totally.

Breakfast

My son had a nice Omelette freshly made which he says was excellent however the buffet breakfast is lacking in choices and mediocre compared to most other Hiltons and not befitting of a resort charging $20 for breakfast. What made it so bad? It is personal preferences but there was no cold meats or cheeses, no berries, no salmon, no freshly baked bread, no waffles, no expresso or cappucino... Come on Hilton you have a lovely location and this breakfast was one up from a free breakfast at the Holiday Inn Express!

Internet

Of course the internet is an essential these days and as HHONORS gold my internet was free, however I am downstairs in the public areas using WIFI to write this review because the internet in the rooms is very weak and pretty much non existant most of the time. If I was paying for this internet access I would demand a refund because the service is so bad.

Overall this is a good hotel despite my comments but like many American hotels it does not set standards and in my opinion does not do justice to its wonderful location.

We had a wonderful visit at the Hilton Key Largo. The view from our fourth floor room was panoramic. The Florida Bay and Everglades as far as the eye could see. We saw the most incredibles sunsets ever...right from our room. The staff was very helpful in every area. We enjoyed the pool and spa area and especially enjoyed the watersports at North beach (see the review for Caribbean Watersports). We were greeted with a welcome letter that immediately explained the drawbacks of being in such a peaceful and secluded location: spotty cell phone and wi-fi coverage. We found that to be true and lowered our "plugged in" expectations. The wi-fi is better closer to the lobby, and if you have to get on the internet there are terminals available. At check out, the resort fee was removed from our bill. I don't know if it was because of the wi-fi (I had expressed my concerns on the second day) or due to my HHonors status. Either way, it was completely unexpected and appreciated. We couldn't be happier and hope to go back again and again.

For one who is used to the luxury which usually is Hilton Resorts, it may be abit of a let down. The hotel is farly old and the room we stayed in has clearly seen better days. Old carpets, unconveniently put power outlets, extremely loud ac, etc. But everything worked and it was clean.
The staff was nice, the poolboy gave out free popstickels and helped out with chairs and towels, receptionists were also nice and helpful and, with the exception of the first day, the cleaningstaff did their job.
The property was really charming, especially the beach, unfortunuately the sun didnt get there before the afternoon. The pool had sun in the morning, but the waterfall which was there to cover the sound from the road was really annoying. We stayed by the pool for max 2hrs a day, our ears couldnt take more. We did rent a Hobie Cat (2hrs/86USD) at the beach, propably the nicest thing we did at the hotel.
We didnt try the restaurant because of the bad reviews, high prices and we didnt really see anything we liked on the menu, but there are a few good restaurants only a few minutes drive away (like Mrs. Macs and Snappers).
Having said that, we paid a fairly discounted price, so some letdowns were expected.

Nice resort not to far from Miami. Only thing is that the highway disturbs the Peace on high traffic times, like between 4-5 pm. Rooms are ok, but make sure u order 3 or better 4th floor for a splendid sea view. Very nice staff, helping and funny to have a chat with. I'll be back !!!