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All 17 Key Largo hotels

Hilton Key Largo Resort: Traveler Reviews

3.5 of 5
97000 Overseas Highway, Key Largo, FL 33037
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Hilton Key Largo Resort
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Ranked #9 of 17 hotels in Key Largo
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1,188 reviews from our community

Traveler rating
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    419
    253
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    75
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Families
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Couples
551
 
Solo
19
 
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Need an outdoor refresh”
3 of 5 stars Reviewed December 5, 2012

Rooms are fine, not very modern but still good size and quality. The building is a bit old and the common area such as the bar and restaurant will benefit of a refurbishment. As well as the doors to the terrace, you can hear the sound of the sea quite well if you have a sea view room and if someone has light sleep maybe it can not be the ideal thing.
Beach is very small and water not amazing.. Let's say if you are looking for the caribbean sea go somewhere else. And Key islands are nothing special. Nothing around the hotel...
For the one having children, the hotel organizes some initiatives for them.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask superanna80 about Hilton Key Largo Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ C, Manager at Hilton Key Largo Resort, responded to this review
December 8, 2012
Dear Superanna80,

Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I’m also terribly sorry about the outside noises that disturbed your sleep. We’re working with our security team to come up with additional solutions to neutralize noise. I welcome any additional comments or suggestions you would like to share.

Warm Regards,
Russ Cronberg
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
142 reviews 142 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
50 helpful votes 50 helpful votes
“This place needs to shape up”
2 of 5 stars Reviewed December 4, 2012

I spent time here last year and was generally impressed. I don´t know if they are under new management. The breakfast is still great and so is the restaurant staff. The problem now is the cleaning of the rooms. Now it appears that the guests have to arrange their time around the cleaning. One day we had to complain as the cleaning managed to oversee the bathtub. They were going to come back and clean it but that meant that we got some more soap instead. The tub was still not cleaned. This despite a daily generous tip. The last whole day spent here we left the room at 10.30. At 1 PM we went back and the room was still not cleaned. This was not a busy day the the hotel. We were asked if all was in order and we informed about the cleaning need. They were going to deal with it right away. But, after a second tour on the beach coming back at 2.45, there was still no sign of cleaning.

Another terrible thing is the the extra Grand water view option. The trees have now grown so tall that you really do not have an undisturbed view of the ocean.

The internet is not really of reliable service either.

So, good, breakfast and breakfast and bar staff. Bad, cleaning and services.

Room Tip: If you come here and pay extra for the grand water view. Ask for a room on the forth floor. The thir...
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by semike for Key Largo
Ask semike about Hilton Key Largo Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ C, Manager at Hilton Key Largo Resort, responded to this review
December 8, 2012
Dear semike,

Thank you for your feedback as the only way we can improve or celebrate our successes are with feedback from our guests. I am very disappointed that you were not happy with your recent stay and more specifically the cleanliness. Your comments and feedback have been passed along to our housekeeping team to make sure that improvements are addressed immediately.

Thank you again so much for your feedback.

Best,
Russ Cronberg
Director of Rooms
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Springfield Illinois
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Quiet and relaxing”
4 of 5 stars Reviewed November 29, 2012

Stayed at this property for two nights. Water view was fantastic, expecially during sunset. First night we were surprised by a firepit and "Smores" which we heated over the fire ourselves. Even though we are seniors I must say this property is great for those with kids. Plenty of water activity off the small north beach. The small south beach was way cool with lots of hidden locations among the many trees. Begging grey squirrels everywhere but not a problem.
The activities manager has been there for 27 years and has the enthusiasm and energy of a high school cheerleader.
When the wind blows across the water it can be rather cool this time of year but still better than North Illinois weather!
Pool area was secluded and away from wind with a great waterfalls. Kids pool seperated from adults pool by rock wall which was nice. Staff was very accomodating regarding where to visit and where to eat.

Room Tip: Higher floor looking over the forest of trees at the water is a must. The "Canopy" view is...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask kentdan1 about Hilton Key Largo Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ C, Manager at Hilton Key Largo Resort, responded to this review
December 8, 2012
Dear Kentdan1,

Reading your feedback definitely put a smile on all of our staff's face. We are so happy that you enjoyed your stay with us especially your room and Lisa our Activities Director. We agree that she truly is an integral part of our success here.

We hope the next time you are in the area you will be back and I am sure Lisa will be waiting to help make your trip as memorable as possible!

Best,
Russ Cronberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Nice Relaxing Place”
4 of 5 stars Reviewed November 28, 2012

Hotel is right on the gulf. Very nice pool area (two separated pools, one adult only). Two small, but pretty, beaches (but then again the keys aren't known for their beaches). The kid's nature trail is a good activity for the young ones. Attentive and helpful staff. Not the newest hotel but the rooms are large and well maintained. The only annoyance I found was the additional parking fee, given that a car is about the only way to get there.

Room Tip: If you are staying for more than one night a room with a beach view is worth the extra cost. The su...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by steve r for Key Largo
Ask steve r about Hilton Key Largo Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ C, Manager at Hilton Key Largo Resort, responded to this review
December 8, 2012
Dear Steve R,

Thank you so much for taking the time to give us your feedback. We are glad you enjoyed your Waterview room and the rest of the property. In regards to your parking fee we did evaluate all of our extra charges/fees we had such as parking, internet, and others. We have decided to eliminate those fees in favor of a Resort Charge. We feel that this charge will give our guests much more value than the individual charges.

We hope the next time you are in the keys that we will get the opportunity to provide you with that same great stay again!

Best Regards,
Russ Cronberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Fun family-friendly resort”
4 of 5 stars Reviewed November 25, 2012 via mobile

We stayed at Hilton key largo for 4 nights and were pleasantly surprised! We booked an ocean view room and when we arrived we were on the 3rd floor with a room facing the ocean, but horrible view of treelines. We went to the front desk, told them our situation and were immediately placed in an beautiful 4th floor ocean view room! The rooms arent spectacular, (it is an older resort) but they are clean, comfortable and the 4th floor views are incredible! We have 2 young children that were very entertained by resort activities, the pool and even a campfire with smores! We were also thoroughly impressed with the courteous staff. The only downside was the $14/daily parking fee. This seemed a bit ridiculous, however our fees were removed because it was our anniversary. Overall, great resort!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Msray1 about Hilton Key Largo Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ C, Manager at Hilton Key Largo Resort, responded to this review
December 8, 2012
Dear Msray1,

Thank you for taking your time to give us feedback. Feedback whether it is positive or constructive is helpful to us in making our resort better for all of our guest. We are glad that you found all of the family activities to be fun and a perfect fit for your family. As for your one downfall of the parking fee we have taken much of our guests feedback and decided to eliminate several extra charges like parking and internet in favor of a resort charge. This resort charge is considerably smaller than all of those charges and we feel provides our guests much more value.

We hope the next time you are in the keys that we will get the opportunity to treat your family to another great trip!

Best Regards,
Russ Cronberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Key Largo Resort

Also Known As:
Hilton Key Largo Hotel Key Largo
Hilton Key Largo Hotel
Hilton Hotels Key Largo
Hilton Hotel Key Largo
Hilton Key Largo
Key Largo Grande Resort Beach Club
Key Largo Grande
Key Largo Hilton
Address: 97000 Overseas Highway, Key Largo, FL 33037
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotels in Key Largo
#4 Romantic Hotels in Key Largo
#5 On the Beach Hotels in Key Largo
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
No other hotel offers a Florida Keys vacation experience quite like the Hilton Key Largo. This pristine, 13-acre resort sits on the best private beach in the upper Keys — and while it’s only an hour from Miami, you’ll feel worlds away, thanks to the sparkling white sand, lush tropical greenery and exciting outdoor activities.Guests at the Hilton Key Largo can enjoy as much excitement or relaxation as they like. Activities include world-class fishing and water sports, jet skis, wave runners, and para sailing. Nearby attractions include Dolphin Cove and the John Pennekamp Coral Reef State Park, which is home to the only live coral reef in the continental United States. Kids love the hotel’s Scout About children’s program, and the whole family can enjoy the two heated swimming pools, fitness center and lighted tennis courts. Of course, there’s nothing wrong with spending hours just relaxing on the gorgeous beach and swimming in the crystal clear waters of the Gulf of Mexico. Or enjoying quiet moments in the handsomely appointed guest rooms, each of which is graced with a private balcony — opt for a water-view room and you’ll have a front-row seat for Key Largo’s spectacular sunsets. This is paradise, made easy. ... more   less 
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